Operations Manager Management

PAUL GERALD E. DAVID

** ***** **. ****** ****** *, Marikina City

Mobile No: 0960 - 0038071/ 095********

E-mail: ***********@*****.***

CAREER OBJECTIVE

To be associated with a company that needs a trainable, efficient, and dedicated employee in pursuing a career in Sales, Operations Management and Product Development. SUMMARY OF QUALIFICATION

Extensive experience in sales with over 18 years of extensive experience in industries such as consumer goods, pharmaceutical products, Telco industry and BPS. Has comprehensive knowledge in sales, operations, and customer management. QUALITIES

Strong drive for results

Passion for learning and personal growth

Interpersonal savvy, customer focus

Analytical thinking and well-developed communication skills

Ability to do multi-tasking projects

FUNCTIONAL EXPERIENCE

● Operations/Service Delivery Management

● Stakeholder Engagement and Management

● Quality Management

● Process Improvement

● People Management, Engagement and Development

● Performance Improvement and Management

Cognizant Technology Solution Inc.

Manager - Operations October 2022 - February 2024

● Manage Philippines (1 Ops lead and 10 Drivers) and Thailand (1 Ops Lead and 18 Drivers) for Streetview Operations

● Weekly alignment with Google PGM on performance per country

● Analyze SV Drive Ops Data for proper planning of assigned plans for drivers

● Conduct Daily Cascade with Drivers for Operational concerns

● Manage Team Leads on performance of drivers per country (Quality, Efficiency and Target Kilometers Collected)

● Coordinate with CTS (Cognizant Technology Solutions) Finance team and Vendor Finance Team regarding fund alignment and invoicing. Propane Loop LLC

Operations Manager December 2021- September 2022

● Manage Field Operations

● Manage Calls and Inquiries

● Manage CRM (Client Relationship Manager), Invoicing, Payment, Driver Routes Admin Operations Virtual Assistant (Full-time) April 2022 – September 2022

● Support Admin Manager on Daily Tasks

● Arrange Scheduling of installers and customers

● Documentation of Energy Approvals

● Inbound and Outbound calls

● Training of new hires on general admin

Egbon Ross Holdings

Supply Chain Manager April - November 2021

● Manage Inventory

● Update and Track BOL's of UMO's to CRM

● Update Water Waste BOL on CRM

Exit 7C.

Operations Manager – (Maintenance Division) August 2018 – July 2020

● Document Processes

● Build & Implement Strategies

● Manage Employees

● Manage KPI’s

● Manage Technology Infrastructure

● Manage Fleet of Mobile Repair Services in Key Cities in US Avis and Hertz

(Arizona, New Jersey, Portland, Bakersfield, Santa Barbara) and House accounts

(Ken Crest in Philadelphia, Airports Boston, Allentown)

● Daily Monitoring of operations

● Tracking progress of account and contractor opening.

● Hiring of Lube men in specific area

● Buying oil, filters, track inventory per city

● Coordination with CEO and COO

● Coordination with Accounting payments invoices

● Dashboard monitoring (created daily dashboard, end of Day report, weekly and monthly data

Aceolution Pte Ltd.

Operations Manager - Google Footprint Philippines August 2016 – February 2017

● Manage Daily Operations of Google Infill Project in the Philippines with Manpower of 80 FTEs across nationwide operations.

● Develop and implement business operations

● Develop and implement strategies for execution

● Agency Management

● Plan and prepare budget for operations on each city launch

● Coordinating and maintain internal relationship with client and agencies

● Consult and seek approval from Global Headquarters for business decisions

● Reviews and act on quality control of production done by Walker and QC Team

● Daily Meeting with client for achievement of targets and quality. Magna Ikya InfoTech

Operations Manager - Google Footprint Philippines July 2015 – January 2016

● Manage Daily Operations of Google Footprint Project in the Philippines with Manpower of 100 FTE’s

● Develop and implement business operations

● Develop and implement sales strategies

● Agency Management

● Meeting and reporting to Global stakeholders on weekly and monthly basis

● Meeting with the client for achievement of targets.

● Meeting with the customers for high level agreement on operations. Cognizant Technology Solutions

Operations Manager November 2013 – April 2015

● Vendor Management of Google Bebapay - sourcing, hiring, and managing vendor relationships.

● Collaborated across offices with multiple stakeholders on managed project.

● Ensured internal and external audit requirements are met with zero non-compliance.

● Reviewed team/supplier performance on process matrix and bridge any performance gaps.

● Ensured quality standards are adhered.

● Ensured adherence to reporting timelines.

● Built a robust knowledge base and ensure it is up to date with the latest process updates.

● Managed targets and made sure that the vendors met the targets that have been agreed upon.

● Compliance to Provided back-room support for SuperValu managing Both Supply and Demand for Operations

● Contributed to Recruitment (measure through participation in screening and interviewing candidates)

● Tracked and reported the performance on various operational metrics Globe Telecom

Area Sales Head August 2012 – May 2013

Job Responsibilities

● Manage total telco business of Territory Distributor

● Ensures execution of business plans

● Conducts monthly business review with TD’s and TPA’s

● Conducts periodic Performance Assessments for TD’s/TPA’s

● Develops full year business plans for TD/TPA

People 4 PEOPLE – A division of Q2 HR Solutions

Project Manager February – August 2012

Client: Globe Telecom – Sales Strategies Development and Operations Responsibilities:

● Plan, schedule, manage, and track project activities across cross-functional group using project management practices

● Participate in all technical/administrative aspects of development from product application direction

● Coordinate and document system, processes, troubleshooting and maintenance efforts

● Develop mechanisms for monitoring project timelines and progress

● Prepare formal documentation such as project plans, status updates and long-term planning documents

● Validates processes via Field Audit

Related Achievements:

iOTA Retailer Mapping Project:

1) Developed for iOTA Retailer Mapping Project

2) Conducted training for Mappers per Globe Territory Distributor. Century Pacific Group.

Corporate Distributor Specialist June 2011 – Dec 2011 Responsibilities

● Attain profitable marketing and sales of Century Tuna, Argentina Meat Products, 555 Sardines and Angel Dairy Milk Products based on overall strategies and sales plan through management of assigned distributor on a given geographical area.

● Prudently manage approved company budget to attain sales objective.

● Accomplishes weekly and monthly reports

● Areas assigned: Bulacan, Pampanga-Bataan-Zambales Related Achievements

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● Achieved Sales Target – August (116%) September (100%) and October (140%)

● Conducted 2nd Public Market Conference for Angeles Public Market Stall Owners

(November 18, 2011)

Clorox International Philippines. Inc.

Territory Sales Manager Nov 2005 – Apr 2011

Responsibilities

● Attain sales objective of Prestone Brake Fluid, Coolant and STP auto care products in given territory through effective territory management and proper usage of company’s resources.

● Responsible for a group of distributors in the geographical area with target markets of auto supply stores, car check centers, gasoline stations and repair shops, commercial and industrial accounts.

● Accomplishes weekly and monthly reports

● Areas assigned: North Luzon, NCR and South Luzon Related Achievements

● Consistent in achieving monthly targets of 100% or more YTD for 2006-2010 for Prestone Brake Fluid, Prestone Coolant and STP products.

● Increased Placement of Prestone Ready-To-Use Coolant in Bicol Region by 300%.

● Opened 25 Service Centers to for Prestone Brake Fluid Flush and Fill Program

.

Zuellig Pharma Corporation

Territory Manager June 2002 – May 2005

Responsibilities

● Promotion of pediatric analgesics and antibiotics to medical doctors through coverage and detailing

● Plans and implements project proposals to generate product sales

● Monitors and forecasts sales targets

● Coordinates and administers to sales counterparts to penetrate on key issues regarding sales, issues and plan of actions

● Accomplishes daily, weekly, doctors call coverage reports, monthly expense reports, cash liquidations and monthly itineraries

● Areas covered: Region 1 (2002-2004) and Batangas (2005)

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Related Achievements

● Grew Cepimax 500g by 180% handling Baguio – La Union Area (2003)

● Achieved Tempra YTD Target handling Baguio- La Union Area (2003) EDUCATIONAL BACKGROUND

1998-2002 University of Santo Tomas, España, Manila B. S. Commerce Major in Economics

SKILLS & PERSONAL DEVELOPMENT TRAINING

Proficient in MS Office Applications

Licensed non-professional driver

Delivery Process Management Training October 2014

Dealing with Difficult People August 2014

Basic Lean Six Sigma Training April 2014

BPS C.A.R.E.S. Training December 2013

Area Sales Head Bootcamp August 2012

Train the Trainer Seminar February 2013

Discipline of Field Sales Management August 2008

Making Sense of Business, Development Dimensions, International April 2011

Wilma Cruz-Tapalla Academe of Speech and Personality April – May 1998

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