Customer Service Data Entry
Resume:
CAREY KEELE
ADDRESS State Hwy N, Annapolis, MO **620
CELL 509-***-****
EMAIL *****.*******@*****.***
OBJECTIVE
Seeking a remote Inventory Specialist position to utilize my extensive customer service skills and pursue additional growth opportunities in an additional long-term career, to provide the best service possible with a respected, established company.
EDUCATION
High School Diploma Riverside High School, Class of 1997
SKILLS & ATTRIBUTES
Microsoft Outlook
Microsoft Office (Word, Excel)
Applied EPIC Systems
Cisco Phones
Data Entry (80+ words-per-minute)
Excellent Customer Service skills
Great communication
Team Player
Detail-oriented; able to multi-task
Self-motivated
Prompt; impressive time-management
Attentive at meetings (in-person and remote) with all involved parties
LICENSE
Property & Casualty Insurance Producer License State of Washington
EXPERIENCE & RESPONSIBILITIES
Alliant Insurance Services, Inc. / Moloney & O’Neill January 2009 – Present
Account Manager Lead
Property & Casualty Licensed; currently obtaining my CLIC designation
Quoting and assisting with new business
Market and retain existing clients
Process endorsements, billing, cancellations, email and mail to/for clients
Keep timely communication with clients & underwriters
Moved small-business accounts within region into carrier Service Centers, which allowed for easy downloading into Agency Management system and provided even more flexibility from the carrier to our customers directly
Fix “suspended” downloads within Agency management system: assigning endorsements, renewals, certificate requests, cancellations, etc. to appropriate processing teams.
Report claims to insurance carriers and in-house claims team
Building and maintaining insurance carrier/underwriter relationships, to provide the best, most up-to-date products and services
Create and process insurance proposals and summaries with/without Producers
Facilitate financing options for customers’ premiums; collect down-payments and premiums
Coordinate and manage client payments and invoicing alongside Accounting Department
Resolve client billing issues, including accounts receivable and carrier payables
Work closely with team members and Producers on our accounts, providing backup as needed
Attend team meetings to review our processes, best practices and workflows
Assist and train new team members on updated workflows as needed
Owned Operated Pro Caliber LLC April 7th, 2014 – April 17, 2024
Renovation, Restoration, Detail
Ordered Supplies/Products
Accounting
Office Manager
Receivables/Payables
Customer Service
Under Pressure Deadlines
Transportation of Customer Vehicles
URM Insurance Agency, Inc. November 2004 – January 2009 Spokane, WA
Account Executive
Responsible for commercial insurance renewals
Contacting insurance companies for quotes, renewals and reviews of accounts
Processing proposals and summaries of insurance coverages
Help create and process finance agreements; collect down payments and premiums.
Processing claims - filing of all correspondence
Verify member eligibility for STD/LTD, AD&D benefits
PREMERA BLUE CROSS August 2002 to November 2004 Spokane, WA
Billing Specialist
Responsible for group billing and reconciling cash
Membership enrollment and termination accuracy
Filing, verifying contracts and group information phone contact with broker, group administration and subscribers
Providing excellent customer service
Use of Microsoft Word and Excel spreadsheets
Handling business correspondence and returned mail.
AVISTA ADVANTAGE December 1999 to June 2002 Spokane, WA
Account Management/Billing Specialist
Consolidating utility bills for review
Approval of client and utility contact.
Prepare invoices and include adjustments where needed
Account and vendor set up
Responsible for Accounts Receivable and Accounts Payable
Extensive data entry including 10-key touch
Provide excellent customer service via multi-line phones
MULTIPLE REFERENCES AVAILABLE UPON REQUEST
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