Customer Service Representative

ERICA TRUESDALE

CONTACT

PROFILE

704-***-****

****************@*****.***

Dedicated and results-oriented customer service professional with 10 + years of experience in providing exceptional assistance and support. Also, I’m very passionate about building customer relationships and diffusing customers situations. Versatile service representative with proven experience in fast-paced call center environments.

SKILLS

EXPERIENCE

Efficient and Detail-Oriented

Time Management

Problem-Solving

Communication

Data Entry

Customer Service

Team Building and Leadership

ASSISTANT STORE MANAGER

12/2023 to CURRENT

Family Dollar -Charlotte, NC

-Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

-Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

-Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

-Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Team Leader

02/2022 to 12/2023

Epiq Global – Charlotte, NC

-Supervised team members to confirm compliance with set procedures and quality requirements.

-Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

-Built strong relationships with customers through positive attitude and attentive response.

-Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

-Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Customer Service Representative

04/2019 to 02/2022

Progressive – Charlotte, NC

-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

-Answered customer telephone calls promptly to avoid on-hold wait times.

-Answered constant flow of customer calls with minimal wait times.

-Offered advice and assistance to customers, paying attention to special needs or wants.

EDUCATION

Bachelor of Science /Business Administration

EXPECTED IN 06/2026 Management

Colorado Technical University, Colorado Springs, CO

Penn Foster College

03/2019

High School Diploma

Scottsdale, AZ

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