Medical Assistant Customer Service

Renton, WA ***** 206-***-**** *************@*****.***

WING YIN LAM

Passionate medical assistant seeking a valid learning opportunity and joyful working environment, with

outstanding customer service skills and high empathetic ability. Eager to obtain a position as a medical assistant in your facility, and provide excellent medical service to patients of all ages.

PROFESSIONAL

SUMMARY

SKILLS ● Problem-Solving

Ability to Work Under

Pressure

●

● Teamwork

● Time Management

Effective Time

Management

●

● Fast Learner

● Ability to Work in a Team

● Clear Communication

● Maintaining confidentiality

Vitals Collection and

Documentation

●

● Electronic Charting

● Data Entry

● Procedure Assistance

Medical Records

Management

●

● Patient Flow Management

Immunization

Administration

●

● HIPAA Compliance

● Flexibility and Adaptability

MEDICAL ASSISTANT 06/2023 to Current

International Communicate Health Service, Bellevue, WA BARISRA 04/2022 to 05/2023

Happy Lemon, Lynnwood, WA

WORK HISTORY

● Greet, identify patient identity and room patients

● Obtain vital signs automatically and manually

● Follow infection control protocols to maintain a safe and sterile environment

● Empty in-basket messages

● Document patients' chief complaints

● Help patients prepare for procedures

● Process POCT tests

● Administer EKG screening

● Answer patient inquiries and provide patient support

● Epic and WAIIS daily use

● prepare the equipment for minor procedures

● educate patients with procedure instructions to reduce patient's anxiety

● gather patients medical records and document them clearly

● follow HIPAA

● Give vaccines to patients when needed

Demonstrated a strong work ethic, resulting in consistent high-quality products and services Adapted to different customer needs and preferences, resulting in increased customer

●

satisfaction

Maintained a clean and sanitary work environment to ensure the safety of clients Assisted customers with locating items in the store, resulting in increased sales Maintained a clean and organized checkout area to ensure a pleasant customer experience Developed a friendly rapport with customers, increasing customer loyalty and satisfaction

●

Maintained a high level of accuracy in bagging items, resulting in fewer returns and customer complaints

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Followed store policies and procedures to ensure compliance with safety and security regulations

Utilized suggestive selling techniques to increase sales

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Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

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Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

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Responded to customer requests, offering excellent support and tailored recommendations to address needs.

●

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

●

Seattle Central Community College, Seattle, WA

No Degree, Medical Assisting, 06/2023

Aberdeen Baptist Lui Ming Choi College, Hong Kong, China GED, 08/2018

EDUCATION

CERTIFICATIONS ● CCMA - Certified Clinical Medical Assistant

● BLS - Basic Life Support

English

Professional Working

mandarin

Native or Bilingual

Cantonese

Native or Bilingual

LANGUAGES

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