Front Desk Quality Control

Location:

Denver, CO

Salary:

Posted:

December 17, 2024

Contact this candidate

Resume:

Angelica Goldbach

Denver, CO *****

**********@*****.***

+1-983-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Housekeeping Supervisor/Inspector

The Eddy Hotel and taproom-Golden, CO

November 2023 to April 2024

• Collaborated with front desk staff to prioritize room assignments based on guest preferences and special requests

• Investigated incidents of lost or damaged property reported by guests or staff members, taking appropriate actions to resolve the issue professionally

• Maintained accurate records of all inspections conducted, including any deficiencies found and corrective actions taken

• Collaborated with other departments such as maintenance or engineering to address facility-related issues impacting cleanliness standards

• Demonstrated strong leadership skills by motivating the team through effective communication strategies

• Maintained up-to-date knowledge of industry trends and best practices in order to continuously improve housekeeping operations

• Created work schedules for housekeeping staff, optimizing productivity while maintaining high quality standards

• Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards

Loader/Unloader

Federal express ground-Denver, CO

November 2022 to October 2023

• Collaborated with team members to prioritize tasks and meet daily loading/unloading goals

• Maintained a clean and organized work area, following safety protocols at all times

• Demonstrated attention to detail by inspecting incoming/outgoing shipments for damage or discrepancies

• Implemented quality control measures to ensure that products met company standards before shipment

• Mentored junior team members on best practices for safe handling/loading/unloading techniques Owner/Operator

Angie's Cleaning Service-Denver, CO

February 2017 to May 2023

• Developed and implemented strategic business plans to drive growth and increase profitability

• Oversaw budgeting and financial management, ensuring the company's financial health

• Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency

• Created effective marketing strategies to promote the business and attract new customers

• Utilized social media platforms to expand brand awareness and engage with target audience

• Analyzed market trends and competitor activities to identify opportunities for business expansion

• Maintained high levels of customer satisfaction through exceptional service delivery

• Implemented quality control processes to ensure consistent product/service excellence

• Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly

• Founded and operated a successful business for 8 years, overseeing all aspects of operations Waitress/Hostess

Dennys-Westminster, CO

October 2022 to February 2023

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Adhered to all food safety regulations to ensure the health and well-being of customers

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours

• Consistently earned 99% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Demonstrated exceptional multitasking skills during peak hours, accurately managing 6 tables

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings

• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals

• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail

• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers

Runner

HelloFresh-Aurora, CO

November 2020 to April 2022

Runner for a meal prep company. Pick recipe specific products and ingredients. Freezer, refrigerator and dry ingredients. Trained new employees. Lifted up to 65 lbs-70lbs

• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials

• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies

• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging

• Collaborated with team members to optimize workflow efficiency and meet daily production goals

• Safely stored hazardous materials according to OSHA regulations and company guidelines

• Assembled product components using hand tools or machinery as required by job instructions

• Maintained a clean and organized work area to promote safety and productivity

• Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment

• Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately

• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors

• Operated pallet jacks and hand trucks to move materials within the warehouse Room Inspector/Supervisor

Fairfield Inn & Suites -Monument, CO

January 2012 to March 2017

• Conducted thorough inspections of guest rooms to ensure cleanliness, functionality, and adherence to hotel standards

• Identified and reported any maintenance or repair issues promptly to the appropriate department for resolution

• Implemented a detailed checklist system for room inspections, resulting in improved efficiency and accuracy

• Collaborated with housekeeping staff to address areas of improvement and provide training on proper cleaning techniques

• Maintained accurate records of inspection findings and communicated them effectively to management

• Performed regular spot checks on cleaned rooms to verify consistency in quality standards

• Assisted in coordinating special requests from guests, ensuring their needs were met during their stay

• Contributed ideas and suggestions for improving overall guest experience through enhanced room cleanliness and amenities

• Worked closely with front desk staff to prioritize room assignments based on guest preferences and availability

• Responded promptly to guest complaints or concerns related to room cleanliness or functionality, taking appropriate action for resolution

• Ensured compliance with health and safety regulations by monitoring sanitation practices within guest rooms

• Participated in team meetings and training sessions to stay updated on new procedures or policies related to room inspections

Inspector/Housekeeper

Residence Inn by Marriott-Colorado

January 2011 to February 2012