Customer Service Specialist Ii

LeiAnn Armstead

**************@*****.*** 202-***-**** Bowie, MD

OBJECTIVE

Dynamic professional seeking a Customer Service / Shopper role, eager to leverage strong communication and problem-solving skills to enhance delivery experiences for restaurants, businesses, and homes. Proven ability to manage groceries and customer inquiries effectively, making a valuable contribution to exceptional service standards. WORK EXPERIENCE

Inovalon, Inc. Bowie MD

Review Specialist II/ Client Communications Coordinator 2017 - Present

• Coordinate scheduling of Field Review staff for on-site reviews and data collection to ensure efficient operations.

• Support Operations Supervisor by contributing to project execution and resolving escalated issues.

• Uphold digital document integrity through the management of the SAFHIRE system, ensuring accurate data handling.

• Monitor and manage failed fax reports using MS Excel, adhering to strict turnaround times and quality standards, while maintaining HIPAA compliance.

Door Dash Bowie, md

Food) Grocery Delivery Jun 2017 - Mar 2020

• Picked up food orders from local restaurants and delivered to home and places business also Shopped for groceries at local stores bagged and delivered as well.

Finiti, LLC Columbia, MD

Title Coordinator II 2009 - 2017

• Managed the processing of tax certifications, fee sheets, and title orders, ensuring accuracy and compliance with regulatory standards.

• Liaised with financial institutions, law firms, and creditors to gather essential information and resolve open judgments and liens.

• Conducted thorough reviews of public records, including mortgages, liens, and judgments, to support detailed analysis and reporting.

• Accurately interpreted abstract reports and maintained meticulous records by entering title information into the company database, while also negotiating credits and financial adjustments as necessary. Protocall Communications Laurel, MD

Processor/Sales Representative 1999 - 2009

• Processed a variety of orders and contracts, ensuring accurate and timely setup of services for telecommunications clients.

• Utilized problem-solving and interpersonal skills to address and resolve customer inquiries and complaints, maintaining high service standards.

• Informed clients about product offerings and services, facilitating informed decisions and enhancing customer satisfaction.

• Coordinated cross-departmental efforts to provide comprehensive support to customers, and negotiated adjustments while making prudent financial decisions. EDUCATION

Radford High School

High School Diploma, General education

Honolulu, HI

05/1988

SKILLS

proficiency with Microsoft Office (Excel • ability to work under pressure and meet deadlines • Outlook) • Word • ability to maintain confidentiality • teamwork and collaboration • good communication skills • excellent organizational skills

• accuracy and attention to detail • Delivery • Shopping • Time Management • Communication • Customer Service • Picking • Organization • Problem-solving

CUSTOM SECTION

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