Customer Service Representative
Resume:
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CLIFFORD
SMITH
*************@*****.***
● Detroit, MI 48235
SUMMARY Resourceful Customer Service Representative gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about Mortgage and Tax related issues and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over five years of Customer Service experience.
SKILLS
● Real estate industry knowledge
● General accounting
● Troubleshooting
● Microsoft Office
EXPERIENCE ESCROW SPECIALIST 01/2016 to 03/2020
Flagstar Bank - BINGHAM FARMS, MI
● Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
● Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals. CUSTOMER SERVICE REPRESENTATIVE 09/2008 to 03/2015 COMCAST CABLEVISION - Southfield, MI
● Consulted with customers to determine best methods to resolve service and billing issues.
● Evaluated customer account information to assess current issues and determine potential solutions.
CUSTOMER SERVICE REPRESENTATIVE 02/2005 to 07/2008 Verizon Wireless - Southfield, MI
● Informed customers about billing procedures, processed payments and provided payment option setup assistance.
● Consulted with customers to determine best methods to resolve service and billing issues.
TAX EXAMINING CLERK 01/1998 to 02/2000
GREAT LAKES TITLE COMPANY - Dearborn, MI
● Collected information, entered data and organized in filing system.
● Processed property tax documentation, including homestead exemptions.
● Gathered forms submitted and assisted customers by answering questions. EDUCATION AND
TRAINING
Alabama State University - Montgomery, AL
Business Administration And Management
3.2 GPA
08/1994 - 06/1997
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● Louisiana Technical College - Lafayette - Lafayette, LA Associate of Applied Science
Computer And Information Sciences
3.8 GPA
01/2002 - 12/2004
St. Benedictine High School - Detroit, MI
High School Diploma
06/2001
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