Customer Service Class A

MIGUEL S. WHITE

**** ****** *** **** • 443-***-****• ************@*****.***

PROFILE SUMMARY

PROFESSIONAL PROFILE

Self-sufficient and reliable professional looking to obtain a position transporting heavy machinery and goods through the application of vehicle operation monitoring, mechanical and customer service skills. I hold all necessary licensure to drive commercial vehicles in the United States.

Class A CDL

Analytical thinking, strong leadership, and communications skills

Strong attention to detail, process-driven

Forklift operator

Professional and strong work ethic

Effective team member, displaying a high degree of initiative

Inventory replenishment

Customer service

Teamwork and collaboration

EDUCATION

Northwestern Senior Highschool- Baltimore, MD June 2002

High School Diploma

EXPERIENCE

08/2023– Current

CONCRETE DISTRIBUTOR, ROCKS CONCRETE LLC.

Coordinate materials & equipment needed for daily tasks

Assemble, erect, and install hoisting and rigging equipment

Interpret blueprints and read survey stakes to establish correct grades, re-bar sizing, spacing, and placement information

Granular base and steel reinforcement materials and direct placement of concrete into forms or onto to surfaces according to grade

Communicate with dispatch to determine the client's needs.

Maintain a clean job site and make sure all tools and equipment are picked up after every job

Utilize hand tools and non-complex small power tools and perform minor maintenance as required

Order and coordinate delivery schedules for concrete materials

Arrange appropriate packaging, mixing, and transportation of products

Ensure delivery schedules are met and manage any delivery issues

Resolve any customer complaints or issues about products or services

Comply with all regulations and standards in the shipping and distribution industry

01/2022 – 07/2023

FUEL ATTENDANT TECHNICIAN& YARD JOCKEY, RYDER TRUCKING CO.

Fuel, wash, and detail vehicles

Perform multi-point inspection on inbound units as required by company policies and procedures; check tire pressure; check oil; report service issues to shop

Communicating with dispatchers, drivers, and personnel to ensure efficient load and unload processes

Organize and move trailers around the distribution yard

Record fuel activity and maintain proper fuel and DEF inventories and reconciliation

Move heavy-duty vehicles

Perform minor maintenance tasks such as tire repairs

Maintain fuel island area to Six Sigma standards and policies; perform some facility maintenance and minor maintenance tasks assigned by the supervisor

Report any equipment issues or safety concerns to management promptly

Perform other duties as assigned

04/2014 – 06/2018

TRAFFIC CONTROL SUPERVISOR, PEPCO UTILITY CO.

Managing and overseeing traffic conditions during utility installs and repairs.

Oversee the performance of basic repair and maintenance tasks for traffic signs and assist with traffic control.

Ensured staff followed all safety rules and regulations on the job site

Assists with the maintenance and repair of traffic control signs; coordinated the layout and fabrication of standard and custom signs.

Operate, maintain, and clean sign shop equipment.

Assists and directs the installation, repairing, and replacing signs according to standard procedures.

Test signs for proper reflectivity and illumination factors; learned to identify and report maintenance issues, safety hazards, and traffic problems.

Assists with traffic control flagging.

Operates a variety of trucks (with manual and automatic transmissions), equipment, and hand tools following all safety regulations and procedures

Inspected vehicles and equipment according to County standards.

Respond to emergencies and perform tasks in the interest of public safety and property protection during emergencies.

02/2008 – 03/2014

MEDICAL ESCORT SHIFT LEAD, TRANSCARE

Prepare reports on all activities occurring during their shifts.

Manage and oversee daily road service

Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows –

Assists with the preparation of daily schedules and workflow related to daily scheduling - Serves as an emergency contact for drivers in the field

Follows general policies, procedures, and practices in compliance with federal, state, local, and company rules and regulations.

Enters data into spreadsheets and databases –

Manage emergencies for Operators

Provide door-to-door transportation for passengers safely and efficiently.

Ensure passengers are properly secure and provide assistance with all entries and exits.

Greet passengers, accept fare payments, and maintain a safe environment.

Properly report all incidents, accidents, and mechanical concerns.

Complete pre-trip and post-trip inspections.

Provide customer support by responding to questions and concerns

Other duties as required.

08/2003 – 02/2008

INVENTORY CONTROL SUPERVISOR, WALMART

Supervise and mentor staff of 30+

Maintain accurate inventory of supplies and products

Hire, train, and provide development opportunities for staff

Develop inventory staff schedule

Investigate and resolve inconsistencies with inventory

Ensure a safe working environment

Make recommendations to leadership about improvements in the inventory life cycle

Minimize inventory loss by incorporating best supply chain practices.

Operate forklifts for order picking and stocking daily.

Supervises rotation and stocking of merchandise.

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