Management Services Program Administration
Resume:
Charina Johnson-Free
******************@*****.***
Education
Berkeley College
Business Entrepreneur
(Some college)
Professional Experience
Sevita Health
Program Administration Funds Specialist
June 2023-Present
Money Management Services and Bank Accounts
● Overseeing the maintenance and protection of individual funds for an assigned state or region
● Monitors implementation of individual fund policies and procedures, audits individuals’ accounts, review reconciliations and reports mismanagement or abuse of individual funds
● Perform Representative Payee duties and payee account transactions for the individuals served
● Coordinates and manages funds in alignment with money management plans and financial transaction consents
● Administers prepaid bank card programs, as applicable
● Track and records deposited funds for beneficiaries and deposits payments when necessary
● Assist with opening irrevocable burial trusts, special needs trusts, etc. and coordinates handling of individual funds in the event of death
● Completes routine and end of the year tax filing for applicable persons served Financial Transactions, Registers and Supporting Documentation
● Review and process routine personal spending and special requests for funds, promptly recording on corresponding transaction register or ledgers
● Maintains records of expenditures, including original receipts and signatures
● Make payments on behalf of persons served, including room and board, rent, utilities, medical co-payments and others
● Follows policy and procedures when issuing checks from individual fund accounts Account Reconciliation, Audits, and Recordkeeping
● Reconciles transaction registers to funds source (ledgers/etc.) at least monthly or more frequently if applicable
● Reviews transaction registers to verify accuracy of transactions register balances by reviewing starting and ending balances, deposits, expenditures,cash count, and bank card or bank account balance verification
● Brings questions or inconsistencies to the primary money manager (or other party if this person is suspected) for resolution
● When an external party is Representative Payee, maintains records and shares them with the external RP, as indicated
Reporting
● Conducts routine reviews of account balances and, as indicated, completes high balance alert notifications and takes steps to avoid exceeding asset limits to maintain eligibility
● Assists with reporting combined asset and account information to benefit entities (e.g., Social Security Administration)
● Assists with collecting and organizing documents for external audits of Representative Payee Accounts
● Promptly reports suspected misuse of funds or property, as required by applicable policy and procedures Designer Greetings
Billing Clerk/Accounts Receivable
July 2022-March 2023
● Invoicing bills accurately within approximate time limits
● Ensuring that invoices reflect the customer's pricing structure/program for shipments
● Applying Credit Memos in a timely and appropriate manner
● Resolving customer complaints and billing issues
● Fielding calls from customers external and internal from Sales team and related to resolve or answer questions in a timely fashion
● Working closely with Credit and Collections team for Cash application matters
● Usage of SAGE 100 system and company software to monitor and review accounts
● Excel and various Office suite products used daily to compile organized information
● Create RMA invoices
● Handling Prepaid and Post payments for customer account
● Importing and Exporting invoices for U.S. and International accounts
● Foreign currency exchange
Block Staffing
Operations Specialist
July 2018-2022 (Furloughed due to pandemic)
● Answering all incoming calls to agency
● Enter sensitive documents into database, child support, garnishments, candidate records, and onboarding paperwork
● Update resume submittals for job placements of new candidates
● Announce visitors to HR staff
● Security on a light scale
Greater Raritan Workforce Development Clerical/Payroll (Contract) December 2017-July 2018
● Board/Program Assistant
Support the Greater Raritan Workforce Development Board Business/Financial Manager
● Maintain and update Excel spreadsheets as assigned
● Assist with financial allocations for grant reporting purposes
● Maintain and verify the inventory listing for accuracy
● Perform various administrative duties as assigned Symbotic
Inventory Supervisor/Cell Operator (Contract)
April 2017-September2017
● Document, Inspect, and Store Inventory upon receiving parts
● Perform weekly and quarterly cycle count/ audit
● Keep track of work orders requiring usage of parts
● File keeping/ Enter BOLs
● Operate automatic/manual system to distribute product for inbound/outbound locations
● Reset/ repair system failures
● Run preflight operations for HMI
Marcolin USA.
Customer Service Representative-Optical Channel
June 2016-January 2017
● Selling and up selling optical and fashion eyewear
● Handling customer issues and resolved problems as they ar
● Follow up with emails to ensure customer satisfaction Wesco
Administrative Assistant (Contract)
March 2015-June 2015
● Researched all delivery options for orders
● Detailed data entry of 300 Bill of Lading documents daily into internal database
● Liaison between clients and internal departments
● Scheduled 150-500 deliveries daily to various locations in NJ
● Itemize orders for shipment
● Scan all orders into Bill of lading
Capital Asset Group
Account Clerk
July 2011 - December 2014
● Responsible for all Accounts Payable and Accounts Receivable for over 100 properties
● Data entry of payments for each location
● Updating leases and renewals for properties
● Created and updated General ledgers for all locations
● Updated and maintained Excel spreadsheets to track all payments
● Filing, faxing and heavy email correspondence
Verizon Wireless
Greeter
November 2008-January 2009
● Greet customers upon entering the store
● Sign customers into Que
● Customer service
Bridgepoint Mortgage
Customer Service
August 2007 - 2008
● Making outbound calls to potential clients
● Sale of products and services
● Meeting daily quota
Comfort Suites
Front Desk Clerk
September 2005-December 2005
● Check customers in/ out
● Make reservations
● Answer phones
● Daily audit of accounts payable and receivables
● Data entry of receivables into database
Franklin Care Center
Patient Support
January 2002-July2004
● Patient support during daily activities including arts and crafts and eating
● Ensuring patient had daily necessities
● Offer companionship to elderly patients
Skills
Dayforce, RFMS, Relias, Concur, iServe, Mimecast, EasyVista SAGE 100, MAS 90, DGMS, Outlook, Communication, Listening, Observant, Data Entry, SAP, Microsoft Word, Office, PowerPoint, DM, Filemaker and Google Docs, Jobdiva
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