Customer Service Administrative Assistant

Tina Bradford

St. Petersburg Area

404-***-****/************@*****.***

Summary of Qualifications

** ***** ** ******** *******/State Government Experience.

Outstanding Customer Service skills as evidenced by Certificates of Achievement.

Extensive Medical Terminology Training and am a Medical Assistant graduate.

Knowledge of HIPPA laws and regulations as it pertains to client confidentiality, records, and ensuring that authorizations and Identifiers are obtained and scanned correctly and timely.

Team Player with the ability to multi-task in an office or clinic environment, engaging office staff, nurses, MD’s, and visitors in a pleasant and professional manner.

Experience accessing EMR/EHR and HMS for data entry, ensuring appropriate edits are added or deleted and updated as needed.

Technical Skills/Achievements

Microsoft Word/Outlook/Office/Excel spreadsheets used for weekly reporting, and PowerPoint presentations. Training completed in E-Clinical and the Medicare 1450 and 1500 forms, and experienced at accessing patient records to obtain medical, financial, and demographic patient information.

Effective working knowledge of CPT coding, ICD-09, and ICD-10, HCPCS coding rules and regulations using correct codes for diagnosis and prognosis.

Certified Medical Assistant Graduate 2011.

CPR and BLS certified, State of Florida.

Notary Republic, State of Florida.

Pinellas County Poll Worker, August 2020 Primary, and November 2020 General Election, served as Ballot Distribution Manager (BDM).

Certificates of Achievement for Outstanding Customer Service Award, June 2020, and December 2021.

Work Experience

Department of Health/Pinellas County – Medical Records, Senior Clerk

Responds and processes ROI’s (Releases of Information) requests for information from client’s medical record from the Social Security Administration, Doctor’s Offices/Hospitals and Clinics within the 7-10 business day set timeframe. Mail or fax the ROI information as required.

Receives, opens, sorts and date stamp incoming mail for the unit. Assign requests to the proper staff, ensuring the requests are valid for the correct authorization and current ID.

Served as a front door Covid-19 screener and intake receptionist.

Accessed the Covid-19 database, Merlin, to access, print, and upload lab events, print positive or negative disease results, and various other diseases.

Answer calls in the medical records department, route to the appropriate area, and explain the request for information process to individual’s and Doctor’s offices. Extensively converse with clients, instructing on downloading Authorization’s to Disclose Confidential Information consent forms and faxing and processing current ID’s.

Department of Health/Pinellas County – Children’s Medical Services, Clinic Secretary 5/2014-10/2018

Served as the lead clerical assistant for CMS, opened and closed specialty clinics (i.e., Orthopedics, Neurology, Pulmonology, and Cleft Palate) at All Children’s Hospital, Outpatient Care Center.

Prepared pre-clinic paperwork such as consents, releases, letters, etc., for the CMS nurses and supervisory staff.

Scheduled clinic appointments, mailed parent letters, and phoned to confirm appointments, weeks prior to scheduled date, ensuring an organized schedule and clinic for the nurses and providers. Scheduling was performed on McKesson Practice Management/Care Coordination programs.

Reported on clinic cancellations, reschedules, no shows, and attendance for each specialty clinic.

Compile and compose end of the month reports for the supervisory staff of CMS and All Children’s Hospital.

Upon completion of the clinic, proofread the procedure codes, diagnosis, and Office Visit codes to ensure proper coding for the billing/finance department.

Set up laptop computers utilizing VPN, assisted with laptop connections, and making sure that the work areas were tidy and patient rooms were cleaned to ACH standards.

Piedmont Hospital/Outpatient Surgical Department – Admissions Receptionist 1987-1990

First point of contact for patients and families. Assisted with daily admissions in an accurate, timely, and respectful manner.

Responded to phone inquires for upcoming surgeries, completing pre-certifications, deductibles, and completing the insurance requirements for Outpatient Surgery. Verified private insurance coverage and Medicare and Medicaid benefits.

Performed data entry from charts at the end of the day, assuring accuracy, and completeness, following Piedmont Hospital’s guidelines.

Centers for Medicare and Medicare (formerly Health Care Financing Administration) 1/1990-9/1995

Supported the Deputy and Regional Administrator in Clerical/Administrative Functions. See Attached Position Description, Cash Awards, and various other awards.

Social Security Administration, Office of the Regional Commissioner, Aid to Families with Dependent Children (AFDC) 11/80-9/1986, Clerk Typist, Assistant to the Deputy Regional Commissioner.

Assisted the Clerical staff with various routine office duties. Position Description attached and cash awards and other awards in this position.

Education

Chattahoochee Technical College, Marietta Georgia, Health Sciences Associate Degree in Medical Assisting. 9/2009-6/2011

Georgia State University, Atlanta Georgia, Business Administration 1983—1986. Concentration in Management/Marketing.

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