Customer Service Operations Manager
Resume:
ALEXIS MILLER
**********@******.***
Long Beach Ca, 90802
Objective
Dedicated and results-driven management professional with over 8 years of experience in customer service, team leadership, and operational management. Proven ability to work effectively in both independent and team environments, overseeing large teams and ensuring optimal operational efficiency. Seeking a management position to leverage my extensive background in customer service, team coordination, and process improvement to contribute to the growth and success of an innovative organization.
Professional Experience
Answernet (Remote)
Customer Service Manager
2022 – Present
Lead and manage a remote team of customer service representatives, ensuring excellent client satisfaction and high-quality service delivery.
Develop training materials and oversee the onboarding of new team members.
Implement performance metrics to track team success and identify areas for improvement.
Manage scheduling, client inquiries, and escalated customer issues, resolving conflicts and maintaining a high standard of service.
San Dina’s Surgical Center
Operations Manager
2021 – 2022
Managed daily operations in a fast-paced healthcare setting, overseeing a team of medical and administrative staff.
Coordinated patient schedules, ensuring efficiency in patient flow and minimizing wait times.
Handled patient inquiries, complaints, and insurance claims, ensuring a smooth and professional experience.
Developed operational strategies to improve team performance, contributing to a 15% increase in patient satisfaction.
Dependable Cleaners
Assistant Manager
2015 – 2021
Assisted in managing day-to-day operations of a busy dry cleaning service with a focus on quality control, customer satisfaction, and staff development.
Supervised a team of 10+ employees, ensuring adherence to company policies and maintaining a positive work environment.
Handled customer complaints, processed orders, and ensured timely deliveries to maintain customer loyalty.
Tracked inventory, managed budgeting, and worked closely with the management team to improve operational efficiency.
Skills & Abilities
Strong leadership and team management skills, including training, motivation, and conflict resolution.
Exceptional communication skills, both written and verbal, with a strong customer-focused approach.
Proficient in remote team management and customer service platforms.
Time management and organizational skills, ensuring effective operations and project completion.
Problem-solving and decision-making abilities in high-pressure environments.
Contact this candidate