Customer Service Representative

Summary

Highly motivated and customer-focused Customer Service Representative with 6 years of experience in providing exceptional support and assistance to diverse clientele. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. Adept at using various customer service tools and systems to efficiently manage and track interactions. Known for maintaining a positive and empathetic attitude in high-pressure situations, fostering strong rapport with customers and building lasting relationships. Proven ability to work collaboratively in a team environment and consistently meet or exceed performance targets. Seeking to leverage my expertise and dedication to deliver outstanding service as a valuable asset to your organization.

Experience

Fedex Office NY, New York

Team Member 10/2022 - 02/2024

In my role as a Team Member, I excelled at developing positive customer relationships by providing friendly service and demonstrating consultative behaviors.

I focused on understanding each customer's unique needs and offering knowledge about our products and services. I also do print jobs using such as Booklet, Post Cards etc.

I strived to provide an excellent customer experience, resolving issues promptly and taking complex orders. My responsibilities included preparing parcels for shipping, operating equipment, and maintaining a clean and organized store.

Performed opening and closing duties, including store cleaning and restocking. Handle payments over the phone.

FedEx, FedEx Ground NY, Brooklyn

Package Handler 09/2021 - 09/2022

In my role as a Package Handler, I was responsible for efficiently handling a • significant volume of packages On a typical day, I would scan and process over 500 packages, ensuring each • one was accurately labeled and ready for shipment This involved carefully verifying package details, accurately scanning them into • our system, and affixing the appropriate labels. Family Dollar NY, Brooklyn

Customer Service Representative 01/2021 - 12/2021 In my role as a Customer Service Representative, I had the pleasure of greeting customers as they entered the store, making their shopping experience as welcoming as possible

I operated the cash register, ensuring a smooth and efficient checkout process Additionally, I took an active role in maintaining the store's shelves, making sure products were well-organized and readily accessible to customers.

Sutherland Remote

Customer Service Representative 06/2018 - 12/2020 Promptly answer up to 100 calls per shift within the company goal of 5 seconds with a 98% success rate. I thrived in a fast-paced environment, managing a high volume of incoming calls with professionalism and efficiency. Provided prompt customer support with a professional, friendly, and patient attitude. Troubleshoot technical issues with customer steps by step to ensure first call resolution metrics were exceeded every month. Build trust with customer, resulting in a average customer satisfaction survey score 98%. Utilize knowledge of 100+ products to make tailored recommendations based on a customer needs and preferences. Skills

Customer Service, Detail-Oriented, Team Leadership, Dedication, Hard Worker, Time Management, Microsoft Office, SalesForce, Google Suite, 10 Keys, Problem solving, Knowledge retention, Effective listening Education

AKELIA DOUGLAS

Brooklyn, NY 929-***-****

***************@*****.***

Medgar Evers College of The City University of New York Brooklyn Business Administration And Management 01/2024

Olympus Academy Brooklyn

High School Diploma 01/2020

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