Customer Service High School

Michael Doss

Houston Texas ********@*****.*** 720-***-****

Objective: To secure a challenging position in a dynamic organization where can utilize my skills and

expertise to contribute to the company's growth and success. am seeking a role that allows me to

enhance my professional development, while making a positive impact on the team and achieving

personal career goals.

Education

¢ Northfield High School 2019-2023 - High School Dipolma

GPA: 3.8 Prairie View A&M University 2023- GPA: 3.6

Major: Mechanical Engineering

Work Experience

-MilkRoll Creamery, Aurora Colorado Team Member

My experience at Milkroll Creamery as a team member involved rolling aesthetically pleasing ice cream, providing great

customer service, taking on shift lead responsibilities, and memorizing the menu. enjoyed being part of a team that

prioritized customer satisfaction and worked together to create a positive and enjoyable experience for everyone who

visited the creamery.

-Home Depot, Denver Colorado— Lot Associate

As a Lot Associate at Home Depot, I played a crucial role in ensuring a positive shopping experience for customers

while maintaining the store's outdoor and parking areas. My responsibilities included: Customer Assistance: 1 greeted customers as they entered the lot, providing assistance with locating products and answering any questions they had. This involved engaging with customers to understand their needs and directing them to the appropriate departments. was responsible for organizing and maintaining the outdoor displays, ensuring that products were well-stocked and presented attractively. This included monitoring inventory levels and assisting with restocking items as needed.

-Kohl’s, Aurora Colorado — Manager

As a cashier at Kohl's, contributed to the smooth and efficient operation of the store's front-end by

providing exceptional customer service and accurately processing transactions. My role required a high

level of attention to detail, strong communication skills, and the ability to work well under pressure. also

encouraged customers to enroll in the rewards program, which is easier to obtain than the credit card by

explaining the benefits of the store credit card, such as discounts and rewards

ee

Skil Ss SI nt ere st S ¢ Maintained Achievena TALS oncasing dedication

to academic lence.

. Strong organizational skills, demonstrated through successful

. Recognized for leadership skills as amember of the Leadership

program, contributing to the development and success of school

initiatives.

¢ Selected to join the prestigious National Honor Society, highlighting a

commitment to scholarship, leadership, service, and character.

rhood club, leading a team of

leadership roles in various clubs and organizations.

¢ Excellent communication skills, developed through interacting with

customers in a fast-paced ice cream shop and retail environment.

Ability to work well under pressure, as evidenced by h, andling peers to promote inclusiv ity, empowerment, and support among

+ + . . . female students.

multiple tasks simultaneously in a high-demand setting. + Successfully managed customer interactions and contributed to the

Teaching children and fostering their physical and mental smooth operation of a fast paced ice cream shop and retail

devel lopment establishment.

Utilized gymnastics s

coordination, strength, flexibility, and self confidence.

lls to teach children, fostering their physical

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