Scrum Master Business Analyst

Deepti Vangala Email: ******.***@*****.***

Scrum Master/ Business Analyst Phone: 801-***-****

SUMMARY

●With 11+ years of proven experience working on various Software Development projects using Agile and Iterative frameworks at the enterprise level, with expertise on Wide Web based Wireless Applications, Client Server, Digital/Mobile Devices on iOS and Android Applications.

●Certified Scrum Master helping teams accomplish set Project Goals within the timelines using Agile methodologies.

●Having gained competence working in various domains like Finance, E-Commerce, Digital, Healthcare leading teams onsite and offshore and managing vendors.

●Have worked in various projects involving Integrations of different systems, Migrations to new applications, Migrating to Cloud Platforms, moving to Digital applications, UI/UX or Functionality changes, Process changes aligning with OPS Standards.

●With strong ability to translate complex concepts between business customers & technical project team, supporting Senior Leadership setting and achieving project goals and metrics while leading Project deliveries by promoting high level of collaboration, teamwork, timely communication and coordinating with Business, Technical Teams throughout the PLM including onsite and offshore teams

●Experience in performing Business Process Modelling, KPI’s, data analysis, Gap analysis, SWOT analysis and prioritizing requirements as per various data trends for business growth, Client experience and Business focused.

●Experience in conducting Joint Application Development (JAD) sessions for project definition involving analyzing requirements, creating prototypes, user interface, database schema and system design.

●Proficient in Interacting with Business Users and Customers for requirement gathering and definition using tailored techniques by conducting meetings, interviews, one on ones, workshops, backlog grooming sessions, surveys, focus groups, observation

●Proven work experience on writing Business Requirements Document, System Requirements Specifications, Functional Requirement Documents, User Stories, Use Cases, GUI, UML Diagrams, UI/UX Wireframes, Visio flowcharts for complex projects with frequently changing Business Needs & Interests involving DB’s, RDBMS, MDM, Ecommerce Platforms, Mobile Applications, Financial application.

●Performed various types of testing like Smoke, Functional, Integration, Regression, Mobile, Web services, User Acceptance Testing.

●Experience in Change and Incident Management analysis and documentation, Request fulfillment & Configuration management.

●Act as a liaison between Dev’s & QA for requirements clarifications, defect management and related work issues.

●Conduct Defect Triage Meetings perform Root-cause analysis, Impact and Risk Identification and Assessment.

●Perform and facilitate UAT planning and execution to ensure the end product meets business requirements.

●Effective in preparing and delivering presentations, creating training documentation, conducting End User Training prior to Implementation, and supporting the transition to Maintenance.

●Self-motivated person with strong organizational, time management, people management, and interpersonal skills.

●Self-Starter and constant learner with ability to quickly acquaint with new concepts and technologies.

PROFESSIONAL EXPERIENCE

Sr. Business Technical Analyst/Scrum Master, (Canadian Tire) Feb 2023 – Jan ‘24

●Worked in multiple projects, Guiding Business migrate their ERP process, Supply Chain and transportation process from their legacy systems to Microsoft Azure, guiding them from initiation decision process, technical feasibility to user acceptance testing.

●Work as a Scrum Master for Supply Chain and Transportation projects and help the team accomplish project deliveries on time. Coordinate with internal and external teams/POC’s to make sure sprint work is not delayed and respective teams perform their tasks without dependency delays and bridge gaps between the teams to complete their tasks in time.

●Conduct Daily scrum Meetings, assign tasks in the teams, plan sprint planning and retrospective meetings.

●Prepared Project Requirement Documents, UI/UX Wireframes, Designs and Comps for Dev/QA. Prepared use-cases for all the requirements following Scrum Methodology. Developed & presented mock-ups, User Stories to developers and Testing Teams.

●Conducted highly interactive JAD sessions with project’s stakeholders such as End Users, Business Users, Vendors, Cross Functional Team Heads, Architect, Technical Teams, and project management team, identifying requirement needs and resolving the issues.

●Conducted Daily Scrum Meetings with Business, PM, Design Team, and Developers.

●Developed logical model diagrams detailing the process flow. Interacted with subject matter experts to identify business system needs, evaluated solutions for business problems. Provide Improved Solutions and Suggestions to Business as needed.

● Planned and Performed UAT involving the business, Design and Business Analysts, and Ensured Defects are logged correctly.

●Collaborating with cross functional client teams to achieve project goals for completion of end to end workflows.

●Keep track of Change and Incident Management requests in ServiceNow and write user stories accordingly.

●Timely communicating and coordinating sprint activities with offshore vendors and onsite clients.

●Integral part of defect triage meetings with developers and testers to make sure defects are fixed on time and tested properly.

●Ensure required defects with business changes are tracked as change requests.

●Provide weekly/monthly status on the project developments, accomplishments and learnings to the higher management.

Sr. BSA/Project Coordinator, (FCT/First American Title) Apr 2020 – Jun 2023

●Played a critical role in helping migrate Commercial Insurance online portal(s) to Microsoft Azure Cloud Services, Implemented AODA (WCAG 2.0), OFAC and leverage commercial Lending Mortgage Titles process (building new UI wireframes, API services, Integration with backend. Decommission etc) using ADONIS, Power BI to increase sales by effective analysis and improved workflows.

●Help in enhancing various online portals and data migration of FCTs legacy systems to be virtually available on browsers available on desktop and mobile phones for easy and convenient usage of End-to-end process required for Commercial properties.

●Work closely with Senior Management in building road maps for business plans. Coordinate with cross functional teams, vendors and provide updates and status and help make vital decisions.

●Perform JAD sessions for Requirement Gathering and documentation by interacting with the Business, help them understand customer needs and market needs to make better choices for business needs and requirements.

●Worked on Agile projects and attending all Scrum ceremonies (daily stand ups, backlog grooming, sprint planning/reviews, demos, workshops, and retrospective meetings)

●Interact with the Architecture team to analyze the feasibility of the business requirements into technical requirements. With help of the technical team analyze the technical feasibility and challenges to complete the Business Requirements, Prepare UML designs, GUI designs, required mock up’s using Visio to capture the requirements and the backend systems for a consistent End 2 End process flow.

●Liaise between the business community and the technical solution providers throughout the Project life cycle Management.

●Build Backlog, provide estimates based, create UX designs, write user stories, provide data elements and provide demos of requirements to the development and testing teams and help them as needed in providing solutions.

●Write sprint test cases and UAT test scenarios. Help business perform UAT.

●Perform testing as needed to make sure requirements traceability matrix is met for the stories related to the testing activities for Epics and technical solution is built as per requirements.

●Log defects as needed and have defect triage meetings with developers and testers to make sure defects are fixed on time and tested properly. Provide signoff to close the defects. Prepare training documentation and SOP documents.

●Create Release Notes and Provide Demos to the team and business. Provide Prod support and incidents from Service Now.

●Interact with offshore team, provide walkthroughs of the requirements and the workflows and provide clarifications as needed.

Business Analyst/Scrum Master, GM Financials, Toronto Mar 2019 – Jan 2020

●Worked as BA & Scrum Master to enhance Dealer/Customer Portal to be available on iOS and Android platform (API/microservices) to be used by Customers, Sales, Dealers for providing Financial Services for payments processing for Loans, Lease, Sales, Claims etc.

●As a BA Lead, Established BA processes and workflows as needed by GM to ensure end to end documentation and Successful completion of User Stories and testing in JIRA. Perform Resource and capacity planning, Process Documentation, resource training and mentoring, system access, coordination with business and vendors.

●Work closely with Senior Management in building road maps for business plans. Coordinate with cross functional teams, vendors and provide updates and status and help make vital decisions.

●Conducted all Scrum ceremonies (daily stand ups, backlog grooming, sprint planning/reviews, demos, workshops, and retrospective meetings) to have successful SDLC and releases.

●Update BRD’s, Coordinate with Business, Product Owners to understand the business needs, process flows. Write User Stories, acceptance criteria using BDD (Behavior Driven Development), create mock up’s and workflows in Visio and track it with Epics/Initiatives. Keep track of all wireframes updated in the user stories and related documentation in confluence.

●Prepared training manuals, Work with PM in assigning tasks to the team and track it to completion as planned. Verify the completion of full testing for Epics and Initiatives has been covered and tested for Successful closure.

●Providing estimates during Sprint Planning, conducting discovery sessions with business users to clarify current state operational challenges & problems.

●Monitoring resources, code readiness, testing deliveries for closure of stories and identify any risks or dependencies to be resolved.

●As part of Sprint Execution, conducting defect triage meetings and assignment per agreed priorities, overseeing the SLAs for defect closures during Sprint Execution, helping Dev and QA testing defects and approving bug fixes and code release in Gerrit.

●Collaborating with cross functional client teams to achieve project goals of completion of end to end workflows

●Tracking status of defects, stories for IV Bench 60%, 80% and 100% of releases as planned and drive teams to close stories as planned.

●Timely communicating and coordinating sprint activities with offshore vendors and onsite clients.

●Providing recommendations on potential opportunities for further enhancements and present recommendations to business stakeholders and project management.

Sr. Business Technical Analyst, Anixter Apr 2016 – Sep 2018

●Helped team to collaboratively work in Agile model for E2E Retail Process in migrating complex applications like ERP WMX, mainframes used for Supply Chain Management work to be done through Salesforce for storefront, iOS and android mobile and web browsers carrying out activities starting from purchasing and selling inventory online like selecting products, Cart Services, stocking, shipping, selling, POS (payments, and returns).

●Performed Business Process Modelling, KPI’s. Helped the Project Manager with RFP documentation for the Project.

●Created BRD, Functional Requirements, Use Cases and workflows to support the Business Requirements for B2B and B2C business needs. Gathered & documented new process maps, (UML) sequence Diagrams in Visio etc.

●Interacted with business and salespeople, SMEs and product owners to gather and develop problem statements, conducted JAD sessions for detailed business requirements, process workflows using sequence diagrams and use cases. Assign User Stories in the Sprint and track them till Closure.

●Work as a Product Owner for storefront project for incident and problem management tickets from Service Now and help team accomplish project deliveries on time. Tested electronic products like security cameras, audio, video conferencing etc.

●Coordinate with Design Teams for wireframes, interact with architects and technical teams for data migration, data mapping and integration of API’s, to write workflows between source and target.

●Coordinated for change requests with solution delivery team to effectively identify impact and prioritize accordingly.

●Documented different functional and data flows for different states in US and CA and create new flows in Visio

●Keep track of Change and Incident Management requests in Service Now and write user stories accordingly.

●Perform Feasibility Analysis and Risk Analysis on vendor/third party tools inventory purchasing process.

●Accurately and completely defined the components needed that will drive business efficiency, effectiveness, process optimization and deliver a clear benefit to the enterprise for each enhancement.

●Ensured proper coordination, documentation and lab set up required for UAT and performed UAT to test end to end process of stocking and selling the inventory and also perform system testing and backend data updates using SQL queries and Batch Jobs.

●Prepared Release Notes, SOP documents and sent it to Stakeholders and User Group.

Sr. Business Systems Analyst, Volkswagen Credit Inc Aug 2015 - Feb 2016

●Worked on the Cloverleaf (FIS) Project to migrate from their (ERP) Legacy systems to AF/DM for overall control of customer accounts, Loans, credit payment processing, accounts receivables/payables, amount settlements.

●Reviewed how AF/DM application works, the RDBMS definition and workflows (in Power Point), Data warehouse where data is stored, its integration points (100+) through which data is transferred through SQL. Batch jobs, check points to create apt test scenarios.

●Interacted with dealers, back office and front-end professionals to collect their feedback and understand their needs, complexities, requirements to improve the new Cloverleaf app. Plan and Develop Requirements in JAMA and Change Requests in Service Now.

●Discuss requirements related to Mortgage Loan Processing and prepared FRD (Functional Requirements Documents). Converted business, user system needs into Business Process Flows, User/Functional Requirement Document, and Non-Functional Requirements.

●Implemented UML methodologies to design Use Case Diagrams, Data Flow Diagrams, and Sequence Diagrams.

●Created Customer reports, monitored trends and report it to the Business.

●Performed Integration testing to test for timely data updates or Issues using SQL database queries, batch jobs etc. Performed UAT along with Business, Dealers, Accountants to test the usability of the new application.

●Analyzed distinct types of Risks such as Credit Risk, Market Risk to perform impact and risk analysis.

Technical Business Analyst, McDonalds Inc Jan 2015 – July 2015

●Worked on McDonalds Global mobile app(e-commerce app) and KIOSK used in US, CA, China, AUS, UK for mobile orders and promotions, punch cards.

●Understand purchase process, cart services, discounts, payment mapping, offers and its integrations with APIs, middleware to GMA, backend apps integrations like DNA, Google vector tables, OCE, New Point of Sale (POS), eCP, MDM, RFM, DEP to the local stores POS.

●Collaborated with Business worldwide to understand their needs and their markets interest.

●Gather requirements by interacting with Business, Cross Functional teams, Architects and Design Teams.

●Write user stories in JIRA and Keep track of the backlog and priorit5ize stories for each sprint based on business needs.

●measures and recommendations to improve the current application performance

●Coordinated with design & backend supporting teams to ensure wireframes, comps & required supporting documents for API calls are in place as per the user stories, and clarified with teams any deviations/delays in the documents

●Have continuous communication and status checks with different cross functional teams, onsite, offshore and technical teams.

●Ensure UML Diagrams, wireframes, Comps are updated timely by the Creative and approved by the Business.

●Recommended changes and workflows for KIOSK and POS systems at different locations across globe by preparing sales reports and modified User Stories as per current for data flows for backend integrated systems.

●Conduct JAD sessions to discuss priorities for change requests and Coordinated with design & backend supporting teams to ensure wireframes, comps & required supporting documents for API calls are in place as per the user stories and clarified with teams any deviations/delays in the documents.

●Coordinate with QA for UAT, Performed UAT along with Business and Design Teams, opened and tracked defect fixes.

Sr. BA/Test Coordinator, Walgreens Health Jul 2014 – Dec 2014

●Be an integral part of Pharmacy’s Integration Project to Health Cloud Project starting from Business Kick-off meeting, writing Requirements, giving mock ups, defect triage, UAT, Go-no-Go and live Production test. Create Request for Change (RFC’s) & Business/Functional Requirements. Collaborate with internal and external clients/vendors to understand mapping of the RDBMS.

●Knowledge of complete DB Integration workflows of the ERP system, used at stores from various systems like, IC+, PROMISE, HER, EMR sys(Meditech), Ecom, Take Care etc. from UI perspective & backend batch jobs for data storage & retrievals.

●Gather requirements from different cross functional teams, Business, Sales with different opinions, priorities and user specifics. Facilitate and Conduct Joint Application Development (JAD), Analyze and synthesize results from and transform them into User Stories.

●Keep track of requirement closures by complete validation. Was in regular contact with Business partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.

●Recommend changes for system design, policies and workflows affecting retail sales at the stores.

●Ensure UML Diagrams, wireframes, Comps are updated timely by the Creative and approved by the Business.

●Conduct discovery sessions with sales, business to understand current state operational challenges & problems and create business use cases and help Business in better process design.

●Document “Process Guide” with end-to-end workflows, applications & access requirements, timelines, support and get sign off from the business as the Kick off.

●Perform UAT and adhoc testing with the Business, sales. Set up different positive and negative workflows for Compliance Candidate Records for UAT. Interact with offshore to provide status updates, deliverables and Knowledge Share

Sr. Business Analyst/QA, Intermountain HealthCare Jan 2012 – Apr 2014

●As Business Analyst on the PTC Integrity, EPIC, Tele-health Project (End to End calling, audio, video support from both the parties), created Request for Change (RFC’s) in Service Now & Business/Functional Requirements for both financial /clinical (FDA) user groups.

●Performed Business Process Modelling to understand the current processes and analyze improvements needed to build a standardized process for HER/EMR systems and coordinated Software Development Life Cycle across the projects in Intermountain Health Care, by making required enhancements and workflows (MS Visio) in Integrity as per FDA/MDDS regulations to build a robust ERP system across all platforms.

●Conducted User Group Meetings, Interviews, brainstorming sessions across financial/clinical groups for requirements gathering.

●Conducted Backlog grooming and sprint planning meeting prior to the start of the Release to analyze & prioritize the RFC’s, for change or incident reporting’s, configuration management of PTC.

●Approved Releases to lockdown Requirements, Defects to be worked in a Release. Also, approved Tests written to check if it’s as per Design and requirements. Prepared SOP Documents after successful release.

●Wrote new modifications or additions made in the Release and send a Release Manual to all the Users as a guide for the new enhancements made in the Release. Prepare and send Release Notes to Stake holders and User Group.

●Integral part of UAT for Tele-Health Project, discussed the features to be tested in UAT phases and Process UAT for the code deployed along and ad-hoc testing for Defects.

QA/BA, MRM/McCann Erickson SLC, Utah Oct 2012 – Dec 2012

●Responsible for managing and leading all BA and UAT activities for Verizon Enterprise Solutions, Verizon Wireless, Wells Fargo and Intel Mobile Web/WAP Projects(B2C) applications used by B2C in iOS, Android & various Windows operating systems).

●Worked in an Agile based SDLC in short Sprints starting from Business Kick off meetings till Go-No-Go Calls.

●Primary liaison between the business line, operations, technical areas throughout the project cycle.

●Prepared Project Requirement Documents, Content Architecture Documents, Wireframes, Designs and Comps for Dev/QA. Prepared use-cases for all the requirements. Developed & presented mock-ups to developers.

●Conducted highly interactive JAD sessions with project’s stakeholders such as users, QA analysts, and project management team, identifying and resolving the issues. Conducted Daily Scrum Meetings with Business, PM, Design Team, and Developers.

●Developed logical model diagrams detailing the process flow. Interacted with subject matter experts to identify business system needs, evaluated solutions for business problems. Planned and Performed UAT involving the business, Design and Business Analysts, prepared Test Summary Reports and Ensured Defects are logged correctly.

QA Lead, ADP, India Jun 2007 – Mar 2009

●Worked on SAP HR Payroll Projects (Payroll, Benefits, Leave Admin, Flex Direct, Medical etc) analyzed Business requirements, Functional specifications, designed test plans and reviewed test cases for functional and integration testing. Performed Navigation, cross-browser, Data Base testing with IE and Netscape.

●Identified and logged Defects, wrote Test Objectives for Audit Reports and Effective Dating manually (complex features).

●Built Automation framework and executed automation scripts using QTP. Provided time & resource estimates for required testing.

●Involved in Onsite and Offshore coordination, responsible for preparing daily and weekly status reports for test execution progress.

Sr. QA Associate, GE, India Oct 2005 – May 2007

●Involved in all aspects of the software development life cycle for GE’s Supply Chain Business using Mainframes, SIEBEL CRM/OE Tool.

●Prepared smoke, functional, regression test cases, performed execution, logged defects and provided status reports.

EDUCATION

●Master of Business Administration (MBA).

●Bachelor of Commerce & Computers (B. Com computers)

●Post Graduate Diploma in Computer Application (P.G.D.C.A)

CERTIFICATIONS

●Certified Scrum Master (CSM)

●Professional in Business Analysis (PMI-PBA)

●Oracle PL/SQL certification

●HLLQP Certification on Life Insurance, Segregated Mutual Funds, Accident & Sickness

TECHNICAL SKILLS

●Tools: MS Office, Power Point, Visio, Visual Safe Source, HPQC, JIRA, Microsoft Azure DevOps, Shared Point, People Soft, TFS, BOX, ADPART, CLARIFY, HP ALM, ServiceNow, Tableau, Mainframes, WMX, (AF/DM – FIS tools), Power BI, Confluence, Mainframes, RTC, EPIC, RQM, Gerrit, AWS, Workday, CRM

●Operating System: Microsoft Cloud, MS-DOS, AWS Microservices, Windows XP/2K/NT, Android, iOS, UNIX, LINUX

● Databases: Oracle, MS SQL Server, MS Access 2000, SIEBEL CRM, TOAD, Golden, SAP Business Objects

● Programming Languages: Cobol, C, C++, Visual Basic, SQL & PL/SQL

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