Customer Service Representative
Resume:
SS Stephen Stone
Conyers, GA ***** 305-***-**** *************@*****.***
Bold Profile
PROFESSIONAL
SUMMARY
Proven leader and adept problem-solver, excelled at RaceTrac by enhancing team performance and customer satisfaction. Skilled in cash handling and decision-making, effectively trained employees, promoting a positive work environment. Achieved increased loyalty through empathetic customer service, demonstrating a strong focus on workplace safety and staff motivation. SKILLS • Cash handling
• Decision-making
• Customer service focus
• Employee training
• Staff motivation
• Workplace safety
• Accurate money handling
WORK HISTORY SHIFT MANAGER
RaceTrac
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
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Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
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• Trained and mentored new employees to maximize team performance. Improved overall team performance by effectively delegating tasks and providing clear instructions.
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Promoted a positive work environment through open communication and constructive feedback.
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CUSTOMER SERVICE REPRESENTATIVE
Alorica
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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CUSTOMER SERVICE REPRESENTATIVE
Arise
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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CUSTOMER SERVICE REPRESENTATIVE 07/2023 to CURRENT Agero
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
•
Responded to customer requests for products, services, and company information.
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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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EDUCATION Business
University of Miami, Miami, FL
Diploma General Studies 06/1979
Miami Northwestern Senior High School, Miami, FL
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