Executive Assistant Scrum Master

CHELANGAT CAROLINE

Software Developer Operations Coordinator Customer Representative

************@*****.***

PROFESSIONAL SUMMARY

Software development

Innovative full-stack developer proficient in creating cutting-edge solutions. Known for effective collaboration and high-quality code. Seeking opportunities for growth and innovation in the tech field.

Procurement Profile

Procurement professional with a Diploma in Supplies & Procurement Management from Mount Kenya University. Strong negotiation skills and experience in Nakuru County’s Supply Chain Department.

Executive Assistance

Executive Assistant with 2 years of experience in high-level administrative support and operations coordination. Skilled in project management and team collaboration, with proficiency in G-suite and Slack.

SKILLS

PROFESSIONAL SKILLS Project management Decision Making Team Collaboration Negotiation Skills Effective Communication Problems Solving Adaptability Team Leadership Inventory management Self Motivation Remote Collaboration and Communication Calendar Management Multitasking Time Management TECHNICAL SKILLS HTML CSS JavaScript React Ruby Ruby on Rails SQL PostgreSQL Slack G-suite Data Entry and Management WORK EXPERIENCE

Scrum Master

● Successfully led agile software development team as Scrum Master, overseeing daily stand-ups, sprint planning, retrospectives, and backlog grooming sessions.

● Fostered an optimized process through close collaboration with developers and stakeholders, resulting in a 20% improvement in project delivery timelines.

● Implemented Agile best practices to boost team productivity and delivery, leading to a 20% increase in sprint velocity.

● Spearheaded efforts to enhance team transparency and communication across departments by implementing JIRA, resulting in a 30% improvement in project coordination and efficiency.

Account Manager

Collection Africa • Oct 2020 – May 2022

● Negotiated on behalf of fintech loans and the county government of Nakuru for land rates and NITA, securing favorable terms that led to a 15% reduction in expenses. Monitored account activities and levy payments to ensure compliance and strengthen financial stewardship

● As a Debt Management Advisor, I optimize financial wellness by leveraging key performance metrics to help clients devise and implement strategic debt management plans. Conducted detailed financial analyses resulting in a 35% reduction in client debt burdens. Established measurable objectives and provided ongoing support, ensuring sustainable and successful debt repayment outcomes.

● Trained recruits in job responsibilities, ensuring professional and efficient onboarding processes that accelerated productivity by 30% within the first month.

● Utilized insights from client visits to pinpoint pain points and opportunities, resulting in targeted solutions that delivered a 25% increase in average order value and a 30% growth in client retention.

Executive Assistant

Collection Africa • Oct 2020 – May 2022

● Partnered with leadership teams to streamline administrative tasks, coordinate calendar scheduling, and facilitate travel arrangements, thereby enhancing operational efficiency by 40%.

● Managed administrative tasks, calendar scheduling, and travel logistics for senior leadership, achieving a 30% reduction in scheduling conflicts and optimizing travel costs by 15%.

● Executed precise and timely data entry tasks post field visits, ensuring a flawless 100% error-free data entry rate.

● Boosted inter-departmental coordination by 25% and enhanced stakeholder satisfaction through effective communication and collaboration among executives, departments, and external stakeholders.

● Maintained detailed internal documentation and communication channels using G-suite and Slack, which contributed to a 20% increase in team productivity and efficiency.

● Led a process re-engineering project that improved service processes, restructuring communication flow among departments and reducing paperwork by 75%.

Stores Assistant

County Government of Nakuru • Jan 2018 – Apr 2018

● Optimized reimbursement documentation preparation by establishing a centralized digital database, cutting processing time by 50%.

● Enhanced supplier database accuracy by 40%, resulting in a 25% improvement in supplier response time for increased operational efficiency.

● Reduced discrepancies by 15% through meticulous inspection and documentation of incoming inventory.

● Developed and submitted 50+ comprehensive reports with 100% accuracy, meeting strict organizational standards for timeliness.

● Directed store operations while instituting strategic stock control measures, resulting in 95% inventory accuracy and a 20% reduction in lead time through successful vendor management initiatives.

● Organized document filing with precision, ensuring adherence to company standards and reducing retrieval time by 20%.

● Demonstrated expertise in procurement processes by drafting and preparing Requests for Quotation (RFQ) forms with a 95% accuracy rate, contributing to a 20% reduction in processing time and enhancing procurement workflow efficiency.

EDUCATION

Bachelors in Business Management

Mount Kenya University - present

Bachelor in Business Management - Procurement

Software Engineering

Moringa School

studied software engineering at Moringa School,

Diploma in Supplies and Procurement Management

Mount Kenya University

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