Customer Service Costumer
Resume:
Kiarah Brown Christie
College Point, NY *****
*************@*****.***
Diligent and out-going professional offering 3 years of comprehensive industry experience, from working at warehouse jobs as well as costumer service and hospitality. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced environments, with constantly changing dynamics. As well as having the willingness to take on added responsibilities to meet team goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Beauty Advisor
Ulta Beauty-Queens, NY
March 2024 to Present
• Costumer service consisted of me greeting customers, providing a warm and friendly demeanor, and ensuring exceptional customer service.
• Demonstrated a strong knowledge of beauty products and techniques, and being able to explain product details to customers.
• Store maintenance: Stocking shelves, organizing displays, and keeping the store clean and organized.
• Product knowledge: Demonstrating a strong knowledge of beauty products and techniques, and being able to explain product details to customers.
• Trend awareness: Maintaining an up-to-date knowledge of trends in the beauty industry. PCA Personal Care Assistant
Preferred Home Care of New York-Brooklyn, NY
March 2023 to Present
• Care for patients respectfully and ethically.
• Find reliable transportation to and from the patient’s home.
• Communicate regularly with staff and nurses.
• Record and monitor patient’s health and information.
• Adapt easily to different environments, while being respectful of various cultures.
• Some of my job responsibilities include bathing, grooming, meal preparation, medication and appointment reminders.
• Companionship as well as creating a safe home environment for all patients. Warehouse Associate
FedEx Ground-New Brunswick, NJ
March 2022 to December 2022
• Processed outbound shipments using scanners and automated material handling equipment.
• Maintained a clean and safe work area and always make management aware of any supplies needed or equipment issues.
• Trained new employees and made sure they followed safety guidelines.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Completed over (8,000) customer orders each day in warehouse setting, while implementing the safety guidelines of the warehouse.
• Used different software to document information relating to receipt, storage and distribution of materials.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Inspected equipment and used troubleshooting approaches to keep machines operational.
• Received high volume packages of a flow of 5,000 of more. while practicing safety guidelines, and helping coworkers clear up any jams.
• Maintained clear communication with sort managers, and maintenance via radio. Costumer Service Representative
FedEx Office-New York, NY
October 2020 to May 2021
• Demonstrated consultative behaviors to ensure friendly, polite, and expert service was delivered to all costumers.
• Managed production flow to ensure all production orders are done right and on time.
• Took lead responsibility for digital imaging, while setting up complex orders and performing multiple tasks at the same time.
• Ensured communication among shifts.
• Coordinated pick-up and delivery of costumer orders.
• Provided leadership to team members on an assigned shift.
• Followed Fedex office standard operating procedures, as well as adhering to legal, HR, safety and security policies and procedures.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Amazon
Warehouse associate-Staten Island, NY
November 2018 to August 2020
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Identified inadequate materials and faulty equipment and brought to supervisors' attention. Education
High school diploma
Forsyth Satellite Academy - New York, NY
September 2017 to June 2020
Skills
• Seven months of experience working in a Warehouse Management System. (Less than 1 year)
• Excellent organizational and time management skills. (3 years)
• Ability to work well in a fast-paced environment with frequently changing dynamics. (1 year)
• Prior experience processing and handling outbound parcel shipments. (Less than 1 year)
• Shipping & Receiving
• Materials Handling
• Fluent Spanish Speaker
• Quality Control
• Order Picking
• Load & Unload
• Packaging
• Bilingual
• Order Picker
• Warehouse Experience
• Merchandising
• Warehouse Supervisor Experience
• Bilingual
• Caregiving
• Home care
• Working with people with developmental disabilities
• Assisted living
• Customer service
• Hospitality
• Nursing
• Acute care
Languages
• Spanish - Fluent
Certifications and Licenses
PCA
April 2023 to Present
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