Customer Service Office Assistant
Resume:
JOHNATHEN
AIKEN
*************@*****.***
Hamilton, OH 45013
CONTACT
SKILLS
• Leadership Development
• Problem Solving
• Excellent Communication
• Driving Results
• Decision Management
• Customer Service
• Team motivation
• Meeting facilitation
• Teamwork and collaboration
• Attention to detail
• Time management
• Multitasking Abilities
Adept at driving results and fostering leadership development, my tenure at Sedgwick showcased my ability to optimize operations and enhance customer service through effective problem-solving and team motivation. Leveraging excellent communication and multitasking abilities, I consistently exceeded project goals and improved team performance. PROFESSIONAL SUMMARY
Care Team Specialist
Sedgwick, Hamilton, Ohio
Care Team Representative
Sedgwick, Hamilton, Ohio
EXPERIENCE
March 2024 - November 2024
Ensured compliance with company policies and regulations concerning health, safety, security, and other matters.
•
Drafted professional memos and emails to disseminate information
• throughout the organization.
Identified areas needing improvement in order to optimize operations within the department.
•
Provided guidance and support during times of change or transition within the workplace.
•
Tracked progress of projects using various software applications such
• as Microsoft Excel.
Performed quality control checks on products prior to shipping out orders.
•
Managed resources effectively by delegating responsibilities appropriately.
•
June 2023 - March 2024
Built relationships with customers through active listening and friendly
• interactions.
Demonstrated ability to work collaboratively as part of a team in order to reach goals.
•
Responded quickly to emergency situations utilizing critical thinking skills under pressure.
•
Utilized problem-solving techniques to identify solutions to customer
• inquiries.
Adhered to company policies and procedures while representing the organization.
•
Auto Care Center Coach
Walmart, US
Academy Team Lead
Walmart, US
Asset Protection
Walmart, US
Conducted regular training sessions for new employees on proper customer service techniques.
•
September 2022 - June 2023
• Followed company directives while managing profit and loss Managed twenty or more direct employees daily while providing direction to the team
•
Assessed situations to plan daily routines with weekly, monthly and yearly goals
•
Engaged in training and mentoring to help promote growth within the
• company and enhance customer service experience
Provided guidance and support to clients in overcoming obstacles and achieving success.
•
Adapted coaching methods based on individual needs and preferences of clients.
•
Conducted one-on-one sessions with clients to assess needs and
• provide feedback.
• Recommended purchase of equipment, supplies and uniforms. September 2019 - September 2022
I enhance learning experience by ensuring the training environment is productive and engaging for newly promoted leaders to learn in an educational space
•
I provide supervision and development for associates by training; mentoring; assign duties; providing recognition; and spreading inclusivity to them and my peers
•
I communicate effectively in person or by using telecommunications equipment
•
Mentored and coached team members to ensure successful performance.
•
Enforced company policies while providing guidance and support as
• needed, revealing sound judgment and decision-making ability. Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
•
April 2019 - September 2019
Executed and followed up to merchandise protection and controls in the facility
•
Conducted accident investigations on general liability and workers'
• compensation accidents
• Detected, deterred, and apprehend shoplifting suspects Shift Manager
Aldi, US
Department Manager
Walmart, Hamilton, Ohio
• Researched exceptions generated on associate activity
• Assisted with the overall safety and security of the facility After two months in this position my Assistant manager left and I took over their duties which included frontend cash controls and full facility door and compliance controls
•
August 2015 - April 2019
Managed the entire sales floor while supervising and supporting teams of one to five
•
Always delivered excellent customer service while keeping track of
• inventory and ensuring items were always in stock
• Working as a team I delegated tasks for opening and closing the store Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
•
• Addressed customer complaints and resolved conflicts. Maintained a safe work environment by enforcing company policies and procedures.
•
January 2012 - August 2015
Trained and supervised associates on customer service excellence and strong company culture.
•
Adhered to store merchandising standards in support of appropriate
• inventory levels and backroom organization.
Delivered excellent customer service, driving quality shopping experiences.
•
Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
•
Maintained accurate inventory records, ensuring all products were
• accounted for at all times.
Assisted customers with inquiries related to products and services offered in the department.
•
Business Administration
Southern New Hampshire University
Diploma
Ohio Virtual Academy, Ohio
EDUCATION
January 2022
June 2009
Contact this candidate