Customer Service Assistant
Resume:
MARIAMA COLLEY
With my years of devoted work in the banking industry, the customer service assistant is highly driven and experienced. Renowned for having a keen awareness of banking goods and services, a strong dedication to client satisfaction, and extraordinary problem-solving abilities. Pays close attention to detail, and has the aptitude to empathically and efficiently manage challenging client concerns.
.
Professional experience
customer service assistant in RELIANCE FINANCIAL SERVICE
septembre 2019 - Present
Excellence in Customer Service: Capable of handling and resolving complaints, transactions, and questions from customers in a courteous and professional manner. Broad knowledge of banking laws, services, and goods, including financial transactions, loan processing, and account administration.
Communication: Excellent writing and vocal communication abilities, with the ability to clearly and understandably communicate complicated material.
Problem-Solving: Demonstrated capacity to recognize problems, create workable solutions, and carry them out successfully to satisfy clients.
Paying close attention to details: scrupulous in managing money matters and keeping precise documentation.
Collaborative Work: Functions effectively in group environments, fostering a positive and effective work atmosphere.
Time management: Skillful at setting priorities, efficiently allocating time to projects, and meeting deadlines while handling a high amount of client contacts.
MY REFERENCES
NAME:Anta b Njie NAME: Ramatoulie Darboe
EMAIL:*****@*********.** EMAIL: *******@***.**
Education
Senior Secondary School Summary
Institution: [Nusrat Senior Secondary School]
Location: [Bundung, The Gambia]
Duration: 2011 – 2013
During my time at Nusrat Senior Secondary School, I pursued a focused curriculum in financial accounting from 2011 to 2013. The program provided a comprehensive understanding of accounting principles, financial reporting, and budgeting. Key areas of study included:
Financial Accounting: Gained foundational knowledge in preparing and analyzing financial statements, managing ledgers, and understanding financial regulations.
Cost Accounting: Studied cost management techniques and their application in business decision- making.
Mathematics: Applied mathematical concepts to solve accounting problems and perform financial calculations.
Economic Principles: Integrated economic theories with accounting practices to understand their impact on financial decisions
My Achievements
Credit in Financial Accounting: Earned a credit for exceptional performance in financial accounting, demonstrating proficiency and understanding of core accounting concepts.
Credit in English: Achieved a credit in English, reflecting strong communication skills and comprehension abilities.
Good Pass: Attained a good pass overall, showcasing a solid grasp of the curriculum and consistent academic performance.
Future Starts Now Gambia is an educational institution based in Gambia, dedicated to providing high-quality training and development programs in various fields. Established with a vision to enhance skills and knowledge among individuals, the institution focuses on equipping learners with practical, industry-relevant skills.
Certificate of Hardware and Software File Management
In 2012, I attended Future Starts Now Gambia and earned a Certificate in Hardware and Software File Management. This certification signifies your proficiency in managing computer hardware and software, including the organization, maintenance, and troubleshooting of various system components.
My training covered key areas such as:
Hardware Management: Understanding and managing computer components, including installation, maintenance, and repairs.
Software File Management: Efficiently handling software installations, updates, and file organization to ensure optimal system performance.
Troubleshooting: Identifying and resolving issues related to hardware and software to maintain system reliability.
Hotel School
Institution: Gambia Institution of Hospitality
Location: [Kanifing South, Gambia]
Duration: 2015 – 2016
At Gambia Institution, where I studied from 2015 to 2016, I pursued a comprehensive program in hospitality. This program equipped me with a broad range of skills and knowledge essential for the hospitality industry. Key areas of study included:
Hospitality Management: Gained insights into the principles of managing hospitality operations, including guest services, hotel administration, and event planning.
Food and Beverage Service: Developed skills in providing high-quality food and beverage services, including customer interaction and service excellence.
Tourism and Travel: Studied aspects of tourism management, including travel planning, customer service, and tourism marketing.
Front Office Operations: Acquired practical knowledge in managing front desk operations, reservations, and guest relations.
Personal information
Address
Sukuta sanchaba
Banjul,The Gambia
Phone number
*************@*****.***
Skills
Excellence in Customer Service
Communication
Problem-Solving
Collaborative Work
Time management
LANGUAGES
Spanish – C2
Chinese – A1
Contact this candidate