Administrative Assistant Customer Service
Resume:
MALANA POSTELL
CONTACT PROFILE
**********@*****.***
Results-driven professional with a progressive professional career in advanced level customer service and
administrative responsibilities. More than Twenty-Five plus years of administrative assistant, customer contact and leadership experience. Eager and willing to learn new skills, take on challenges and complete any education necessary for career growth. Highly effective communicator10 key by touch trained and typing 45-50 WPM.
SKILLS EXPERIENCE
-Administrative & Customer
Service Expertise
-Leadership & Team
Supervision
-Task Coordination & Project
Management
-Strong Communication &
Interpersonal Skills
-Scheduling & Calendar
Management
-Confidentiality & Discretion
-Proficient in CRM, Database
Management, Slack,
Teamwork, Air table
Register of Voter, County of Riverside - Moreno Valley Temporary Poll Election Officer/Lead
September 2024 - November 2024
-Managed polling station operations, ensuring election procedures and protocols were followed.
-Trained, supervised, and supported a team of election officers, resolving staff and voter inquiries efficiently.
-Conducted equipment integrity checks, troubleshooted technical issues, and coordinated deployment of new supplies.
Register of Voter, County of Riverside - Moreno Valley Temporary Poll Election Officer/Lead
January 2024 - March 2024
-Worked under the TAP Program, overseeing early voting procedures at assigned locations.
-Evaluated and supported early voting staff, providing guidance and ensuring procedural adherence.
-Maintained communication with the Registrar of Voters office, providing updates and feedback.
Lilikoi Agency
Administrative Assistant/Accounting Clerk
October 2021 – November 2023
-Managed file organization, project coordination, and cross-functional team support.
EDUCATION
Western Christian High School
1982-1985
High School Diploma
Watterson College
1986-1987
Certificate of Completion in
Work Processing
-Scheduled and attended meetings, created agendas, and maintained action item follow-ups.
-Assisted with CRM updates, workflow automation, and maintained office supplies and applicant records.
Home Goods
Cash Office Lead
October 2017 – October 2021
-Oversaw daily cash office operations, including change fund preparation, deposit handling, and daily audits.
-Tracked cash handling logs, performed safety checks, and supported cashier transactions.
Wells Fargo Home Mortgage
Customer Service Representative (Mortgage Department) December 2016 – February 2017
-Resolved customer inquiries on mortgage transactions and account services, providing expert guidance.
-Promoted value-added services, enhancing customer satisfaction and loyalty.
Bradshaw International Inc.
Receptionist/Accounts Receivable Manager
August 2001 – February 2016
-Managed company reception, accounts receivable, and customer correspondence.
-Handled high call volumes, directed visitors, and performed billing and collections tasks.
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