Care Delivery It Infrastructure

EMAD M. AWWAD

651-***-**** ***********@*****.*** Minneapolis, MN

https://www.linkedin.com/in/emad-awwad-555520319/

EXECUTIVE SUMMARY

Accomplished and results-driven IT professional with a superior record of success in fast paced, rapidly changing environments. Recognized for a distinguished career spanning over three decades in the healthcare industry. Adept at driving innovation and operational excellence through the creation, leadership, and optimization of high- performing teams. Known for strategic thinking, technical expertise, and a proven success implementing transformative solutions that optimize performance, streamline operations, and drive cost savings. PROFESSIONAL EXPERIENCE

HEALTHPARTNERS Bloomington, MN 1994 – 2024

IT Director Care Delivery Systems (2020 – 2024)

• Directed the planning, development, acquisition, implementation, and support of Information Services and Technology (IS&T) Care Delivery Systems.

• Coordinated and supported IS&T applications across the entire care continuum including hospitals, clinics, dental, pharmacy, and other care delivery entities.

• Partnered with care providers to collaboratively develop solutions to improve the quality of care, streamline processes, and enhance patient experiences, supporting the mission and vision of HealthPartners.

• Promoted teamwork across IS&T to support integrated clinical and computer processes.

• Contributed to the overall strategy and direction of IS&T.

• Assured that workflows were designed and supported by the appropriate use of technology to achieve the company’s people, experience, health, and stewardship goals.

• Maintained enterprise-wide responsibility and frequently interacted with executive and senior leadership.

• Managed the IT Medical Imaging team, and the Integration technical team with a focus on the build and support of the interfaces between Epic and all ancillary systems. Care Delivery IT Site Director (2013 – 2020)

• Directed the planning, development, acquisition, implementation, and support of Information Services and Technology (IS&T) for one or more primary Care Delivery Sites.

• Led the coordination and support of IS&T applications across the entire care continuum including hospitals, clinics, and other care delivery entities within those sites.

• Partnered with patient care and financial delivery units to provide solutions which improved the quality of care, streamlined processes, improved efficiencies, and enhanced patient services.

• Contributed to the overall strategy and direction of IS&T.

• Worked closely with Senior Leadership on annual IT plans and budgeted IT initiatives.

• Set department vision and strategy with Vice President of Care Delivery, in support of the organization’s mission, vision, values, and strategic plans.

• Consulted and developed site-specific strategic plans; ensuring the appropriate tactical plans for the sites aligned with HealthPartners goals and objectives.

• Prepared expense and capital budget recommendations and monitored expenditures for multiple cost centers, analyzing variances, authorizing expenditures, and establishing budgetary controls.

• Developed policies, controls, and procedures for IS&T as related to the delivery and operations of care systems and hospital financial systems; ensured compliance to IS&T and HealthPartners policies, standards, and procedures.

• Selected, organized, and developed an outstanding, highly motivated management team while promoting a positive, productive, and diverse work environment.

• Developed, communicated, and mentored performance expectations to all reporting managers, staff, and areas of accountability.

Emad M. Awwad • 651-***-**** • *******@*****.***

• Negotiated contracts and service agreements with outside parties on behalf of HealthPartners.

• Coordinated with leaders within Information Services & Technology to ensure seamless delivery of new products, services, and upgrades.

• Ensured the success of major projects by providing oversight, vendor management, mentorship of project management staff, change management leadership, communication plan development, and project budget accountability.

• Ensured continuity and availability of the sites through application management and wellness (24X7 support) as well as disaster recovery planning.

IT Sr. Manager of Care Delivery Systems – Epic (2002 – 2013)

• Ensured availability and efficiency of Electronic Medical Record application using the Application Management Model.

• Created and managed Care Delivery Epic Systems’ budgets, staff, and procedures.

• Coordinated Epic support and utilization across a multitude of care institutions, including clinicians, hospital care, and contracted care institutions.

• Supported day-to-day customer relationships between the application owners, Information Technology Care Delivery Systems, and other Information Technology groups.

• Developed and oversaw the application management process within Information Technology Care Delivery Systems and collaborated with Infrastructure Services to ensure continued availability, ease of use, and data security of HealthPartners Electronic Medical Record application. Monitored service levels; ensuring the financial and service objectives were met.

• Gathered metrics and utilized trending to resolve problems, accommodate growth, and monitor service levels within Information Technology Care Delivery Systems.

• Collaborated within Information Technology and HealthPartners Care Delivery Business Partners to provide high levels of service and anticipate growth.

• Ensured that Electronic Medical Record systems availability and rapid incident response models supported continued HealthPartners’ Care Delivery Services.

• Managed vendor relationships: ensuring HealthPartners best interests were being met.

• Managed staff of programmers, analysts, advisers, and supervisors responsible for 24 x7 application support.

• Hired and maintained a qualified, motivated staff, staffing low turnover rate.

• Managed and mentored staff; ensuring that the appropriate education, technical skills, and interpersonal skills were available to meet their roles and provide future opportunities.

• Facilitated resolution and communication for application-related issues, ensuring continued availability yet resolving root cause.

• Provided clear and focused responses to customer inquiries, complaints, and requests from IS&T Customer Relationship Consultants.

• Developed and maintained an annual budget for Information Technology Care Delivery Group. Reported and managed budget variances and accruals monthly. Tracked Budget-by-Deliverable costs and services. IS&T Care Delivery Systems Epic Application Supervisor (2000 – 2002)

• Supervised eight full time staff plus three contractor positions, with thorough understanding of Human Resources guidelines and policies.

• Managed schedules to ensure appropriate staffing coverage of technical support issues.

• Ensured the appropriate staff is hired and retained to support service level.

• Maintained strong staff relationships and high staff retention rate by increasing staff satisfaction.

• Developed, maintained, and prepared the Epic annual budget, tracked Budget-by-Deliverable cost and services.

• Managed and ensured standard application management methodologies are practiced.

• Worked across organizational boundaries to involve the appropriate IS&T areas for maximum effectiveness.

• Managed vendor relationships within IS&T processes, procedures, and policies.

• Managed relationships with key customer areas and routinely gather feedback to provide quality customer care.

Emad M. Awwad • 651-***-**** • *******@*****.***

Systems Analyst Senior / Team Lead Epic (MGM) (1999 – 2000) Programmer Analyst Epic (1997 – 1999)

Membership Accounting Systems Specialist (Membership Accounting) (1994 – 1997) FIRST BANK MORTGAGE (FORMERLY FBS MORTGAGE CORPORATION) Saint Paul, MN 1985 – 1994 Business Operations Analyst (1990 – 1994)

Trading and Accounting Specialist (1985 – 1990)

EDUCATION

LAKEWOOD COMMUNITY COLLEGE St. Paul, MN - 2.5 years in Pre-Civil Engineering classes UNIVERSITY OF MINNESOTA Minneapolis, MN - 6 months in Civil Engineering classes Epic Vendor Training:

• Mumps Chronicles Programmer I and II Chronicles for Non-Programmers Resolute, Cadence, Prelude EpicCare Application Certification Training Project Management Simulation Training TECHNICAL EXPERTISE

• DEC Membership, Premium Billing and Delivery Network / Cag application analytical and development

• 15 Years extensive knowledge in the Epic Applications including: o Master files, security menus designs and structures. o Experience in providing technical training for new and existing staff. o Proficient in Change and Request Management process

• General knowledge of Rational software

• Strong understanding of technical infrastructure and architecture EXCEPTIONAL ACHIEVEMENT AND AWARDS

Kudos Award – Outstanding Teamwork and Customer Service May 2009 Epic MyChart Activation – Expertise, Persistence, Commitment, Humor and Indominable Spirit – Executive recognition 2004.

Recognition Five Star Performance nominee May 1993 Managing First Trust Monthly Bill to Budget May 1993 Developing OCC Requirement Procedures and Commitment December 1992 Hard Work and Dedication to Job February 1992

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