It Technician Customer Service
Resume:
Mike Burnett
Tuscaloosa, AL *****
*************@**.***
Hello,
My 20+ years of small business ownership gave me invaluable experiences. Marketing, sales, customer service, team building and budgets are just some of the areas I worked with on a regular basis. I am a consummate business professional, and I still believe that ethics, integrity, and determination matter.
For the last 10 years I have traveled far, slept little and worked hard to create a full time income from a side hustle as an IT Field Engineer. What I like to call a digital consultant. I have mostly worked in the digital signage space but there are very few networked gadgets that I have not installed, upgraded or repaired. I am a fast learner and a tenacious problem solver. I NEVER SAY QUIT!
I am passionate about technology, marketing and leadership and I feel that good is the enemy of great and I am constantly seeking greatness. I am seeking new opportunities with likeminded organizations.
Thank you,
Mike Burnett
Mike Burnett
13 Springbrook
Tuscaloosa, AL 35405
*************@**.***
Objective:
Seeking a challenging position that will reward me for my real world experiences, determination and leadership.
Experience:
Field Solutions
Independent Field IT Technician
September 2011 – Present
Offering high quality field service on personal computers, point of sale systems, WiFi hubs and routers, telephone systems, audio video systems, printers and other technologies.
Work Market
Independent Field IT Technician
September 2012 – Present
Offering high quality field service on personal computers, point of sale systems, WiFi hubs and routers, telephone systems, audio video systems, printers and other technologies
Smartech
Independent Field IT Technician
February 2012 – April 2012
Troubleshoot and solve issues with Dell Laptops and Desktops.
OCLS LLC
Independent Field IT Technician
July 2011 – August 2012
IT Support for Schaeffer Eye Center (15 Locations). Maintain security and connectivity of POS. Break/Fix.
World Wide Tech Services
Independent Field IT Technician
July 2011 – March 2012
Troubleshoot and solve issues with Dell, Sony and IBM Laptops and PC’s, as well as Dell, Cannon, HP and Lexmark Printers plus Vizio and Sony TV’s.
Native Staffing
Independent Field IT Technician
June 2011 – Present
Lexmark Printer Installs and De-Installs at Rite Aid Distribution Centers, Toys R Us, and RSC Rental Stores.
Sedona Technologies
Independent Field IT Technician
March 2011 - June 2011
Partnered with IBM and State Farm on a temporary project replacing a current Dial Back-Up (DBU) with a Wireless WAN (WWAN) Solution. *Received Excellence bonus for always being on time and professional.*
Tekhne, LLC
Independent Field IT Technician
August 2010 - present
Installing, Troubleshooting and Maintaining Computerized Kiosks at Wal-Mart and Rite Aid.
Beauty Works, Tuscaloosa, AL
Owner/IT Tech/Chief Information Officer/Personnel Manager/Trainer/Visionary Leader
June 1988 – July 2010
20+ years of professional experience emphasizing sales, marketing, and business development in specialty retail. Highly customer-centric with excellent relationship building skills as evidenced by achievement in building 7-figure annual sales. Self-confident, organized, and motivated. Bring creativity and an entrepreneurial spirit to all business endeavors.
Recruited, hired and trained a team of 15-25. Responsible for instructional design, development, and facilitation of training courses and materials for technical and non-technical team members. Facilitation of formal, classroom-style training courses. Provided written evaluations to assist with personnel development.
Designed and completed implementation of a modern barcode based POS system, a back office system, an IP phone system and a video surveillance system utilizing Small Business Server and Windows OS in a fast paced, high volume retail environment. Installed and maintained all cabling, hardware and software.
Education and Certifications:
University of Alabama, Tuscaloosa, AL
B.S. C&BA Marketing
May 1988
Strategies Incubator Workshop
October 2001
Bumble and bumble Salon Owner Training
August 2006
Video Insight Certified
CCTV System
May 2006
West Alabama Chamber of Commerce
Ambassador Program
July, 2011
Michael Cole/Redken Vision Quest Seminar
April 1996
Bumble and bumble Network Educator Training
April 2006
Microsoft Small Business Specialist
August 2006
Dell Certified Systems Engineer
Printer, Laptop Desktop Repair
July 2011
Licensed in Life and Health Insurance
State of Alabama
October, 2011
References:
Douglas Walker
Deputy Athletics Director for Strategic Communication
Florida State University
Rm 4200, UCD,
403 STADIUM DR
Tallahassee, FL 32306
*******.******@***.***
Brandon Cockerham
Alfa Insurance Agent
44330 Alabama 17
Vernon, AL 35592, Alabama 35592
***********@*******.***
Katy Galloway
Program Specialist
Executive Ed.D. Program
Box 870302
Tuscaloosa, Alabama 35487
*********@******.**.***
Contact this candidate