Customer Service General Manager
Resume:
KH KIMBERLY
HARDIN
Manager
Liberal, Kansas, United States,
67901
*********@*****.***
Accomplished and results-driven Manager with over 20 years of experience in leading teams and overseeing operations in various industries. Proven track record of increasing efficiency, driving productivity, and achieving strategic business objectives. Skilled in team building, budget management, and implementing process improvements to streamline operations. Adept at fostering a positive work environment, coaching employees for success, and cultivating strong relationships with stakeholders. Strong leadership, communication, and problem-solving skills with a passion for driving organizational success. Key Skills Professional Experience
Assistant Manager
Old Chicago Pizza and Tap Room August 2023 - December 2023 General Manager
Bealls March 2023 - August 2023
Service Manager
Old Chicago Pizza and Tap Room July 2022 - January 2023 Critical Thinking
Coaching and Mentorship
Quality and Waste Control
EXCEPTIONAL CUSTOMER SERVICE
P&L Responsibility
Multitasking and Organization
Detail Oriented
Strong Leader and Problem-solver
Collaborated with management team to streamline operational processes and improve efficiency
Provided leadership and guidance to team members, fostering a positive work environment
Count register drawers and prepare daily bank deposits Address and resolve various customer questions and concerns Supervise a team of 10 to 15 workers
Ensure customers are satisfied with the level of service offered Overseen kitchen staff to ensure company recipes and standards will followed, overseen servers to ensure the best customer service was being provided to all guests. Led a team of 10 to 15 staff members in day-to-day operations, ensuring exceptional customer service and efficient workflow
Oversaw all aspects of retail store operations, including inventory management, merchandising, and staff scheduling
Analyzed financial performance and identified cost-saving initiatives resulting in a 15% increase in profit margins.
Followed sales and trends to set up and maintain merchandise displays throughout store, to advertise and showcase our merchandise with ultimate goal to increase sales. Managed all aspects of service department including scheduling, inventory control, and customer communications
Demonstrated strong leadership skills by effectively managing a team of servers, hosts, and bartenders to ensure a high level of customer service and guest satisfaction Cashier
Ozzie's Convenience Store October 2021 - July 2022 Processed customer transactions accurately and efficiently using POS systems Provided exceptional customer service by addressing inquiries and resolving issues promptly
Handled cash, checks, and credit card payments while maintaining a balanced cash drawer
Stocked and organized merchandise to ensure a neat and orderly checkout area Property Manager/Bail Bondsmen
J & L Properties and Bail Bonds November 2020 - October 2021 Successfully managed a portfolio of 50+ residential properties, ensuring timely rent collection, property maintenance, and tenant relations Effectively negotiated and enforced lease agreements, resolving disputes and conflicts with tenants in a professional and diplomatic manner Proven track record of promptly and effectively securing bail bonds for clients, navigating the legal system to ensure quick release from custody General Manager
Love's Travel Stops and Country Stores July 2011 - August 2020 Accomplishments
Manager Of The Year Love's Travel Stops and C-Stores March 2015 I received this for being top in my district in sales growth, employee retention, and Profit- loss margin.
Customer Service Star Award Love's Travel Stops and C-Stores April 2017 Performed daily cash balancing, till counts, and bank deposits. Implemented and maintained quality control procedures to uphold cleanliness and organization of the dining room and front of house areas Collaborated with the kitchen staff to streamline communication and coordination between front of house and back of house operations Managed inventory, ordering, and scheduling to optimize cost efficiency and maintain a profitable front of house operation
Train, mentor, and motivate a team of front-of-house and back-of-house staff to deliver exceptional service and uphold high standards of food quality and presentation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective action or coaching Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Organized budgets, oversaw P&Ls and achieved margin targets to stay on track with growth plans.
Managed employee hours to set schedule and store operation budget appropiately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Completed daily paperwork on sales reporting, banking, and payroll reporting. My team and I received this award 4 years in a row, from 2017 to 2020 for leading my Division in Mystery Shop scores which were based on of course Outstanding Customer Service, Timely Service, Cleanliness, Product availability and correct shelf tagging, Safety, and Maintenance. This was for both the C-Store and the Subway Restaurant inside my store.
References
Contact this candidate