Customer Service Data Entry
Resume:
Rachel Bourn
Administrative Assistant
Meridian, ID 83646
*********@*****.***
Professional Summary
I am seeking a clerical position in which I am able to provide excellent customer service.
Being able to work in a high intensity customer service environment, while maintaining a positive professional, empathetic but firm attitude at all times. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Diamond Line Delivery Systems-Meridian, ID
March 2024 to Present
Corporate customer service
Rating and classification of freight
Dispatch
Billing and invoicing
Answering calls for 17 terminals
Multi-tasking
Data entry
Customer Service Representative
R&L Carriers-Boise, ID
December 2018 to March 2024
As a CSR I am responsible for tracking shipments, city dispatch, driver call in, de-escalation with customers and drivers, return and reconsignment of freight, Bill of Lading, payroll, data entry, filing, customer retention. I am also responsible for overages, shortages and damaged shipments. Stylist
Great Clips-Butte, MT
February 2017 to October 2019
• Cashiering/money handling
• Opening/closing duties - key holder to store, counting till, making deposits
• Inventory control
• Cross promotion event planning
• Customer retention through outstanding customer service skills Stylist
Sports Clips-Sandy, UT
June 2012 to August 2016
• Cashiering/money handling
• Opening/closing duties - key holder to store, counting till, making deposits
• Inventory control
• Cross promotion event planning
• Customer retention through outstanding customer service skills
• Pay roll and scheduling - Microsoft Excel for scheduling/ QuickBooks payroll
• Managing employees on the floor during business hours Stylist/Assistant Manager
Sports Clips-Boise, ID
September 2009 to August 2010
• Cashiering/money handling
• Opening/closing duties - key holder to store, counting till, making deposits
• Inventory control
• Cross promotion event planning
• Customer retention through outstanding customer service skills
• Pay roll and scheduling - Microsoft Excel for scheduling/ QuickBooks payroll
• Managing employees on the floor during business hours Stylist/Assistant Manager
Great Clips-Boise, ID
April 2003 to August 2009
• Cashiering/money handling •
• Opening/closing duties - key holder to store, counting till, making deposits
• Inventory control
• Cross promotion event planning
• Customer retention through outstanding customer service skills
• Pay roll and scheduling - Style ware systems for scheduling and payroll Education
diploma
Boise High School - Boise, ID
Skills
• 10 Key Data Entry
• Multi-line Phone Systems
• Clerical Experience
• Freight Experience
• Payroll
• Administrative Experience
• Office Management
• Dispatching (6 years)
Certifications and Licenses
Cosmetology
Present
CNA
April 2014 to April 2016
Additional Information
• 20 plus years of experience in a highly demanding and fast paced customer service profession
• Leadership skills
• Dependable and flexible
• Willingness to learn
• Hardworking and motivated
• Proficient in Microsoft Office Programs
• Ability to use a variety of office machines related to work duties
• Fax machine
• Copy machine
• PC
• Office printers
• Electronic payment devices
• Multi line phones
• 10 key
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