Data Entry Customer Service
Resume:
**** ***** **, **** ****** Ca *****
********@*****.***
Experienced and efficient administrative professional with 10 plus years experience in providing clerical and office support, appointment scheduling, and excellent customer service. Strong background in managing multiple tasks, data entry, maintaining accurate records, and providing exceptional support to staff, members, and clients. Proficient in office software and committed to delivering high-quality service in fast-paced environments.
Bilingual English/Spanish
Appointment scheduling
Customer service
Ability to Multi-Task
Office Software (e.g. Microsoft Office, Excel)
Data entry and Record-Keeping
Multi-line phone systems
Attention to Detail
Time management
MARCH 2023 – MAY 2024
Customer Solutions Representative (CSR) Level 1 LA Care Health Plan Los Angeles, Ca
Serves as the first point of contact for members, potential members, providers, and advocates.
Provided essential information about access to care issues and assisted in scheduling appointments for members.
Handles and resolves member issues, assists members in connecting with internal units or external parties such as Plan Partners, Primary Care Physician (PCP) offices, pharmacists, etc
Assists members by providing essential information regarding access to care issues, coordination of care issues, benefits, Evidence of Coverage (EOC), Member Handbook, etc
Provides assistance to providers in using the Interactive Voice Response (IVR) web portal and verifying member eligibility
Documents all calls via the member data base system, QMEIS
Ensures department compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations relating to protection of personal history information
Troubleshoots and directs calls to the appropriate departments or outside entities.
SEPTEMBER 2022 – NOVEMBER 2022
Intermediate Typist-Clerk County of Los Angeles Public Works Alhambra, Ca
Performed a variety of clerical duties, registration, telephone work, reception, and other duties under indirect supervision.
Typewrites abstracts of judgment, executive notices and similar documents requiring extreme accuracy or independent judgment in selecting materials
Creates complex charts, forms, statistical reports, and similar documents from rough drafts, requiring a high degree of accuracy when typing and the ability to arrange tabular information and create forms.
Answers questions and gives information to the Public concerning such matters as regulations, procedures and the preparation and filing of legal forms, applications and permit requests; acts as special receptionist or counter clerk
Keeps records of a nature requiring specialized knowledge, discrimination and judgment in the selection, compilation or computation of data to be included such as cost data records and distribution and control ledger, which can be posted without extensive knowledge of bookkeeping principles
Maintains clerical controls where work is divided among personnel performing separate parts of an entire operation
Searches records and files for data where judgment and discrimination are required in selecting or abstracting material
Answers correspondence requiring the selection of data necessary in formulating the reply, referring unusual cases to a superior for approval.
JULY 2020 – NOVEMBER 2022
Ultrasound Technician Superior Mobile Ultrasound Cerritos, Ca
Gathers patient data and confirms insurance coverage from patient or representative(s); obtains demographic information and insurance information.
Reviewed doctors' orders and notes to determine the ultrasound images needed for each patient procedure
Assisted in calling and scheduling patients for their ultrasound, giving them instructions prior to their visit and answering any questions to improve customer experience
Reviewed and typed preliminary findings report to present to physician and healthcare team.
DECEMBER 2013 – JUNE 2018
Front Desk-Clerk Real Tech Paramount, Ca
Served visitors by greeting, welcoming, and directing them appropriately
Keeps databases up-to-date.
Helped by operating multi-line phone system and answering calls, helping customers with any services, needs, or complaints they might have
Filed receipts, reports, and documents to ensure files were keep up to date and easily accessible
Processed customers payments by collecting and entering numerical data into account system to maintain accuracy of payments
Prepared and typed outgoing correspondences to customers regarding their accounts.
OCTOBER 2008 – MAY 2012
Front Office Receptionist Gastroenterology Consultants Los Alamitos, Ca
Under indirect supervision, performed clerical work including patient registration, telephone work, reception, and other tasks.
Documented patient medical information and case history into computer system to facilitate smooth appointments
Handled all incoming calls to provide assistance by screening, transferring, handling patient inquiries and taking messages to maximize office efficiency
Scheduled any appointments needed between doctors and patients
Maintained patient accounts by entering data, recording, and updating personal, financial, and insurance information into computer
Preserve confidentiality of all patient information and performed all duties within HIPPA regulations
Operated multi-line phone system, copy machine, fax machine, paper shredder and other office equipment.
INTERMEDIATE-TYPIST CLERK TRAINING
Worker Education & Resource Center Jul 2022 Los Angeles, CA
A.A Diagnostic Medical Sonographer Professional Career Institute (PCI College) Jul 2020 Cerritos, CA
Medical Billing & Coding Certification American Career College Aug 2008 Anaheim, CA
High School Diploma Tracy High School Jun 2006 Cerritos, CA
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