Customer Service Representative
Resume:
Julian Salero Medina
Customer Service Representative
Tijuana, B.C.
**************@*****.***
Customer Service Representative with over 8 years of experience in telephone customer service, including customer care. Familiar with several customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the Bilingual Service Representative position.
Experiencia laboral
Customer Service Representative
PlatinumIP-Tijuana, B.C.
mayo 2023 - octubre 2024
• Provide Assistance to several American companies.
• Respond to incoming emails from a certain client of Platinum IP
• Process sales for other clients' customers in online stores such as as Breyer.com, The Sympathy Store(A online store that focuses on building a community between Funeral Homes and Local Florists), etc.
• For a different client(Axxa),activities such as setting up impairments, extending impairments and assisting with the restoration of such impairments when necessary
• Processed payments for a Bond company(Cash Bond Online. Another client of Platinum IP) to bail inmates out from Jail.
Customer Service Representative
Action 24hrs-Tijuana, B.C.
febrero 2018 - mayo 2023
• Receive and make calls from and to existing customers. Setting up new runs as well as to confirm a couple of hours prior to the pick up time.
• Accommodate and dispatch drivers for their daily runs.
• Provide quotes to possible customers
• In telemarketing I would call Hotels and other businesses to offer the services of other limousine and private transportation companies
Patient Care Representative
Back Office for a Health clinic.-Tijuana, B.C.
noviembre 2016 - febrero 2018
• Call patients to advice them of their upcoming appointment
• Inform patients of the steps to follow, what to do as well as what not to do before an appointment
• Call patients a couple of days after their appointment to inquiry about how the patient is feeling.
• Attend to any of our patient's needs and concerns in an appropriate manner
• If any medication needed to be taken, provide instructions for how many times a day to take
• Moved up to a Supervisor's position after 4 months, taking care of 5 agents
• Assisted with training new hires for the first couple of months until a training department was stablished Appointment Setter
Auto Warranty Department-Tijuana, B.C.
marzo 2015 - noviembre 2016
• Make about two to three hundred cold calls per day offering extended auto warranty to possible prospects.
• Verify that certain requirements are met for the company to be able to offer their service
• Clear any doubts, address all inquiries, utilizing the three forms of persuasion that were taught to us by our trainer, very commonly known as ethos, pathos and logos. Educación y formación
Bachillerato trunco o en curso
Cebtury High School - Santa Ana, CA
julio 2005 - marzo 2007
Secundaria terminada
Willard Intermediate School - Santa Ana, CA
julio 2002 - junio 2005
Elementary School
Amado Nervo - Tijuana, B.C.
agosto 1997 - junio 2002
Habilidades, conocimientos e idiomas
• Cold Calling
• Telemarketing
• CRM Software
Idiomas
• Spanish - Fluent
• English - Fluent
Enlaces
https://cert.efset.org/4k8LpM
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