Customer Service Front Desk Receptionist

Renata Salandy

**** * ********** **, **** ***, Tamarac FL, 33321

Phone: 954-***-****

*********@*****.***

Customer Service Manager / Front Desk Receptionist

Performance focused, and results-driven professional, offering comprehensive experience in customer service and training. Highly qualified in administrative duties and customer service management and training. Over 10 years of call-center management experience, motivating teams and performing supervisory duties. Exceptionnel communicating and inter-personal skills. Served as Front Desk Receptionist and HR support for a Multimillion-dollar firm. Ability to trouble shoot and get the job done with utmost professionalism and tact. Support specialist for major departments including HR, Sales and Special Clientele.

KEY STRENGTHS

Strong interpersonal skills

Heavy phone volume

Administrative Data Entry

Lead Receptionist

Team building/Leadership

Performance reviews

Relationship Building

Attention to detail

Organization

CAREER OVERVIEW

GLOBAL RESPONSE CORPORATION, Tamarac FL Sep 1995 – Oct 2023

Client Relations Manager / Front Desk Specialist

Handled heavy incoming calls for entire company as Front Dest Receptionist for 10 years.

Setting appointments, performing assessments and document verification.

Conducted onsite interviews for potential clients on behalf of the CEO.

Account Project Manager over 12 customer service agents.

Overseeing special events and preparations for elite clientele.

Administrative Assistant to CEO, entering contract information and handling sensitive and private material.

Consistent attention to detail to ensure sensitive client material was entered correctly while maintaining compliance.

Administrative support for Human Resources and Sales. 10 years assisting HR department for hiring at peak seasons.

CERTIFIED VACATIONS, Fort Lauderdale, FL Mar 1992 – August 1995

Reservations Agent

Responsible for meeting a quota of vacation bookings per month.

Heavy setting of appointments with high show rate.

Met and exceeded booking goals.

Heavy inbound and outbound calls.

Data Entry for booking and vacation details.

Heavy follow up with customers through the booking process; coordinating with other departments to deliver the utmost customer experience.

Helped train new reservations agents entering the company.

PAN AMERICAN WORLD AIRWAYS July 1985 – Feb 1991

First Class Lounge Representative /Passenger Relations Specialists

Meet, greet, and check in First Class and VIP passengers in airlines First Class Lounge.

Major trouble shooting when passengers missed flights. Responsible for rebooking flights and hotel stays. Maintained a cool level of professionalism often when dealing with angry and irate passengers who missed their flights and connections.

Worked check in for major destinations and heavy load flights. Checking in up to 20 passengers per flight.

Assigned to passenger relations office where major issues arising for passengers was handled. Duties included paging throughout the whole terminal, trouble shooting and problem solving with other major departments to insure passenger’s travel remained intact and service was not compromised .

Consistent attention to detail to ensure passenger details were maintained and not compromised.

EDUCATION & CERTIFICATIONS

HIGH SCHOOL DIPLOMA

Diego Martin Senior Secondary School

Graduated 07/1985

US ACCREDITED by Josef Silny & Associates

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