Shipping Clerk Customer Experience

Jonesboro, GA ***** 678-***-**** ************@*****.***

ARETHA HOLT

Experienced Shipping Clerk with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Authorized to work in the US for any employer PROFESSIONAL

SUMMARY

SKILLS ● Packing and Scanning

● Customer Experience

● Basic Mathematics

● Efficient Routing

● Inventory Auditing

● Shipping and Receiving

Verbal and Written

Communication

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● Certified Forklift Driver

SHIPPING AND RECEIVING CLERK 12/2020 to 01/2023

JCPenney Distribution Center, Forest Park, GA

TRAVEL AGENT 03/2021 to 12/2021

Evolution Travel Agency, Atlanta, GA

WORK HISTORY

● Conducted counts and audits of inventories to identify and resolve discrepancies in records. Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

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● Completed basic mathematical calculations to check weights and dimensions of shipments. Received incoming shipments, compared contents against associated records and transmitted to proper department.

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● Inspected merchandise and sent damaged pieces for repair before shipment.

● Reviewed order data to verify transactions and shipping dates. Processed invoices and order forms for goods received and shipped for proof of transactions.

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Verified transactions, product orders and shipping dates and entered information into databases and reports.

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Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

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Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

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Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

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Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

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● Arranged travel accommodations for groups, couples, executives, and special needs clients. LOAD BOARD OPERATOR 01/2018 to 03/2021

Tom Enterprises, Atlanta, GA

PACKAGE HANDLER 08/2018 to 08/2019

JCPenney, Atlanta, GA

NURSING ASSISTANT 08/2010 to 07/2017

Signature HealthCARE LLC, Atlanta, GA

Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.

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● Oversaw freight preparation to keep regulations and client requirements satisfied.

● Interpreted cargo and passenger load briefings and reviewed all plans and documentation.

● Loaded package containers onto forklifts and transported into packaging areas.

● Used hand-held scanners and physical logs to accurately track item movements.

● Followed verbal and written instructions to properly move and ship products.

● Prepared pallets of boxes for easy transportation between customer and storage locations.

● Followed safety regulations to maintain safe work environment. Collaborated with other package handlers to provide prompt and accurate delivery of orders.

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● Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

● Assembled, sealed, and loaded packages into correct trucks.

● Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

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Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

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● Helped patients effectively manage routine bathing, grooming, and other hygiene needs. Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

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● Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

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Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

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Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.

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Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

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Atlanta Technical College, Atlanta, GA

Certification, Freight Broker

EDUCATION

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