Human Resources Accounts Payable

Josephine Sheran

North Richland Hills, Texas **180 * Cell: 817-***-**** * Email: **********@*******.***

Professional Summary

Highly trained Human Resources and Payroll Professional with experience in wage garnishment for Child Support, Personal Purchase Reconciliation and Health Benefits. Dedicated professional with experience in handling a wide range of administrative, technical, and executive-support tasks.

Key Skill

Office Management

Licensed Customer Service Specialist

Report and Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Bookkeeping & Payroll

Kronos

Salesforce

Journal Entries & General Ledger

Records Management

Meeting & Event Planning

Employment Tax Knowledge

Quick books Proficient

Microsoft Office Suite

Experience

04/2021 to 05/2022 CSR III Operations

Maximus – Remote Fort Worth, TX

• Agents will be required to evaluate the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment.

• Transfer/refer caller to appropriate entities according to the established guidelines.

• Facilitate the fulfillment of caller requests for materials via mail, email, or download.

• Maintain a current understanding of CDC information on regulations, policies, and procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner.

• Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers.

• Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers)

• Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

• Escalate calls or issues to the appropriate designated staff for resolution, as needed.

• Track and document all inquiries using the applicable systems.

• Facilitate translation services for non-English speaking callers according to outlined procedures.

• Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems.

• Meet quality assurance (QA) and other key performance metrics.

• Report problems that occur and assist with the resolution.

• Utilize databases and written materials to look up and provide information to telephone inquiries

• Respond to telephone inquiries within the set departmental staffing and time parameters

05/2018 to 12/2018 Human Resources Operations Administrator

Bell Helicopter – Fort Worth, TX

Supports Customers and Partners in different locations with exceptional service.

Maintained confidentiality and discretion in business relationships and exercise sound business judgement.

Organize and maintain personnel records during employee life cycle.

Update internal databases using HR Systems like Peoplesoft and Kronos.

Troubleshoots and resolves employee issues related to personnel information and system of record discrepancies.

Partners with HR Teams, payroll, and Textron to optimize our processes and resolve issues.

Works independently and appropriately prioritize work while displaying exceptional attention to detail and data accuracy.

07/2015 to 1/2018 Human Resources and Payroll Administrator

Pro-Action Fire Alarm, Inc. – Fort Worth, TX

Process Payroll along with state and federal tax withholding, social security Medicare and other deductions for all employees.

Creates and pulls reports as requested (salaries, bonuses and hours worked)

Monitors Timesheets through T-sheets

Complete and maintain master payroll records.

Process all hiring and termination paperwork, while maintaining strict confidentiality.

Obtain sales license for company and fire license for individual employees.

Reconcile and pay Health premiums monthly.

Reconcile company bank account on monthly basis for sales, bonuses, demo deposits, garnishments, employee receivables, and personal purchase records.

Prepare invoices for Accounts Receivable and paid all bills to vendors for Accounts Payable.

11/2012 to 05/2015 Work Control Technician

Cook Children’s Medical Center – Fort Worth, TX

Prioritize and dispatch called and on-line requests to the proper personnel. Create detailed work order, assisting personnel to ensure exceptional customer service. Maintain accurate accounting of labor hours and materials used.

Create and Maintain system of reporting for management to provide detailed tracking of expenses and billing for all departments internal and external of the system.

Acts as Facilities Management Timekeeper maintains all required records/documents and submits to payroll on or ahead of schedule.

Creates, accurately categorizes, and forwards helpdesk calls in computer-based system.

Assists in the administration of local PBX system.

Performs maintenance of user file and directory structures, and other related system administration activities.

08/2009 to 11/2012 PBX Operator

Cook Children’s Medical Center – Fort Worth, TX

Corrects and updates posted information as needed.

Assists with the maintenance of directories on-call list, etc.

Accurately utilizes the features of the PBX consoles, headsets, telephones, and other related equipment.

Answering inbound communications and assisting individuals who have particular-inquiries, or questions- rerouting each inquiry to patient rooms, hospital departments or individuals in a professional, efficient, and courteous manner.

Maintains confidentiality, security, and integrity of patient and organizational data. Ensures release of information is consistent with all privacy policies.

12/2006 to 08/2009 Service Counselor

AAA Texas – Irving, TX

Receive and review member service request in a timely manner.

Enhance member relationships by demonstrating concern for member safety.

Always put members’ safety and well fare first

Greet callers, establish rapport, and project professional tone; handle complaints and accurately record statistics of each call.

References:

Clarita Lerma, Cook Children’s Medical Center

Fort Worth, TX

Email: *******.*****@*************.***

Cell: 817-***-****

Marc Whitcomb, Gateway Church IT Systems

Southlake, TX

Email: ********@*****.***

Cell: 817-***-****

Contact this candidate