Network/Telecommunications Manager
Resume:
SHAWN HOPSON
**** ****** ***** **********, ** *5235 412-***-**** ************@*****.***
PROFESSIONAL FOCUSED MANAGER
Utilizing my skills from previous positions as a Network Engineering Manager or Telecommunications Manager would be beneficial to a company in need of these skills. As a result of hardware refresh . on data and telecommunications networks from previous positions, there is professional experience that can be utilized.
SKILLS PROFILE
-Excellent staff management and development skills
-Vendor management
-Technical telecommunications skills
-Excellent customer service
-Troubleshooting and problem solving
EMPLOYMENT HISTORY
Team Manager Network Engineering, Highmark Health
Pittsburgh, PA 2/17/2020 – 5/23/24
Supervised Global Network Engineering team covering the implementation, support, and development of the network.
Performed quarterly reviews of direct reports.
Managed and assisted with the operational maintenance and support of the network circuits. Performing disconnects and/or ordering circuits.
Led refresh of 500+ Cisco 9K Edge Switch platform within the AHN/Highmark locations
Led upgrade of Cisco 9800 wireless controllers (400+) within the AHN/Highmark environments
Function as the point person with Cisco on BCS services
Telecom Supervisor, UPMC
Pittsburgh, PA 2/22/2016 – 2/14/2020
Led refresh of Cisco 3850 Edge Switches at UPMC hospital locations
Created and developed new network operational processes for network engineers.
Managed and supported eighteen network/voice engineers for UPMC major hospital locations.
Managed the operational maintenance and support of the network circuits. Performing disconnects and/or ordering circuits.
Managing small to medium sized projects and acting as a key stakeholder for larger projects
Assisted network engineers with diagnosing and resolving complex issues, providing the engineers second & third level support when needed.
Project Manager, Housing Authority City Pittsburgh
Pittsburgh, PA 3/24/2014 – 9/11/2015
Managed all IT related projects for the Housing Authority City of Pittsburgh internal customers.
Provided costs and analysis of local and long-distance circuits and lines for budget purposes.
Provided project timelines and milestones as tracking processes and reporting tools for the executive team.
Audited Housing Authority monthly Verizon telecom billing
Functioned as the primary interface for all telecom related issues.
Assisted with review of cloud phone services for potential use at Housing Authority
Project Manager, Dagostino Electronic Services Inc.
Pittsburgh, PA 11/5/2012 – 3/29/2013
Managed all voice and data projects for Dagostino customers.
Helped customers transition through the project phases.
Provided updates to customers through all phases of projects.
Ensured timely completion of projects and under established budgets.
Provided timelines and milestones as tracking and reporting tools for the customers
Telecom Manager, Alcoa Inc.
Pittsburgh, PA 3/19/2001 – 9/1/2012
Managed and provided directions to the telecommunications staff that supported Alcoa Corporate locations.
Designed, implemented, & rolled out new voice technologies within Alcoa Corporate locations.
Provided costs and analysis of local and long-distance circuits and lines for budget purposes.
Functioned as facilities building manager for Alcoa Business Service Center
Managed and supported Avaya PBX, wiring infrastructure, audio/video conferencing, mobile devices.
Functioned as project manager on all telecom projects and implementations.
Strengthened company's workflow production with new voice services solution.
Operations Manager, ICF Solutions Inc.
Burbank, CA 11/2/2000 – 3/30/2001
Managed daily operations of the Burbank location.
Delegated telecom projects and assignments to staff
Managed and supported staff of fifty.
Managed, budgeted, and purchased all equipment.
Trained, coached, and mentored staff on customer service processes.
Implemented innovative program to increase employee loyalty and reduce turnover.
Hired and trained inexperienced staff on company policies.
Field Service Manager, Avaya/Lucent Technologies
Pittsburgh, PA 11/4/1998 – 11/1/2000
Identified customer telecommunications requirements.
Managed staff of twenty-two repair and installation engineers
Assigned daily and weekly tasks to engineers based on skills.
Addressed all customer service issues with customers.
Provided SLA metrics to management on repair and service orders.
System Coordinator, Mellon Bank
Pittsburgh, PA 6/6/1996 – 11/1/1998
Performed system administration on Lucent G3 PBX
Created vectors for call center applications.
Performed system administration on Octal voice mail system.
Developed and implemented voice mail applications for remote locations.
Provided technical support for users.
EDUCATION
-Penn Hills High School, Graduate
-University of Phoenix, Business Administration
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