Customer Service Guest Experience
Resume:
Tiffany Hoyt
Customer focused and result driven with 5 years of experience in the
hospitality industry. Skilled in delivering exceptional customer service, resolving conflicts, and building strong relationships with customers. 720 Airport blvd
************@*****.***
EXPERIENCE
Revelry Kitchen and Bar, Austin, Texas — Cocktail Server October 2023 - December 2024
-Effectively serve a minimum of 100 guests per night in a fast paced environment while maintaining a positive patron experience
-Upsell premium drink selections and special promotions to enhance customer experience and increase revenue
-Develop strong relationships with repeat customers by providing exceptional, personalized service, leading to increased customer loyalty and retention.
-Work collaboratively with bartenders, kitchen staff and management to ensure smooth operations and an enjoyable guest experience.
Topgolf, Austin, Texas — Team Lead
September 2020 - October 2024
-Oversee all 3 floors and bars including players and playmakers during peak hours while protecting the player experience.
-Complete restaurant quality assessments or quickfires daily while upholding safety and quality standards.
-Complete liquor, beer and wine orders while staying on budget, maintaining pars and executing inventories as accurately as possible.
-Experience training and educating new hies in their individual role and explaining the background of the Topgolf brand.
-Effectively coach and discipline to Topgolf standard while explaining the “why” behind it.
Ascension Seton Northwest Hospital, Austin, Texas — Patient Access Representative
October 2019 - July 2020
-Greet patients and their caregivers and record pertinent information into a computer database.
-Demonstrate a sense of urgency to all tasks and respond accordingly.
-Verify insurance coverage and eligibility; respond to patient inquiries regarding basic insurance questions.
-Perform bedside registration, explaining the registration process and consent forms to patients prior to security signatures.
-Provide the highest level of customer service to patients, visitors and clinic staff.
SKILLS
Leadership
Ability to multitask
Ability to work under pressure
Customer Service
Effective Communicator
Team Player
Adaptability
Problem solving
Professionalism
LANGUAGES
English
University of Virginia Health System, Charlottesville, Virginia
February 2018 - September 2019
-Liaison between patients and medical staff.
-Assist all staff and complete requests in a timely manner and perform all office duties.
-Demonstrate exceptional customer service both for in-person and telephone activities.
-Persome patient pre-admission, admission, transfer, and discharge activities.
-Systems used daily: Epic, Microsoft Word, Outlook, Vocera. EDUCATION
-Highschool Diploma
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