Accounts Receivable Quality Assurance
Resume:
TARA ARTIS
Charlotte, NC *****
**** *********** ** ********* **, 28262
***********@*****.***
SUMMARY
To secure a position that will allow me to apply the knowledge and skills, which I have acquired to enhance the day-to-day activities at your company.
SKILLS
Team Building
Detail-Oriented
Quality assurance
Organizational development
Adaptable to Changing Conditions
Oracle/Cforia Experience
Conflict resolution
Recruiting
Strategic Planning
Time management and scheduling
Complex Problem Solving
Microsoft Package
EDUCATION AND TRAINING
BACHELOR OF SCIENCE: BUSINESS Completed 11/2023
University of Phoenix Online, Phoenix, AZ
GPA 3.70
Certificate in Project Management Completed 07/2022
University of Phoenix Online, Phoenix, AZ
GPA 3.83
EXPERIENCE
Caesarstone/TalentBridge
Charlotte, NC
AR Receivable /Collections Specialist 12/2023 to Present
Gather and verify invoices for appropriate documentation prior to payment
Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger
Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing
Support other accounting and finance team members, inventory management, and cost accounting
American Tire Distributors/Robert Half
Huntersville, NC
Credit & Collections Specialist 11/2022 to 12/2023
Maintain contact with Distribution Centers, filed sales, and customers in credit analysis, collection effort, dispute resolution credit limit reviews for existing accounts
Inbound and outbound calls regarding credit and collection
Reviewing orders on credit hold from assigned Distribution Centers, and releasing orders within the parameters of the Credit Policies and Procedures
Assist the Regional Credit & Collection Manager in monitoring accounts for potential problems and in collections activity for assigned Distribution Centers.
Experience with large ERP systems (e.g., Oracle and/or SAP with workflow tools) and intermediate Microsoft Excel functionality (e.g., pivot tables, look-ups, etc.)
Document all customer contact and collection efforts within Oracle as well as processes and practices
Bank of America
Charlotte, NC
Senior Customer Service Specialist 04/2022 to 08/2022
Delivers a positive client experience on the phones based on enterprise Client Care pillars – Take Ownership, Act with Empathy, Make it Easy, Get it Right and provides the extra patience, kindness and sensitivity needed
Gains a full understanding of the client’s perspective and needs with inquisitive conversation while simultaneously showing empathy and building rapport and trust
Gains a full understanding of the Bank’s options for meeting the client’s needs by researching the client’s full bank relationship and product/procedure reference material using multiple systems
Provides a recommended course of action that is compliant with all guidelines and in the client’s best interest
Maintains adherence to service level agreements and all laws, rules and regulations
JP MORGAN CHASE/ADECCO
Charlotte, NC
IHA Recruiter 11/2021 to 03/2022
Develop creative recruiting strategies to attract qualified candidates to meet customer demands
Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication
Source, screen, and identify qualified candidates for temporary, temporary to hire, or seasonal opportunities.
Determine applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements
Build a high number of applicants by flexing resources through sourcing methods, job boards, technology tools and social media
Process fingerprinting and background checks
WELLS FARGO
Charlotte, NC
Customer Success Specialist 10/2019 to 10/2021
Receive and process chats, calls, and/or emails to answer customer questions, address their concerns and help them with a particular product or service
Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication
Maintain customer records by updating account information
Acknowledging and resolving customer complaints
Process fraud and non-fraud claims
Navigating multiple computer systems; researching and assessing customer needs and offering appropriate solutions
Communicating and coordinating with colleagues as necessary
Other duties as assigned
WELLS FARGO
Charlotte, NC
Retirement Service Center Representative 02/2018 to 10/2019
Providing educational guidance on how much to save, investment options, plan provisions, and overall financial health
Enrolling customers in their retirement plan
Processing transactions (loans, withdrawals, rollovers, etc.)
Assisting customers with online access
WELLS FARGO AUTO
Winterville, NC
Customer Service Representative 06/2014 to 01/2018
Responsible for routine inquiries from external customers regarding financial services
Providing feedback to new hire team members during chair sides, sends team performance reports with motivation and feedback
Provided assistance with title information, taking payments, helping maneuver through eservices, and assisting with the set-up of loan information such as ALP and due date change forms
Perform extensive research to resolve complex customer problems
Handles customer inquiries and processes customer transactions while navigating multiple system screens and accurately documenting the account
Maintain a Call Quality score of 99 or higher, service a minimum of 100 calls per day, with Wrap-up time below .25
Contact this candidate