Customer Service Data Entry

Keyondra Jackson

*****************@*****.*** - 313-***-****

Filing

Quality Control

Data Entry

Organization

Attention to Detail

Critical Thinking

Customer Service

Filing

Monitoring

Skills

Qualifications

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment of behavior

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data

Employment History

Assistant - Hopeful Alternative Services Nonprofit; Detroit, MI November 2017-April2023

Make cold calls to potential donors to collect donations

Serves as a cashier during fundraisers sponsored by the organization.

Assists with taking meeting notes and identifying new ways to help the organization grow

Daycare Assistant - Growing Detroit’s Youth Talent; Detroit, MI July 2017-August 2017

Checked children into the daycare center

Followed the daycare center’s processes and procedures

Ensured the safety of the children

Assisted with the needs of the children

Ensured the daycare maintained clean and free of debris

Package Handler- Fedex; Detroit, MI December 2018- January 2020

Followed all safety procedures & guidelines

Correctly scanned packages into the system

Loaded packages into their assigned truck & out for weekly deliveries

Kept the work area clean, safe & free of debris

Tax Resource Specialist- Amrock / Quicken Loans: Detroit, MI December2019-June 2020

Researched Data

Provided customer service

Verified property tax information

Confirmed property tax payments

Occasionally provided outbound calls

Passport Associate - CGI; Detroit, MI September2023 April2024

Handled various clerical duties such as reviewing passport applications and performed document verification in order to process each application for a new or renewed passport

Provided all aspects of the passport application process

Operated office equipment to scan documents, enter data, and generate mailing labels

Public service / customer service

Providing all safety guidelines, rules & procedure of CGI & the passport Agency

Production associate- Fuyaou Glass (Temporary employment) (Resource MFG ) Plymouth, MI.

June 2024-August2024

•follow safety guidelines & procedures

• to safely & correctly assemble parts as trained

• close attention to detail

• log charts

• quality

• keep work area clean of dirt, dust & debris

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