Special Education Program Manager
Resume:
Dawn Yvette Williams
Program Manager
Philadelphia, PA
*********@***.***
Professional Summary
To obtain a supervisory position in the field of human service. This position should provide a conducive environment where growth is obtained.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Social Worker
Friends Hospital-Philadelphia, PA
June 2024 to Present
Provide quality psychotherapeutic care and discharge planning services to all patient populations and their families. Provide assessment, group treatment, family therapy, and discharge planning services to all. Serves as a member of interdisciplinary team supporting the organization's treatment program and philosophy.
Special Education Teacher
Maxim Healthcare Staffing-Philadelphia, PA
October 2023 to June 2024
The Special Education Teacher, under the direction of the Special Education Program Administrator provides quality services to special education students., kindergarten through grades 12. The Special Education Teacher has a commitment to team participation in planning and implementation of students, programs including special instruction, tutorial assistance and consultation with general education. The Special Education Teacher Essential Duties and Responsibilities. Prepare student education plans in consultation with parents and department team members. Supports learning for students who have a wide range of learning, mental emotional and physical disabilities. Designs instruction, both individual and small group which parallels the general education curriculum. Assist parents, administrators, testing specialist, social workers, and professionals to develop educational plans, designed to promote students educational, physical, and social development. Prepares materials and classrooms for class activities. Maintain accurate student records. Communicates to maintain positive relationships with students and their parents. Follow School District policies and procedures. Program Manager
Path-Philadelphia, PA
May 2023 to September 2023
The Program Manager oversees the daily operations of PATH's BH Children's Urgent Care Center which operates Monday through Friday from 11:00 am to 6:00 pm. for children and youth in Philadelphia. Ensure services are family driven and trauma sensitive. Ensure collaboration with CBH and other insurance providers to verify insurance, obtain information and authorizations and linkages as indicated. Ensure crisis clinicians perform a thorough assessment of the presenting issues and concerns, hearing the voice and collaborating with each individual and other service providers involved (i.e. PCP, other professionals). Ensure the nurse provides health screening vitals and a thorough nursing assessment which includes providing medical intervention and testing as needed and assessing if further medical clearance is warranted. Provide ongoing consultation to the team for UCC encounters. Ensure collaboration with the psychiatrist. Ensure safety plans are developed with each individual. Ensure all recommended referrals/ linkages including referrals requiring electronic submission to CBH, pre certifications through thorough CBH or other third-party insurance and all other community agencies and supports are made on a timely basis.
Program Manager
Merakey-Philadelphia, PA
December 2022 to May 2023
Operations/Business
Manage the day-to-day operations of assigned program(s) Parents and Children Together (PACT) Intensive Behavioral Health Services (IBHS). Manage superiors and/or individual contributors and delegates task and activities to staff to ensure program and quality standards are met. Develops and maintains the clinical and administrative coordination of all aspects of the program, its individuals, staff and stakeholders.
Manages group schedules and coordinate program matrix. Monitors treatment authorizations and plans to ensure that all treatment plans are cohesive, and treatment dictated using the Cognitive Behavioral Health. Monitor program performance in light of key indicators. and complete data as requested. Represent Merakey regarding funding in absence of Program Director. Participates in the marketing, development, and expansion of programing. Management/Leadership
Disseminates clear expectations to staff, ensuring they have the tools to perform in their perspective role and follows through if expectations are not met. Interviews, hires, trains and support a level of staffing to meet individual/staff ration requirements. and program operations.
Develops and enhances employee competence and effectiveness by providing ongoing guidance, performance evaluation, mentoring, career growth, feedback and motivation to staff, while adhering to program and Merakey policies and procedures.
Oversees terminations, willful misconduct and higher-level violations to ensure all policies and procedures are adhered to consistently, per collective bargaining unit agreement and guidelines. Hold supervisors accountable for handling bargaining unit fact finding and grievances related to violations such as attendance and performance.
Teach communicate and demonstrate behavior in support of Merakey Core Values. Develops and models collaborative work environment in support of Merakey Core Values. Primary Therapist
Fairmount Behavioral Health Systems-Philadelphia, PA January 2022 to December 2022
Performs and appropriately documents a comprehensive psychosocial assessment on assigned Partial Hospital patient within required time frame. Document and completes family meeting when indicated within three working days. Actively participate in the development of the Master Treatment Plan by presenting pertinent information. Develop realistic and measurable goals and desired outcomes. Incorporate patient's family's goals when appropriate. Identifies appropriate therapeutic interventions based on assessment identified issue's discharge plan and estimated length of stay. Participate in ongoing reassessment of the PHP patient and incorporate changes in treatment plan revisions. Document progress notes and the patient's progress towards treatment goals. Assume responsibility in coordinating the discharge and continuing care planning. Understand and demonstrate the core elements of group facilitation. Provide ongoing patient and family education, Intake Outpatient Therapist
Public Health Management Corporation-Philadelphia, PA July 2021 to January 2022
To create and provide clinical intake for the Center For Autism for adults and children. Assess adults and children for a provisional diagnosis for autism spectrum disorder (ASD). Provide and document weekly outpatient therapy sessions. Provide weekly group treatment for assigned outpatient consumers. Complete clinical reviews for CBH. Complete all paperwork within a specific time frames. Adhere to Public Health Management Corporation Code of Ethics and comply with State Mental Health Code. Clinician
WES Health System-Philadelphia, PA
March 2019 to July 2021
To create and provide the clinical treatment of STS consumers and their families. Assess child/adolescent and their families strenths and needs. Design, revise and direct the implementation of a behavioral treatment plan. Provide and document bi-weekly clinical supervision with the Behavioral Health Workers. Provide and document individual session with STS caseload. Collaborate with school personnel and outside agencies. Follow-up on all consumers needing hospitalization. Provide weekly group treatment for STS consumers. Complete clinical reviews for CBH. Complete clinical intake assessments. Make clinical recommendations for discharge. Complete follow-up on discharged STS consumers. Complete all paperwork within a specific time frames. Adhere to WES's Code of Ethics and comply with State Mental Health Code.
Family Based Mental Health Professional
Intercultural Family Services, Inc.-Philadelphia, PA May 2018 to November 2018
Provide trauma based therapy for children/adolescent following the EFST model. Provide bi-weekly home visits for individual and group therapy with the consumer/family. Provide ancillary services with the school, psychiatrist and, doctor's. Complete clinical reviews with Comunity Behavioral Health. Complete clinical intake assessment. Make clinical recommendations for discharge. Independent Contractor/Consultant
Dawn Y Williams Independent Contractor-Philadelphia, PA June 2009 to March 2018
Responsibilities
Dawn Yvette Williams
267-***-**** *********@***.***
SOCIAL & HUMAN SERVICES PROFESSIONAL
Highly seasoned and sympathetic Social and Human Services Professional with an excellent work ethic, a stellar client satisfaction record, and superb attention to detail looking to obtain a supervisory position in the field of human service. Adept at crafting health maintenance and recovery programs carefully tailored to individual client needs and preferences. Able to explain complex insurance and other bureaucratic rules and procedures to clients, family members and staff. Capable of remaining calm under pressure. Background in human services, equipped with the interpersonal, managerial, research and presentation skills; MHS. Key proficiencies include:
Case Planning & Management
Client Advocacy
Program Administration & Policy Development
Community Outreach
Client Data Verification Life-Skills Counseling
Staff Development & Supervision
Interagency Partnerships/Referrals
Licensing Issues & Regulatory Compliance Community-Client Relations Fundraising & Donor Relations
Client Needs Assessment & Response
Grant Program Management
ACCOMPLISHMENTS
Ability to use educational technology in creative and productive ways Thorough knowledge of community resources and interstate income withholding process Deep knowledge of government eligibility criteria to avail financial coverage Outstanding ability to collect and organize all personal details of clients for advocacy Remarkable ability to determine and facilitate community support for eligible public members Excellent familiarity with local, state and federal occupational laws Superior skills in building strong and profitable working relationships PROFESSIONAL PROFILE
Social Worker/Caregiver Manager
(Independent Contract) Philadelphia, PA 2009 – Present CARE MANAGEMENT
Assist elderly at residence with activities of daily living, perform light housekeeping duties, plan and prepare meals, run errands, and assist with various healthcare-related activities. Provide palliative care to elderly patient, providing them with a happy and comfortable life Organize and lead social activities, while integrating fun and interactive activities in resident’s program. Foster emotional support, contributing to positive living environments and ensuring a better quality of life.
ADMINISTRATION
Handle the task of overall direction of clinical services with wide knowledge of resources in the community, ensuring adherence to standards of care. Streamline the care process by incorporating timesheets and logs into a reporting system.
Manage patient care expenditures (i.e. labor, medical supplies, pharmacy, DME and patient care mileage).
Provide information of support and resources, liaising with home care and other support agencies. Accomplishments
Ability to use educational technology in creative and productive ways Thorough knowledge of community resources and interstate income withholding process Deep knowledge of government eligibility criteria to avail financial coverage Outstanding ability to collect and organize all personal details of clients for advocacy Remarkable ability to determine and facilitate community support for eligible public members Excellent familiarity with local, state and federal occupational laws Superior skills in building strong and profitable working relationships Skills Used
Case Planning & Management
Client Advocacy
Program Administration & Policy Development
Community Outreach
Client Data Verification Life-Skills Counseling
Staff Development & Supervision
Interagency Partnerships/Referrals
Licensing Issues & Regulatory Compliance Community-Client Relations Fundraising & Donor Relations
Client Needs Assessment & Response
Grant Program Management
Clinical Team Leader
Maternity Care Coalition-Philadelphia, PA
2007 to 2009
• Provide administrative oversight of Healthy Start team and Healthy Start Resource Center.
• Responsible for day to day operations of the program.
• Responsible for supervision and training of staff ensuring compliance with Healthy Start program objectives and documentation. Has oversight of hiring and firing.
• Facilitates regular staff meetings and conducts individual supervisory meetings.
• Participate in the neighborhood advisory board in connection with Health Center 4.
• Prepares performance evaluations with input from staff.
• Monitors and is responsible for data collection and reporting information to agency funders.
• Works with Family Advocates to reassess families in crisis and to adjust service plans. Monitors discharge planning.
• Regularly reviews all cases to support staff in providing appropriate follow-up and referral.
• Works closely with the Outreach Workers to develop outreach plans and identify Healthy Start families.
• When appropriate accompany Family Advocates on assessment visits; provides supervision and guidance in establishing service plan with identification of goals and, objectives.
• Supervise two outreach workers, three case managers, data entry clerk.
• Plan health fairs and appropriate groups for engagement of services rendered.
• Develop spread sheets for statistical purposes for data entry.
• In collaboration with Philadelphia Department of Public Health and Maternity Care Coalition's Director of Staff Development, develops and coordinates training for Advocates.
• Works in conjunction with Philadelphia Department of Health to develop, assess and maintain case management goals.
• Maintain a caseload of high risk families.
Senior Social Worker-Supervisor
Methodist Family Services of Philadelphia-Philadelphia, PA 2005 to 2006
• Provides direct supervision to the residential specialist, program monitors, and the social worker.
• Meet individually with assigned staff to review case assignments, work flow and productivity.
• Assist in the development of staff coverage to ensure appropriate coverage and security for the residents of Monument Village.
• Act as a liaison with collaborative services, attending assigned meetings, and resource group.
• Responsible for obtaining programmatic and departmental outcomes with available resources.
• Responsible for ensuring completion of all direct care services (program areas), business office functions (administration) and/or facility related task (maintenance& housekeeping).
• Conduct departmental meetings to ensure communication between team members, the interpretation of policy and procedures, and participation in compliance to the agency's problem solving process.
• Responsible to build and maintain department morale through staff recognition, team building, coaching, supporting, and motivation of staff.
• Responsible for ensuring staff development by overseeing a training plan for employees which include program orientation, identifying areas for professional development training, and ensuring staff meet annual training hour requirements.
• Responsible in the hiring process interviewing prospective employees and recommending candidates for employment to human resources.
• Responsible for completion of all performance evaluations for supervisees in a timely manner.
• Provides social work and case management services to the Monument Village Families consumers.
• Participates in screening interviews for program candidates. Which includes conducts initial assessments of families, completes assigned intake packages, meets with all assigned Monument Village Families in their homes bi-weekly to address and identify service needs,
• Evaluate and make appropriate assessments for intake on all new section eight applicants. Clinical Evaluator- Domestic Violence Evaluator
Philadelphia Health Management Corporation-Philadelphia, PA 2003 to 2005
• Evaluate bail clients for the Forensic Intensive Recovery Program for their appropriateness for treatment.
• Evaluate clients who are chemically addicted to controlled substances.
• Evaluate clients at the Philadelphia County prisons for referrals for drug treatment programs.
• Write narratives for approval for Community Behavioral Health and Behavioral Health Services Initiative for program funding.
• Make appropriate assessments for treatment for Domestic Violence Court.
• Make appropriate referrals to family therapy and, court mandated anger management classes through the First Judicial District Court.
• Work off site at the 24th and 25th police districts for Nuisance Night Court. Make appropriate referral for clients to enter drug treatment programs who were arrested for misdemeanors and felonies. Senior Case Manager
Philadelphia Health Management Corporation-Philadelphia, PA 1999 to 2003
• Provided case management services to chemically addicted forensic population.
• Coordinated ancillary services for vocational and educational services for the Forensic Intensive Recovery program.
• Completed service plans, progress notes, discharge summaries, case consultations, and intake on all new clients.
• Assigned bail clients and custody clients to the case managers for site assignments.
• Aid the supervisor in hiring all personnel in the Forensic Intensive Recovery program.
• Trained all new case managers in the FIR unit to the protocol, rules, and regulations of case management services.
• Coordinated applications for clients to receive medical assistance benefits from the Philadelphia Department of Public Welfare.
• Act as a liaison for the housing unit. Made appropriate housing referrals for recovery housing.
• Managed a caseload of 30-50 clients.
• Work with the Adult Probation and Parole department as a liaison in engaging clients in treatment. Senior Addictions Counselor
New Directions For Women-Philadelphia, PA
1995 to 1999
• Provide therapy to chemically addicted females who are court stipulated for treatment by the First Judicial District.
• Facilitated individual and group therapy to female offenders.
• Coordinate ancillary services with the Philadelphia Adult Probation/Parole and drug treatment programs.
• Facilitated and taught Adult Basic
Education
Master of Human Service
Lincoln University - Oxford, PA
1999 to 2001
Skills
• Counseling
• Therapy
• Microsoft Office
• Case Management
• Documentation
• Individual / Group Counseling
• Group Therapy
• Social Work
• Motivational Interviewing
• Learning Technology
• Crisis Intervention
• Addiction Counseling
• Intake Experience
• Behavioral health
• Intake Experience
• Mental Health Counseling
• Behavioral therapy
• Social work
• Interviewing
• Adult education
• Classroom management
• Documentation review
• Conflict management
• Training & development
• Supervising experience
• Teaching
• Mentoring
• Unity
• Recruiting
• Presentation skills
• Human resources
• Marketing
• Program management
• PHP
• Special education
• PTSD Care
• Management
• Care plans
• Experience working with students
• Curriculum development
• Data management
Certifications and Licenses
Driver's License
CPR Certification
May 2023 to May 2025
First Aid Certification
May 2023 to May 2025
Additional Information
17-1 Committee woman Block Captain
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