Customer Service Talent Acquisition

Jose J. Valadez

Evergreen Park, IL 630-***-**** ******@*****.***

Work Experience

CDT/Pace (11/23 - 5/24)

Paratransit Driver

Dedicated and reliable driver with a strong focus on delivering exceptional customer service and safety minded. Committed to ensuring passenger safety during transportation across Chicago and its suburbs. Proficient in using tablets for optimal route navigation.

Provided safe and efficient door-to-door transportation, prioritizing passenger comfort and security.

Fostered a collaborative environment by maintaining positive relationships with dispatchers, coworkers, supervisors, and customers throughout the transportation process.

Conducted thorough vehicle and lift inspections to ensure proper functionality, documenting issues and effectively communicating them to maintenance personnel.

Independence Plus (03/23 - 06/23)

Talent Acquisition Specialist

Proactively sought qualified nursing candidates through multiple recruitment sources daily. Conducted interviews, screenings, and scheduling for orientation while exploring innovative avenues to attract top talent. Actively participated in career fairs and hiring events to promote job openings and enhance company visibility.

Utilized various recruitment platforms and CMS, including ZipRecruiter, Indeed, Paylocity, and MS Office Suite, to effectively contact and recruit candidates.

Coordinated phone interviews and facility walkthroughs, ensuring smooth scheduling for prospective hires.

Managed new hire paperwork, ensuring compliance with all regulatory requirements.

Evaluated applicants' knowledge, skills, and experience to match them with suitable positions.

All 1 Staffing (09/22 - 03/23)

Recruiter Specialist

Ensured timely and professional communication with candidates throughout the recruitment process, from application submission to hiring, rejection, or withdrawal. Collaborated closely with various companies to understand their business needs and objectives.

Sourced candidates through diverse methods to build a strong candidate pipeline, actively reached out to prospective applicants.

Conducted background checks, E-Verify, ACA, and I-9 verifications to ensure compliance.

Took ownership of the candidate experience by designing and managing job postings, descriptions, and position requirements.

Attended recruiting events to source, interview, and hire qualified candidates.

Documented policy violations, absences, altercations, and harassment incidents, providing verbal warnings and facilitating layoffs as needed.

Wheatland Tube (8/21 - 03/22)

Cut off Operator

Responsible for measuring and inspecting pipes to ensure optimal quality. Maintained the cut-off area, performing oil changes and blade replacements, while also verifying customer orders for accuracy.

Scheduled and facilitated weekly safety meetings, preparing talking points and addressing work hazards and fire drill procedures.

Documented customer orders and corrected errors using various software applications.

Recorded and organized test data to support report generation and analysis.

Coordinated with management to oversee the delivery of steel pipes, ensuring all materials were properly prepared for shipment.

EmployBridge (10/20 - 07/21)

Staff Performance Coordinator

Managed key HR functions, including timekeeping, attendance, payroll, and productivity reporting. Provided recommendations regarding employee advancements, hiring, terminations, and other status changes while maintaining all support functions at the client's site.

Conducted interviews and orientations, effectively communicating company culture, policies, rules, and regulations to new hires.

Assisted Sam's Club management with various HR functions to enhance operational efficiency.

Trained new employees in packing, picking, and PC programs to ensure smooth onboarding.

Held daily meetings to review metrics and goals, recognizing the previous day’s top performer.

Oversaw the complete recruitment process from start to finish, sourcing and evaluating candidates.

Assessed current recruitment strategies and identified areas for improvement.

Managed a team of about 25 individuals, addressing concerns and providing support.

Developed and implemented new hiring strategies to optimize the recruitment process.

Nordstrom (11/16 - 07/20)

Service Ambassador

Implemented new Loss Prevention protocols and trained associates on emergency procedures. Learned HR functions and initiated new hire onboarding. Collaborated with management to implement shrinkage initiatives, becoming a key resource in HR and Loss Prevention.

Utilized various software programs to identify fraud, monitor transactions, and review red flag alerts.

Addressed employee inquiries related to Loss Prevention and HR policies.

Conducted training sessions for Nordstrom employees on recognizing and managing suspicious customer interactions.

Computer Repair Technician (03/20 - Present)

Self Employed

Set up custom PC installations, virus protection, Wi-Fi, fix hardware/software issues. I teach customers how to maintain their PC'S and address their concerns.

Conducted research to identify potential hardware and software solutions.

Tested connections and operating systems on various devices.

Updated computer software programs promptly as new updates became available.

Skills

* Leadership Experience * Bilingual English/Spanish * Beyond Temp-Works * ADP * Nova Time Attendance and Payroll * Excel * MS Office Pro * HR Policy Knowledge * Sense Messaging * Transaction Review * Paylocity * Careerplug * Office Suit * Flexible and Adaptable * Risk Mitigation * Investigations * Fraud Detection Software * Data Entry * Loss Prevention * Recruiting * Workday * Strong Sense of Urgency * Attention to detail * Time Management * Problem Solving * Indeed * On-boarding * Punctual * Zip Recruiter * Analytical Minded * ATS/HRIS Software

Education

DePaul University (09/08 – 06/09)

Computer Information Systems Chicago

Member of The National Society of Collegiate Scholars Moraine Valley Community College (09/02) – (06/04) Computer Animation Certificate Graduated 04

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