Operations Manager Customer Service

MARLON WRIGHT ORLANDO, FL 561-***-****

******@****.***

OFFICE/OPERATIONS MANAGER

SKILLS & ABILITIES

Training & Retention Customer Service Oriented Multi-Tasker Email & Outlook

Excellent Communicator Microsoft Office Suite Problem Solver Quick Books

Controller Website Developer Sage Act! User Report Writing

AIA Contract Document software Primavera Expedition Organizational Development

WORK EXPERIENCE

SEARS OUTLET / AMERICAN FREIGHT, WPB, ORLANDO, FL 2015 – Present

Sales Associates

Sell major home appliances and furniture

SCHOOL BUS OPERATOR

PALM BEACH SCHOOL DISTRICT, WPB, FL 2015 – 2021

Licensed CDL Driver Class B

OFFICE/OPERATIONS MANAGER

WALCOTT ENTERPRISES, INC., Greenacres, FL 2013 – 2014

Managed and train employees.

Performed scheduling of service calls and projects.

Improved the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

Managed and increased the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

OFFICE MANAGER / ASST. PROJECT MANAGER

CYBER-STRUCT GENERAL CONTRACTING INC., Brooklyn, NY 2003 – 2012

Acted as the liaison between developers, architects and engineers.

Generated RFIs, Change Orders and Requisitions. Received and submitted Shop Drawings.

Assisted in estimating, negotiated Sub-Contractors prices and performed item cost coding.

Accurately provided status information on project progress to the project management.

Satisfied all requirements for Workers Compensation and General Liability insurance.

Organized and maintained company files, provided computer junior technical assistance.

Knowledge of Primavera Expedition software,

EDUCATION

Certificate in HVAC Operation and Installation, Palm Beach State Collage 2014

A.S. Electronics Engineering Technology, Queens borough Community College 1998 Certificate in Small Appliance Repair, Excelsior Community College 1994 High School Diploma, Seaforth High School, Jamaica 1991

Contact this candidate