Customer Service Worker

CHASITY BROWN

**** ******* ** ******** ** *****

(870) $40-9442 (Cell) + chasitybrianaw gmail.com

EDUCATION

Bachelor of Science, Agricultural Business Received December 2019

University of Arkansas at Pine Bluff, Pinc Bluff, Arkansas

ACTIVITIES AND HONORS

Cadet, CIET Basic Training Camp (2016)

Cadet, Reserve Officers Training Corps (ROTC) (2015-2017)

Participant, Learning Institute and Opportunities for New Students (LIONS) Program, Student (2014)

SKILLS

Skills: MS Worde MS PowerPoi ing # Customer Service

Courses: Biological Sciencee Plant Science ¢Animal Sciencee Man Environment & Pollution® Agricultural

Coope Principles of Financial Accountinge Principles of Agricultural Economics e Principles of Marketing

Principles of Management Accountinge Plant Sciencee Agricultural Financee Intermediate Accounting le

Principles of Managemente Introduction to Agriculture Economics Engineeringe Man, Environment, and Pollution

‘Agricultural Policye Introduction to International Trade

EXPERIENCE

DHS, Family Service Worker December 2023- Currently

* A family service worker is in charge of providing support services to families in a community,

referring them to other agencies or programs as nceded. They serve as the primary point of

contact of family members, ensuring they maintain an active line of communication. Our

responsibilitics typically revolve around enrolling family members into social services programs,

gathering and verifying information, maintaining databases, and assisting in all procedures, all

while updating families for any progress. Furthermore, a family service worker needs to

coordinate with other social workers to provide the most effective service.

Customer Service Representative. Four State Wireless December 2022- August 2023

‘¢ Toensure that customers get the best experience.

¢ Asked qualifying questions to ensure customers purchased the right wireless device to satisfy their needs

© Utilized suggestive selling to add accessories to optimize customers’ device performance

.

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Activated new customer accounts and accepted bill payments

Operated computerized cash register and balanced funds with accuracy

Customer Service Representative, Alorica Inc. April 2022-August 2022

* Tomake sure our members get the best healthcare experience possible and making sure the members was

up to date on plan benefits and plan coverages.

Car salesman, McLarty Honda, Little Rock, AR September 2020- April 2022

* To ensure customers with the best possible experience and also making sure they get the vehicle that better

suits them.

Finance Associate, Saracen Casino Resort, Pine Bluff, AR January 2020-August2020

* Ensure Automatic Teller Machines (ATM) filled and available for customer use

* Monitor ATM's to ensure proper functionality at all times

‘Solutions Specialist, Cricket Wireless, Pine Bluff, AR January 2019-September 2019

‘© Asked qualifying questions to ensure customers purchased the right wireless device to satisfy their needs

© Utilized suggestive selling to add accessories to optimize customers’ device performance

* Activated new customer accounts and accepted bill payments

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