Project Management Administrative Support
Resume:
EXPERIENCE
RICHAE’
EDWARDS
C O R P O R A T E H O S P I T A L I T Y M A N A G E M E N T / A D M I N I S T R A T I O N Project Management
Regulatory Compliance
Financial Management
Administrative Support
Communication
Operation/Performance Management
Document/Policy Fabrication
Leadership/Management Experience
Organizational Skills/Attention to
Detail
Microsoft Office Suite Literacy
SKILLS
******.*******@*****.***
Results-driven professional with a strong background in corporate administration, adept at managing office operations, streamlining processes, and ensuring organizational efficiency. Seeking a role in corporate administration where I can utilize my proven skills in project management, team coordination, and executive support to contribute to the success and growth of a dynamic company. Committed to delivering exceptional administrative support and driving operational excellence. PROFILE
EDUCATION
Oakland Mills High, Columbia, MD
2008 - 2012
SECONDARY SCHOOL
West Virginia State University,
Dunbar, WV
2013 - 2017
BACHELOR OF ARTS -
CRIMINAL JUSTICE
RE
CONTACT
www.linkedin.com/in/richaeedwards/
OFFICE MANAGER/ OPERATIONS MANAGER/HR SPECIALIST
Judge Group - Washington DC Metro Area (Vienna, VA) March 2024 -Current
Identifying areas for improvement, streamlining, and improving operational processes, implementing changes to enhance productivity and efficiency Managing resources such as personnel, equipment, and materials to optimize performance and reduce costs
Overseeing, developing and managing budgets, and tracking expenses to ensure financial targets are met
Tracking key performance indicators (KPIs), analyzing data, monitoring and analyzing performance metrics to assess operational effectiveness
Supervising and mentoring staff, ensuring all staff trainings are up to date and keep staff motivated in order to meet organizational goals
Overseeing the supply chain to ensure timely and cost-effective procurement of materials and delivery of products
Managing office supplies and inventory control, Company PCard holder Conducting daily morning meetings to establish standards and confirm expectations are being met Ensuring that operations comply with industry regulations, safety standards, and company policies Handle accurate record-keeping, managing databases, and handling sensitive information with confidentiality
Maintaining accurate and confidential payroll records, including timesheets, attendance, and payroll data; reviewing and reconciling payroll discrepancies and making necessary corrections; generating payroll reports for management and audits; use platforms such as Deltek CostPoint and ADP
Acting as the primary point of contact between clients and the company, ensuring clear and effective communication
Coordinating and managing appointments, meetings, and events, and maintaining calendars Addressing and resolving any issues or concerns raised by clients in a timely and effective manner CAREER ADVISOR/ TALENT SEARCH RECRUITER
PeopleShare (Philadelphia - Remote)
April 2022 - January 2023
Identifying future hiring needs and developing job descriptions and specifications Attracting potential and suitable applicants through strategically posting jobs, scouring resume databases, online employment forums, social media, etc. Screening through applicants to fill open positions Conducting interviews by assessing applicants' knowledge, skills, and experience to best suit open positions Completing on-boarding documentation for new hires Keeping up-to-date on current employment legislation and regulations and enforcing within the company Providing recruitment reports to team managers
Reaching and Achieving daily/weekly goals
Verifying credentials and references
Conducting hiring recommendations or decisions
Offering guidance on career paths, job search strategies, and career development Supporting clients in identify their strengths, interests, and career goals through assessments and discussions Assisting with the creation and refinement of resumes and cover letters to enhance job applications Coaching clients on interview techniques and providing practice sessions Providing insights into job market trends, industry demands, and employment opportunities Advising clients how to build and utilize professional networks effectively Recommending relevant educational programs, certifications, or training to meet career goals Setting realistic career goals and develop actionable plans for clients Assisting by coaching individuals in navigating career changes, including shifting industries or roles Offering ongoing support and follow-up to track progress and adjust plans as needed ADMINISTRATIVE COORDINATOR/MEETING AND EVENTS COORDINATOR Flik Hospitality - Accenture (Washington DC)
Understanding and implementing firmʼs Hospitality SOPs by engaging in weekly trainings with all building personnel Creating and managing the daily/weekly reservation schedule for team visibility (through Excel) Manage reservation by properly booking, canceling, or modifying reservations through EMS platform Providing building access and turnstiles through DataWatch platform Coordinating with Office Operations to ensure proper daily coverage as required for breaks and call outs Partnering with Event Coordinator to provide meeting details and BEOʼs for upcoming events Manage office amenities through external vendors, Company PCard holder Providing Daily Stand Ups in accordance to established standards Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience
Effectively communicating any account or location-specific details pertaining to Office Operations Assures that all new associates receive proper onboarding materials and training programs as required Acting as way-finders and hospitality services resource for all guests Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting to destination Recognizing and welcoming VIP guests and Leadership using service excellence standards Developing detailed event plans (BEO’s), including timelines, budgets, and logistics Communicating with clients to understand their needs and preferences, and providing updates on event progress Coordinating with vendors such as caterers, decorators, and audiovisual providers to ensure all services are delivered as requested Creating and managing event budgets, ensuring cost control and tracking expenses Identifying and securing venues that meet the event requirements and managing venue arrangements Handling logistics such as transportation, accommodation, and on-site setup, including managing schedules and coordinating event staff Assisting with event promotion, including creating marketing materials and utilizing social media or other channels to attract attendees Conducting post-event evaluations to assess the success of the event and gather feedback for future improvements March 2023 - March 2024
References
Shannon Edens (Previous Manager/July 2013 - April 2017) Charles Dozier (Previous Manager - Accenture / March 2023- March 2024 More References Upon Request
Supports the delivery of the agreed-upon service to the client(s) Coordinating office activities and operations to secure efficiency and compliance to company policies Keep inventory of office supplies and place orders when necessary Manage agendas/travel arrangements/appointments etc. for upper management Manage phone calls and correspondence (e-mail, letters, packages etc.) Support budgeting and bookkeeping procedures Create and update records and databases with personnel, financial and other data Submit timely reports and prepare presentations/proposals as assigned Attending and monitoring activities to ensure client satisfaction Organizing facilities and details such as décor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
Event planning, design and production within time limits Addressing and resolving any issues or concerns raised by clients in a timely and effective manner Handling phone calls, emails, and other forms of communication, and serving as a point of contact for internal and external parties Coordinating and managing appointments, meetings, and events, and maintaining calendars February 2014 - July 2016
West Virginia State University: Alumni Relations (West Virginia) OFFICE MANAGER/ADMINISTRATOR
Supports the delivery of the agreed-upon service to the client(s) Provides call center/customer service support
Inbound customer service calls (though may entail outbound calls for follow-up) Responsible for upholding the Service Level Agreements (SLAs) and achieving a high level of client satisfaction Perform customer service support and meet clientsʼ day-to-day administrative needs with respect to health and welfare and/or defined benefit pension plans
Respond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action has been taken, including follow ups
Read and understand the client's plan documents, amendments, etc. Analyze and solve problems in a changeable work environment Work closely with the Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s)
July 2021 - March 2022
Willis Towers Watson - Via Benefits (Arizona- Remote) BENEFITS ADMINISTRATION SPECIALIST/ OPERATION FUNDING AGENT HUMAN RESOURCE COORDINATOR/EMPLOYEE RELATIONS MANAGER/ BENEFIT ADVISOR Woman's and Children's Hospital (West Virginia - Hybrid) September 2016 - March 2020
Consolidating timesheet information and entering data into spreadsheets and payroll databases such as Gusto and Workforce Now Calculating paycheck amounts and distributing funds to employee accounts for contractors, vendors, and employees Processing wage garnishments and paper checks for distribution, handling direct deposit requests and data Making adjustments in pay for raises, bonuses and commission while acquiring all necessary signatures to distribute payroll Providing information to employees on counseling, benefits and other services and programs available to them Overseeing the management of employee relations processes and procedures to enable effective management, conflict resolution, and problem solving Providing guidance and assisting with the development and delivery of appropriate performance feedback or action plans including corrective/disciplinary actions.
Interpreting and applying understanding of Personnel policies and practices, employment law, and other regulations to provide guidance or clarification for ER matters
Providing guidance and coaching to managers of all levels to address employee behavior and performance
Contact this candidate