Package Handler Customer Service
Resume:
Sulayne Garcia
Bronx, NY **457
**************@*****.***
EXPERIENCE
Goodsherperd, Bronx, NY — Participant
● Participated in weekly work readiness training by communicating ideas and practicing work readiness etiquette
● Attended weekly meetings to discuss and review program and individual goals
● Gained educational, social, and work readiness skills
● Showcased teamwork skills by effectively working in different teams as assigned
Fedex, Bethpage, NY — Package Handler
12/2020 - 06/2022
● Examined and inspected containers, materials and products to meet specifications
● Scanned and sorted packages according to destinations and service type using handheld scanners
● Loaded and unloaded shipments from truck and transferred packages and items using a forklift
● Kept up to date on safety procedures and correct lifting techniques to prevents injuries
● Logged packing activities and filled in the company database RUI Comcast, Melville, NY— Customer Service Representative 03/2019 - 06/2022
● Informed customers about billing procedures payment and provided payment option assistance
● Directed and educated customer of company services and new products
● Made outbound calls to obtain account information
● Answered inbound calls, chats and emails to facilitate customer service
● Created and activated customers accounts
● Effectively de-escalate angry customers during telephone interactions
SKILLS
● Active Listener
● Good Communication
● Problem Solving
Skills
● Time Management
● Patient
● Adaptability
● Attentiveness
● Understanding
Volunteer work
Good Sheperd Good
Work(Bronx,NY)
● Created flyers boxes
for food give away
● Distributed food in
neighborhoods to
families
● Organized tables for
turkey giveaway
Education GED
(currently attending)-Common
Point Bronx, NY
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