Project Manager, PMP Certified

CHARISSE PHELPS, PMP 904-***-****

**** ******* ****. ***** *****, FL 32081 ******@*****.***

PROFILE INNOVATIVE PROJECT MANAGER FOR COMPLEX PROJECTS

• PMP certified project manager and business analyst with Agile, Waterfall, and Business Intelligence

(database mining) software experience.

• Results focused while advocating for the customer and developing and maintaining productive, cross- functional relationships at all organization levels in diverse geographical regions.

• Proven ability to train and lead diverse teams to achieve objectives on time.

• International work experience.

Highlights of Achievements

Led multi-million dollar projects to successful implementations.

Managed project to develop and test expansion territory for sales potential.

Conducted market research study for Small Bore Cylinders and overcame executive management resistance to redirect multi-million dollar project to better serve the customer.

Leveraged best practices with field sales and channel.

Grew sales territory to 2nd in the nation in sales growth from 19th out of 20th in ten months. EXPERIENCE

July 2023 to Current UnitedHealth Group Jacksonville, FL Clinical Program Consultant: Medical Management, UHC Clinical Services

Manage Projects: Lead Affordability Initiatives (Preventable Readmissions, OB Ultrasounds, etc.)

Inter-Business Liaison: Manage cross business leadership meetings. May 2016 to July 2023

Program Manager: Clinical Operations (formerly Value Creation PMO)

Bundled Payments: Developed IT and reporting requirements for bundled payments for radiation therapy.

DMEPOS Benefit Manager program: Project Manager for Durable Medical Equip. pilot (proof of concept)

Non-ACO Census Reports: Planned/drove project to alert non-ACO physicians when member utilized ER services or were admitted.

Peer Comparison Reports: Program lead & process improvements (project mgmt, negotiating inter- departmental cooperation & collaboration, etc.). Improved process flows and tool development.

Developed well-received tool for Medical Directors (organized large amount of complex info into easy format)

Managed communications with external physicians/ practices via dedicated project email box

Various other Project Management Projects as assigned via the PMO February 2012 to May 2016 GuideWell / Florida Blue/ Incepture Jacksonville, FL January 2014 to May 2016

Project Manager / Specialist

Do-Not-Call Law Compliance: Planned/drove process to attain Self-Regulating Org. (SRO) Certification & improve DNC Law Compliance. Worked with Legal and Compliance to implement changes.

Seasonal Staffing Planning: Led project plan development/implementation necessary for operational changes to incorporate new client business into call center for 2015 and 2016 Open Enrollment Plan.

‘War Room’ Management: Managed Sales Command Center, daily meetings to rapidly identify & handle operational impact issues. Managed: stakeholder goals, ID & tracking risks, & executive reporting.

Continuous Improvement: Facilitate CI for various on-going initiatives (ie: teleworker capabilities, etc.). August 2012 to December 2013 (contractor via Incepture) Business Analyst Consultant

Healthcare Reform Documentation: Created HCR docs for FB customers (Summary of Benefits).

Spanish Translation: Managed Spanish translation process for HCR documentation.

Siebel / SQL Queries: Ran and refined Siebel/ SQL queries to identify customer status changes. CHARISSE PHELPS, PMP p.2 of 3

GuideWell / Florida Blue/ Incepture (cont’d)

February to May 2012 (contractor via Incepture)

Project Manager / Business Analyst Consultant

Project Leadership: Provided project mgmt leadership for business team as back-up PM for large project.

Documented Issues/Risks: Proactively identified issues & risks and planned next steps to resolve or mitigate

(worked with areas such as: IT, Service, Provider Contact Center, Network Ops, Business Support, etc.).

Documented Business Requirements: Documented bus. req’s for change requests (impacting several large systems & databases), worked with SMEs & drove to consensus, then worked with IT on system requirements to finalize cost vs. benefit analysis.

Executive Reporting: Reported project status to upper management (via PowerPoint, status mtgs, etc.) 2002 to 2012 Independent Business Consultant & Author Jacksonville, FL Developed proposals and worked with various client companies:

Served as Sales Director for Northern Florida for EMAC (based in Columbia, SC): Developed scope and planned project to test new sales territory (distributor sales of electrical control & distribution equipment).

Established business & performance goals as well as examined business opportunities through risk/ benefit analysis and defined customer requirements.

Planned schedules, objectives, and strategies, and negotiated with vendors.

Kept projects on track with artifacts: Action Log, Calendar, Schedule, Risk & Issues Log- to keep team working toward goals.

Anticipated challenges and preemptively formulated viable solutions to complete projects on time and under budget and mitigate risks.

Increased results in sales and marketing efforts and product effectiveness.

Presented status to upper level management on project performance to goals.

Wrote a nonfiction book and a young adult science fiction novel. 2000 to 2001 GlaxoSmithKline Corporation Zebulon, NC & RTP, NC Facilities Engineer (left position due to relocation to Florida for husband’s job)

Led and coordinated facility improvement projects. Production Scheduler

Scheduled manufacturing & packaging lines, active member of process/ quality improvement teams. 1998 to 1999 MTS Corporation Cary, NC

Key Account Manager (Territory: VA, WV, MD, DE, KY, lower PA, OH, & NJ)

Maintained existing accounts, developed new accts (research in Harris Directory).

Market Research Projects: Small Bore Cylinders and Auto SE Cylinders; overcame executive management resistance to redirect multi-million dollar project to better serve the customer. Square D / Schneider Electric Corp. Raleigh, NC

1997 to 1998

Senior Sales Engineer (Territory: Missouri, Eastern Kansas, Southern Illinois) St. Louis, MO

Grew sales territory from 19th out of 20 (when acquired) for the nation in sales growth to 2nd.

Skills utilized: consultative selling of technical goods & services, maintaining established customer base, ‘cold’ calls, business/account planning, and generating sales leads via research. 1996 to 1997

Senior Marketing Specialist (for Original Equip. Manuf. Market or “OEM” Market) Raleigh, NC

Supported Field Sales on: difficult/complicated sales, sales programs, implementing sales tools

& channel programs, local & national trade shows, and analyzing sales figures.

Shared best practices and designed & implemented field sales training programs. CHARISSE (RABELER) PHELPS, PMP p.3 of 3

COLLEGE INTERNSHIPS

Delco Products, Division of General Motors Dayton, OH 2 Summers during college

Engineering Intern (part of scholarship program during college)

Designed and implemented KANBAN inventory system; Performed machine capacity and delay studies.

Piloted lead time reduction analysis project; Studied ergonomic concerns and recommended solutions. 3 Semesters during college IBM Research Triangle Park, NC Industrial Engineering Co-op

Performed facilities layout & design; Co-authored training manual for newly hired employees. EDUCATION

Project Management Professional (PMP) Certification (April 2010)

Bachelor of Science, Industrial Engineering, North Carolina State University (GPA 3.7/ 4.0)

Study Abroad Program, Oxford University, England

Scholarships: General Motors, O’Connor Foundation, NY Regents

Numerous classes/ training on Project Mgmt, AGILE, Classroom Instruction, Teambuilding Techniques TECHNICAL SKILLS & ASSOCIATIONS

Software: MS Office (Teams, Outlook, Word, Excel, Project, Power Point), Visio, SharePoint, Siebel, BIDS, SSMS, SSRS, SSIS, SSAS, SQL, Business Intelligence (database mining software)

Languages: German, Spanish, and some French

PMI (Project Management Institute)

Jaycees (‘Junior Chamber of Commerce’, Community Service Org.)

Junior Achievement as Volunteer Teacher

Community In Schools Mentor for ‘Take Stock in Children’

President – Alpha Pi Mu (IE Honor Society)

Member of Tau Beta Pi (Eng Honor Society), & IIE

Contact this candidate