Customer Service Front Desk

CHELSEE BAUGH

BC CRC Pam eee

Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well- versed in

sales, personnel management, and inventory management. Dedicated to complete knowledge of company

products and services for optimized customer service. Motivated Hotel Front Desk Clerk provides outstanding

customer service and administrative support. Possesses exceptional problem-solving skills and resolves

customer inquiries and complaints in timely manner.

Skills

« Attention to Detail Retail Operations

Inventory Counting « Retail Effectiveness

* Sales and Marketing « Issue Resolution

« Store Opening and Closing « Answering Customer Questions

* Stock Rotation * Transaction Processing

« Verbal and Written Communication * Customer Service

Pricing and Markdowns * Product and Service Sales

* Cash Auditing « Leadership

« Customer Experience « Sales Techniques

Inventory Tracking and Management

Work History

ASSISTANT STORE MANAGER 08/2022 to Current

Dollar Tree

Pricing and Markdowns

Store Opening and Closing, Managed opening and closing procedures and recommended changes to

enhance efficiency of daily activities

Rotated merchandise and displays to feature new products and promotions

Walked through store areas to identify and proactively resolve issues negatively impacting

Operations

Maintained positive customer relationships by responding quickly to customer service inquiries

Created and maintained safe and secure work environments for employees

Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement

Processed payments for credit and debit cards and returned proper change for cash transactions

Trained new employees on proper protocols and customer service standards

Interacted well with customers to build connections and nurture relationships

Retail Operations

Customer Service, FRONT DESK RECEPTIONIST 10/2017 to 05/2018

Relax Inn

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