Business Development Project Management

PROFILE

An energetic, highly motivated individual with the desire to learn and work in a challenging environment. Exhibits strong management, communication, and organizational skills.

CORE COMPETENCIES

Project Management and Business Development

Planning and Organizing all Clinical and Operational Functions

Implementing Disease Management Systems

Team Building & Leadership

Cost Benefit Analysis

Maximizing Productivity and Utilization

Resource Planning and Allocation

EXPERIENCE

Crescent City Physicians, Inc FEBRUARY 2021- Present

Director of Operations for Oncology and Surgical Specialties

Provided strong strategic acumen to the Executive staff, while managing over 75 staff members including 21 physicians. Responsibilities include management of a 17M dollar annual budget, analytical problem solving, impeccable attention to detail, and the ability to formulate an overall plan, and accelerate process development. Responsible for a 10% increase of business development in the Surgical Specialty service lines as well as a 12% increase in the Oncology service line by building a referral base and streamlining workflows and improving access.

Louisiana Air National Guard MARCH 2014- Present

159th Medical Group Chief Health Services Administrator

Manages health services activities, including plans and operations, managed care, human resource management, logistics management, patient administration, budgetary and fiscal management, medical manpower, medical facility management, biometrics, medical recruiting, and aero medical evacuation. Directs the hospital accreditation program and management improvement studies.

The Women’s Medical Centers, Gretna, LA JULY 2011- FEBRUARY 2021

Administrator

Lead a staff of 45 employees including 9 physicians and managed a 12M dollar annual budget. Responsible for an 18% financial growth of the practice by developing new revenue streams, business development strategies, and marketing plans. Planned, organized, and directed all practice operations and evaluated all systems, contracts, compliance, and finances. Project management includes EHR implementation, policy and procedure standardization, the streamlining operational workflows, and reimbursement negotiations. Possess excellent conflict resolution and mediation skills and have a proven record of productivity and bottom-line improvement.

Ochsner Health System, New Orleans, LA JULY 2007- MARCH 2011 Clinical Services Manager – Cancer Services (March 2008-MARCH 2011)

Managed 25 employees and 4 providers and was responsible for a departmental budget exceeding 45M annually in Radiation Oncology. Responsible for leading and working with IS on several successful system projects such as: Access Improvement “KREWE”, Physician Referral Tracking, and the Leadership Portal.

Decreased the denial rate by 20% through the LEAN process and Value Stream Mapping.

Improved charge capture by 19% which led to an additional 400K in missed gross charges through the development of a Charge Reconciliation process in Chemotherapy.

Analyzed and presented monthly financial statements, produced break even and profit and loss statements to support capital budget requests and expansion opportunities. Opened, equipped and designed operations for Ochsner Baptist Cancer Center, New Orleans. Increased business volume by 15% through business development opportunities at the Ochsner Baptist Cancer Center by partnership with other organizations.

Facilitated multiple business and service line development opportunities, examples include: four location expansions, provider additions in three departments, the formation of a Multi- Disciplinary Clinic, and formation and coordination of a monthly Tumor Conference.

Improved departmental patient satisfaction and employee engagement year over year through performance improvement plans and employee action planning meetings. Coordinated with administration, clinical staff, and physicians for the success of daily operations. Led and facilitated monthly staff and provider meetings.

Management Training PROGRAM (JULY 2007-March 2008)

Observed and assisted in executive level meetings. Worked on multiple projects, including the system conversion of Ochsner Medical Center Baton Rouge, research for the marketing of new services, and holding an interim management position over several departments.

Managed monthly financial statements for fluctuations in variable expenses, managing staffing ratios and identifying trends, reviewing of monthly visit panels and appointment performance data, an overview of the performance measurement reporting system, business development practices, and other operational financing principles.

East Jefferson Hospital, Metairie, LA October 2006- July 2007

Histology Lab Assistant

Initial introduction to health care industry and used to finance the completion of my Master’s Degree. Assisted the pathologists in the processing of human specimens, and cross-trained in histology, cytology, and microbiology. Chief contributions include the development and implementation of a specimen tracking system through physician interactions to improve business development, and consulted with Supervisor and Head Pathologist to find new ways to improve efficiency and turnover.

EDUCATION

University of New Orleans GRADUATED 2007

Master of Science in Health Care Management

Business discipline content of degree includes: Marketing Management, Financial Management, Financial Accounting, Business Communications, and Application of Business Analysis.

Louisiana State University GRADUATED 2000

Bachelor of the Arts

ACTIVITIES AND AFFILIATIONS

ACHE- Member of the American College of Healthcare Executives

Louisiana Air National Guard

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