Call Center Customer Service
Resume:
Destiny Hinton
Rock Hill, SC *****
************@*****.***
Work Experience
Collections Specialist OneMain Financial-
Fort Mill, SC September 2024 to December
2024
Took inbound calls for personal loans
Updated payments on customers accounts
Made outbound calls to customers
Setup payment arrangements for customers
Call Center Specialist DOC
Services-Rock Hill, SC April 2023 to
September 2024
• Place workorder for Lowe's
• Receiving inbound calls
• Notating each call in the system
• Provide information to Customers as needed
• Schedule Technician for workorder
• Order parts for equipment
Financed Collection Agent Meduit-
Charlotte, NC June 2021 to April 2023
• Making outbound calls
• Receiving inbound calls
• Identifying consumer payment plans
• Setting up consumer payments over the phone
• Notating each call in the system
• Provide information to Client Services as needed.
• Understanding and fully complying with all federal and state laws and regulations (including HIPAA) regarding collections policies and procedures
• Meeting or exceeding metric goals
General Store Manager Dollar
General-Rock Hill, SC September 2020
to June 2021
• Manage the Store
• Stock
• Schedule
• Cashier
CSR - Customer Service Representative Broad River
Furniture-Fort Mill, SC August 2018 to September 2020
• Effectively manage large volumes of incoming calls to meet customer's needs.
• Provide customers with accurate and complete information using multiple tools and systems.
• Resolve product or service issues by identifying the root cause of customer's call.
• Clearly communicate problem resolution next steps so customers feel reassured.
• Handle highly escalated situations with grace, professionalism, and positivity.
• Maintain a balance between company policy and customer benefit in decision making.
• Pursue excellence with every customer interaction. Education
High school diploma
South Pointe High School - Rock Hill, SC
June 2006 to June 2010
Skills
• LEADERSHIP SKILLS
• PROBLEM-SOLVING
• Customer Service
• CSR
• Customer Care
• Call Center
• Customer Support
• Team Management
• Accounting
• Accounts Payable
• Accounts Receivable
• Computer literacy
• Organizational skills
• Phone etiquette
• Research
• Communication skills
• Time management
• Customer service
• Team management
• Cold calling
• Leadership
• Accounts payable
• Accounting
• Accounts receivable
• HIPAA
• English
• Microsoft Office
• Data entry
• Microsoft Excel
• Computer skills
• Microsoft Word
• Microsoft Outlook
• Customer support
• Sales
• Hospitality
• Guest services
• Night audit
• POS
• Employment & labor law
• Retail sales
Certifications and Licenses
Certified Medication Aide
Certified Medication Technician
ServSafe
Certified Medical Assistant
Additional Information
SKILLS
* Excellent verbal and written communication
* Strong leadership skills, extensive experience managing a team
* Creative problem-solving skills
* A drive to succeed, motivated
* Ability to meet deadlines and ensure financial goals are achieved
Contact this candidate