Case Manager Customer Service
Resume:
Shenika Mckibbins
Ready to work
Atlanta, GA ****2
************@*****.***
Willing to relocate to: Atlanta, GA
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Fred Loya Insurance-Atlanta, GA
March 2022 to Present
Write auto insurance policies
GSA
GATEWAY CENTER-Atlanta, GA
January 2022 to Present
Liaison between client and case manager
Case Manager
GATEWAY CENTER-Atlanta, GA
January 2022 to Present
Started as Gsa in January got promoted to RRH Case Manger in Oct 2023 Forklift Operator
Walmart E-Commerce Distribution Center-Atlanta, GA July 2019 to Present
Pallet picker
Hosekeeping Supervisor
TWELVE Hotels & Residences-Atlanta, GA
April 2017 to Present
Manage housekeeping department make boards order linen and supply make schedule Housekeeper
Embassy Suites atlanta-Atlanta, GA
January 2015 to Present
Cleaning up to 25 room changing all linen and terry wiping dusting vacuuming and disinfecting all room replenishing all station coffee amenities etc
Security Officer
Securitas-Atlanta, GA
Present
Full time Security Offerer responsible for securing and maintaining Data center Front Desk Receptionist
Happy Paws Inn-Atlanta, GA
Present
Check in check out dogs receive payment schedule boards and grooms make invoices answer calls etc Receptionist
Happy Paws Inn-Atlanta, GA
January 2021 to June 2022
Check in and out make boarding reservations answering call grooming reservations etc Cashier/Customer Service
Dog a roo-Atlanta, GA
January 2016 to April 2018
Provide excellent customer service to guest on daily basis. Personal Care Attendant
Parc Communities-Atlanta, GA
January 2017 to January 2018
Assist with daily routine such as grooming meal prep light duty laundry errands with patients Housekeeper
HSS-Atlanta, GA
January 2015 to December 2017
Security Officer
Securitas Security Services USA, Inc-Atlanta, GA
June 2014 to March 2017
Customer Service Representative
Family Dollar-Atlanta, GA
January 2015 to 2017
Cashier answer phone stock etc
Driver
Nancy's Pizzeria-Atlanta, GA
January 2014 to December 2016
Delivered fresh hot pizza pasta salads
Assistant chef
Black Bucks-Atlanta, GA
January 2014 to December 2015
Infant Teacher Assistant
fresh start academy-Atlanta, GA
October 2005 to December 2012
started as chaperone assisting bus routes while i recieved training and certifaction needed to work in the classrom. premoted to infant teacher assistant then became Lead infant teacher for infants to 2 yrs. Education
Dipolma
Btw high school
Skills
• Front Desk
• Houskeeping
• Janitorial
• Housekeeping Supervisor (2 years)
• Hospital
• Key Holder
• Logistics
• Excel
• Housekeeping Management
• Supervising Experience
• Cleaning Experience
• Hospitality Experience
• Pallet Jack
• Meal Preparation
• Laundry
• E-Commerce
• Warehouse Experience
• Order Picker
• Shipping & Receiving
• RF Scanner
• Forklift
• Microsoft Word
• Order Picking
• Forklift
• HIV/AIDS care
• Microsoft Access
• Dog training
• Pet grooming
• Animal restraint
• Communication skills
• Time management
• Organizational skills
Certifications and Licenses
Certified Forklift Operator
First Aid Certification
First Aid Certification
First Aid Certification
Certified Case Manager
Licensed Clinical Social Worker
LPC
Assessments
Forklift safety — Proficient
April 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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