Customer Service Room

Tanya Thomas

Shreveport, La.

Phone: 318-***-**** Email: ***************@*****.***

Lead Server, Banquet Captain, and Customer Service Summary of Qualifications

Over 20 years of experience in hospitality, banquet dining, fine dining, room service, and customer service industry

10 years of experience in various lead and senior server positions

10 years of experience in developing and leading teams of employees

Expert planning of work schedule, setting priorities, problem solving, and work quality improvement

Experienced mentor, and career development counseling for junior employees

Communicate extremely well with a diverse and inclusive global customer market

Lead Room Service and Sports bar Server

Horseshoe Casino, Bossier La.

May 2022- June 2023

Lead a room service and sports bar teams for special events.

Operated POS card transaction machines.

Welcoming and sitting diners comfortably in the dining section.

Taking customers’ food and drink orders.

Collaborating with the kitchen and bar staff for prompt and correct delivery of orders.

Memorizing the menu and recommend appetizers, meals, and drinks from restaurant wine stock.

Delivering a memorable dining experience by resolving all customer issues promptly.

Assisting with the tidying of tables, clearing leftovers, and keeping the dining area neat and pleasant.

Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events.

Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations.

Sets-up and breakdown of stations and completes side work prior to events

Maintained a sanitizer bucket at proper dilution

Ensured all products are properly wrapped, labeled, and dated

Operated equipment (coffee, tea, bar equipment) according to use and safety instructions

Kept work area clean, organized, and sanitary

Cleaned and organized workstation at end of shift to ensure safety guidelines are maintained and the stand/ station is ready for the next shift

Attended and participates in event briefing meetings as instructed

Performed all skilled labor as classification dictates

Leads by example, represents with a polite and can-do attitude

Lead Fine Dining, Buffet, and Banquet Server

Margaritaville, Bossier La.

May 2013- Feb 2019

Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.

Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.

Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.

Success multitasking while remaining professional and courteous in fast-paced environments.

Worked in banquet catering, dining room, fine dining, and concessions events.

Lead a banquet team for special events.

Operated POS card transaction machines.

Assist with collecting, polishing and set up of all banquet equipment to include flatware, China, glassware and serving pieces, banquet tables, chairs, and linens etc. for each event.

Served alcohol under the ASM Global SAVOR Safe guidelines

Assisted with cleaning all banquet equipment including cleaning and filling salt & pepper, condiment, bread etc.

Created and executed the logistics of delivery of all food to prospective functions and outlets including preparation and set up of event room and dishing area when necessary.

Prepares tables with place settings and builds buffets as instructed by the Food & Beverage Manager and or Banquet Captain.

Attended pre-function meetings for briefing of event details and any line ups by managers or captains

Provided friendly and courteous customer service to guests and co-workers

Remains at assigned station and performs duties as assigned according to each event.

Facilitated any customer service and or/complaints to Banquet Captain and/or F & B Managers

Delivered, set-up, service and breakdown of all equipment and food & beverage as assigned to prospective functions and all outlets

Followed all food safety instructions, HACCP, and the Food Code.

Worked efficiently with a production schedule, to meet business demands as directed for all of the venue spaces as directed by leadership.

Trained and supervise employees and temp labor under without supervision.

Assists with opening, closing and months end inventory counts, and duties as assigned.

Assisted quarterly with wares and equipment counting and maintains and organizes all wares in their proper storage area.

Practices FIFO (First in First Out) for all products to ensure proper rotation.

Follow proper reporting procedures for accidents and incidents.

Education

1990 High School Diploma Green Oaks High School

License

Current Alcohol Beverage Outlet Card

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