Customer Service Human Resources
Resume:
Dr. Lori J. Moralez
Missoula, Mt. 59801
********************@*******.***
**********@*****.***
Professional Summary
A World-class customer-focused individual who is acknowledged for their talents in inspiring coworkers to excel and adapt to the demands of a challenging workload. Masters in Communication, active communication, active listening, verbal communication, written communication, public speaking, and presentation skills Superior organizational skills, leadership skills, sales skills, decisiveness, integrity, creativity, flexibility, positive attitude, productivity, collaboration, and articulation, analytical thinker, dependability and solid ethics to project a positive company image. Expert in delivering clear, concise, concrete, correct, coherent, complete, and courteous customer service experience.Masters in MBA, business skills, human resources management skills, communication, decision-making skills, training and development skills, empathetic skills, finance skills, organizational skills, time management skills, business management skills, strategic thinking skills, technical skills, adaptability, dependable and resourceful. To ensure meticulous teamwork, diligence, proficiency in all work-related interactions, soft concrete skills, and to stay focused, present, and alert to ensure client satisfaction and service improvement. Demonstrates positive, enthusiastic tact and assertive leadership qualities. Health consultant versed in strategic planning of program services. I offer over 20 years of experience in an abundance of education in active communication skills, cognitive behavior psychology science, neuro-pathology science, Neuroscience of addiction, mindfulness masterclass, public relations, CPR FIRST AID AED skills, nutritional Science, Physical Therapy, Massage Therapy, and Assistant Athletic Training, including designing treatment options, ten years of experience in outstanding customer service, sales, and leadership skills, medical supplies sales, and several years of experience in project management, MBA Business development, including owning small businesses. Microsoft skills with Word, excel pivot table, PowerPoint, and more.
Key Qualifications
History of handling customer inquiries following established service policies and procedures
Well-versed in resolving conflicts by understanding problems clearly and seeking out workable solutions through employing the creative thinking process
Deliver trust, and patience, collaborate in a professional, articulate manner, respect, honor, and know every customer. I make it a mission to help companies maintain a positive image.
Resolve the root of each issue promptly, effectively, and thoroughly, and end each call with a positive, trusting connection that delivers positive lasting impressions and phenomenal customer service.
Core Competencies
Interpersonal Verbal and Written skills
Superior Customer Service Satisfaction
Assertiveness/Driven
Analytical Thinker
Product knowledge, actively marketing social media and websites
Market knowledge
Documentation Human Resources
Positive and Enthusiastic
Client Account Management
Articulate and collaborate effectively.
Adaptable
Excellent Assessment Skills
Strategic planner
Critical thinking skills
Statistical Analysis
Tact and Diplomacy
The S.T.A.R. Approach
Active listening and communication specialist
EXPERIENCE
C.E.O / PRESIDENT Dr. Lori J. Moralez
LJM TRANSFORMATION TO OPTIMAL HEALTH, WEALTH, AND EXTRAORDINARY EDUCATIONAL MIND KNOWLEDGE LLC Began 4-2021
E-mail ********************@*******.***
Phone 406-***-****
Address 3110 Washburn Street Missoula, Mt. 59801
Health and Wellness Foundation, Education-saving lives emotionally, physically, financially, Spiritually, positive characteristics in work and relationships, Environmental Science, Masterful of Mindfulness, Cognitive Behavior Psychology, Neuro Pathology Science, Neuro Science of Addiction, Financial Freedom, Life Coach Healer, Active Communication and the 12 steps of an extraordinary life. This business is an at-home webinar and website that offers educational courses to save lives mentally, physically, and emotionally. Have 1 employee Executive Secretary/assistant. Provided accurate scheduling for employees and customers.
Lowes 2nnd job
Organization, online orders, delivery of the product to shelves environmental garden specialist
11-20-2021- current part-time
Responsibilities were greeting world-class customer service and ascertaining what each customer wants or needs. Superior customer service skills. Open and close cash registers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and educating customers about online ordering. Describe merchandise and explain the use, operation, and care of merchandise to customers. I performed cashiering in self-service, Pro/Lumber department, educated Lowes.com and Lowes app to find all products in plumbing, hardware, paint, design, tools, garden department, sales, credit card, and protection plan sales.
CEO LJM MED_RIDE LLC
2015 to 2017
Santee California, 91963
Employees 37 employees
Fraud CFO of theft, phishing and hacking
35 vans taking disabled customers to appointments, socializing, and events.
Human Resources
Environmental Protection Agency
EPA Enterprises Environment scientists work the oceans and agriculture damages, toxic gasses, global warming, pollution, destruction of lives from plastics, aluminum, pollution, death, and destruction of human life from agriculture. I am on Amazon Prime Eating Our Way To Extension I am a scientist from SDSU who was a part of Global Warming, Agriculture, Toxic Gasses, Plastics, Aluminum danger, water reduction, diseases animal and diseases soil, diseases oceans, lakes, rivers, and toxic gasses.
HOMELAND SECURITY Agency I.C.E. and C.S.C. Unarmed Security Officer - Contemporary Services Corporation C.S.C. Security
2525 Camino del Rio S Suite 130, San Diego, CA 92108 858-***-****
As an Unarmed Security Officer, working with Homeland Security enforcement to prevent domestic violence in this culture from narcissistic violence male domination, hacking, and human trafficking against children and young adults, primarily girls. To provide all required documentation for all the necessary venues to perform security duties. Assisted in finding human trafficking, pedalers, psychopaths, and rapist. Provide superior Customer Service knowledge, communication, and listening skills to all patrons, staff, and teams. Paid close to detail, exceptional observation, and documentation at fairs, hotels, and concert events. 3-Wat radio codes and phonetics alphabet for law enforcement, crowd control, alcohol management control, traffic control, observation of all security guards, metal detector and wand service, a roamer, and break reliever. Patrol perimeter and interior of client's property. Enforce rules and regulations as directed by Standard Operating Procedures Deter Criminal Activity by Alertness and High Visibility.
As an Unarmed Security Officer, I pay close diligence at fairs, hotels, events, bag checks, crowd control, alcohol management control, traffic control, and great observation. Patrol perimeter and interior of the client's property
Enforce rules and regulations as directed by Standard Operating Procedures. Deter Criminal Activity by Alertness and High Visibility. Always maintain Safety Awareness while on duty.
Observe and report activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves orders and may enforce regulations and directives for the site about personnel, visitors, and premises. Patrols are assigned a location on foot or in the vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
Respond to fire, medical emergencies, bomb threats, flooding, water discharge, elevator emergencies, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary.
,
Personal Online Assistant for Sean O'hern
Pasadena, CA (Oct. 2016 – March 2017)
Achieved reorganizing files. Slashed administrative costs by 25% by negotiating pricing and fees while ensuring continuation and enhancement of service. MBA skills for human relations in organization application skill building. Human resource management. Helped customers with mental illness and Cognitive Behavior Psychology LCSW/LPC helping clients change thoughts, behaviors, and emotions by avoiding addiction and living Mindfully.
Sales Representative and Youngevity Distributor - Youngevity International Inc.
Chula Vista, CA (July 2015- Current) Ph.D. in Optimal Nutritional Science
They have delivered exceptional nutritional products and healthy lifestyle solutions to people to more easily meet some of the overwhelming demands of modern living: superior customer service and a registered website for all my clients. Every man, woman, and child needs 90 essential nutrients to survive, much less to thrive. To put the odds in your favor to live as long as possible, with the highest possible quality of life, you must get these nutrients every day." My passion is to save lives through Plant Derived Nutrients and Plant-Based Diets.
Customer Service Specialist – D.I.R.E.C.T.V.
Missoula, MT (July 2007-April 2015)
Encourage open communication between D.I.R.E.C.T.V. employees, supervisors, and administrators; facilitate strong collaborations among leadership skills demonstrated at all team meetings, billing, technical issues, bundling, movers, cancellation, customer service needs, resolution, and expectations.
Generated process evaluations to monitor team performance; periodically produced progress reports for department review.
Led and facilitated team meetings; implemented creative team incentives to encourage team members to engage in conjunction and surpass weekly/monthly goals collectively.
Supervised new-hire training; created new-hire schedules, recommended adjustments/modifications to training format.
Subject Matter Expert Coordinator (S.M.E.C.) - Career Development Team Supervisor– D.I.R.E.C.T.V.
Missoula, MT (July 2014- January 2015)
Educated veteran staff in a relevant subject matter that pertained to the company profile, and scheduling teams, including D.I.R.E.C.T.V.'s leadership and Sales expert
history and reputation, company policy, and structure, collaborative partnerships formed, procedures in performance reviews, the relevance of services provided, the value of its customers, and the quality of its employees.
Led skill-building activities for team and individual development while building on peer relationships; improved organizational performance by identifying and developing employee competencies pertinent to job-related task performance.
Customer Service Specialist (C.S.P.), (Customer Resolutions) – D.I.R.E.C.T.V.
Missoula, MT (July 2007-July 2014)
They have greeted new customers while informing them of great offers, promotions, incentives, appliance features, and equipment troubleshooting.
Educated customers on billing and technical questions and concerns and resolved billing, technical, bundling, cancellations, and mover's departments.
Optimized the customer experience and aligned proper sales/marketing resources to improve personal stats and satisfaction ratings.
Updated customer registration-maintained call metric requirements and tracked personal performance charts, exceeding employee standards by meeting weekly/monthly/yearly goals and consistently exemplifying the core values.
C.E.O President Owner.Physical Therapist-Owner of NU-CARE Rehabilitation
Employees 9
Missoula, MT (January 2003-October 2013)
Developed programs that are for client needs. Experienced at recording Subjective-Objective Assessment Planning (SOAP) notes for client improvement plans.
I am experienced in working with patients using hot-cold therapy, traction, decompression, ultrasound, electrotherapy, and massage treatment applications.
I scheduled my patients for over 10 years along with my executive secretary.
Provided clients with medical equipment such as cervical pumps, lumbar belts, cervical pillows,
Sales and marketing knowledge allowed sales of wholesale health and wellness products.
We have provided superior customer service, communication, and listening skills to all patients, physicians, and staff.
We provide Nutritional needs for Longevity, Exercise Science, and Positive Mindsets and Wellness.
Masters Physical Therapist - Montana Back and Rehabilitation Services
Missoula, MT (August 1998-June 2003)
Experienced in Sports Medicine and Rehabilitation in client populations while using practical approaches to modern treatment. Collaborated with patients, families, and physicians to identify mutually desired outcomes.
Distributed family and client educational materials, including strategies for implementing physical activity/nutrition.
Recorded all electronic medical records and organized quarterly reports and profit-loss reports.
ACCOMPLISHMENTS
NU-CARE Rehabilitation
Missoula, MT (January 2003-October 2013)
Self-started, and independently operated a physical therapy business. I recruited and organized a client list with a strong business strategy, and acquired the necessary materials, medical devices, ultrasound, and electrotherapy. Developed human resources with Robert Lussier's human resource management skills. I developed promotional materials, marketed services through social media, radio and commercial advertisements, and newspaper ads, helped in V.A.L.P.A.K., established a good based on customers/clients, managed business organization, and sustained a successful and profitable small business. My expertise in sports medicine nutrition and rehabilitation in client populations while using practical approaches to modern treatment. They have collaborated with patients, families, and physicians to identify the desired outcome mutually for physical, mental, and emotional goals.
Self-employed Youngevity Representative for Optimal Nutritional Products
Missoula, MT (January 2015-current).
Supported an ongoing predictable and scalable revenue stream; Laser-focused sales and marketing plan to maximize time, resources, and performance. Targeted prospect list and engineered a winning brand message and conversation guide, Monitored, tracked, and assessed performance and sales, and tracked Nutritional needs for clients. My passion, purpose, and self-driven perseverance are to educate how to prevent congenital disabilities, and 900 chronic diseases, help dogs from hip dysplasia, and have a life of vitality, abundance, and prosperity—client-based care, interpersonal, and cultural- sensitivity. I am honored to provide professional customer service skills, active communication skills, active listening skills, and product knowledge.
EDUCATION
University of Montana
University of Montana, Missoula, MT – 1989
Master of Molecular Biological Science
Master of Neuroscience
Sports Medicine
Science of Optimal Nutrition
Physical Therapy
Athletic Training
University of Montana
Missoula, MT - 1984
B.S. Exercise Science
Sports Medicine, Physical Therapy, Nutrition,
World Class Customer Service Training. Eight years of customer service training at D.I.R.E.C.T.V., B.S.I.S. Public Relations Community and Customers Training, Communication and its Significance Training, Dale Carnegie Customer Service Training Course Certification, Effective Communication, Influenced and Teams Certified. Customer Service Situational Judgement 5 practice tests and study guides, Personal Customer Service Skills I have created.
D.I.S.C. Assessment test 9-14-2017 Superior results.
Certified Event Staffer Professional
California Licensee Education on Alcohol and Drugs Control LEAD program. Certificate of Completion 06/22/2017
N.S.C. Defensive Driving Course 9th Edition Certificate Number 819343 National Safety Council Date of Completion: 06/03/2022 Certificate valid until 06/03/2025 Certificate of Completion
Basic First Aid and Adult/Child/Infant C.P.R. Certification ID:97F142369U941504D 12/22/2022
CA BSIS Approved Security Guard Card License Number 6308748 Original Issuance Date: 03/29/2017 Expiration Date: 03/31-2021 License Status: Current. 12/22/2016 Cody and Associates. (Live Scan 3MOL917), Completed 8-Hour Per-Licensing Courses (Power to Arrest Certification and Terrorist Attack Certification) and 16-Hour Per-Licensing Courses.
B.S.I.S. Continuing Security Education Courses (Public Relations Community and Customers), Observation & Documentation, Communication, and its Significance and Legal Liability Aspects). Valley Guard Securities, Pepper Spray Chemical Agents Course, Advanced CPR/AED/FIRST AID, Advanced arrest. Search and Seizure, Officer Safety, Trespass, Bloodborne Pathogen, Weapons of Mass Destruction. Total Hours for the first 12 months, 50 Hours, (required 40 hours). Typing Skills, forty words per minute. Currently enrolled in Rosetta Stone 5 level Spanish Course.
BOISE STATE UNIVERSITY
1989-1993
Masters: Active Communication
Athletic Trainer
Master MBA
Mount Sinai Medical Center
2015-2019
Ph.D. D., Neuropathology Science and Neuroscience of Addiction
Ph.D. Cognitive Behavior Psychology Science
Ph.D. Molecular Biological Science
San Diego State University
2017-2019
Ph.D. Nutritional Science preventing 900 chronic diseases, birth defects, and longevity for domestic animals.
Ph.D. in The Science of Environmental Protection Agency EPA
\\
Grand Canyon University
International Open Academy
2023-2025 Current
\Master’s Criminal Behavior Science
Criminology and Profiling\
Forensic Science Criminology
\ Gold Psychology
Youngevity University
2010-current
Skillology Academy/ Shaw Academy, Mindvalley, International Open Academy, Trendlml, The Awake Network, Mindtools, and more. The courses below are a few of the extraordinary educational classes I chose to increase my intellect.
, Superior Customer Service Skills, Active Communication, and Listening License, Management and Leadership, Sales and Time Management Trainer Neuro-Linguistics Specialist, Masterful Mindfulness Trainer, Life Coach Healer, Twelve Step Category to a Complete Life Mindvalley Coach, Embrace your Energy Training, Unblock Your Abundance Blocks, Instant Transformation Hypnotherapy Coach, Energy Medicine Modalities. Science of positive emotions. The Shift, Critical Thinking and Problem-Solving Specialist, Skilled in Microsoft Outlook, Word, Excel, PowerPoint, Advanced Excel, Pivot Table, Public Relations, Negotiation approaches Sales skills, Optimal Nutritional Specialist, Human Anatomy and Physiology knowledge, Medical device sales, Advanced Medical Terminology, MBA Business Knowledge, Agile Methodical Project Management, Microsoft Project for beginners, Advanced Project Management, Project Management Certificate, Team Building, Marketing Strategies, and Business Models, Superior Sales, Leadership and Management Training, Client-based care, Interpersonal, and Culturally-sensitive, Health and Wellness Specialist and a Business Coach.
References available upon
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