Support Specialist Active Directory
Resume:
Alkalik Jenkins
Douglasville, GA 30135
**************@*****.***
PROFESSIONAL OBJECTIVE: To obtain a rewarding position in Computer Technology, with the opportunity to grow and learn in a technical environment.
EDUCATION: Electronic Technology
Associates of Science Degree August 1996
Herzing College of Business and Technology
Atlanta, Georgia
Network+ Certification 2001
A+ Certification 2003
MIT Professional Certificate CyberSecurity 2022
Genetec Certification 2023
AWS Developer Certificate 2022
Training Included:
Hands-on Troubleshooting Microprocessors
Programmable Logic Controls Fabrication
Circuit Design and Testing Digital Electronics
AC&DC Electronics Soldering
DOS 6.22, Windows 3.11, & 95 Data Comm. & Novell 3.12
WORK EXPERIENCE:
October 2004 Georgia Department of Transportation, 2 Capitol Sq. SW Atlanta,
To GA 30334
Present System Admin I
Server Admin for complex servers systems, users, and printers which include setting up new servers, granting access to software and special directories, maintaining users (passwords, additions, deletions, changes), backup/restore, monitoring server activity, analysis of disk space, and other server reporting.
Install, configure, maintain, and troubleshoot end user workstation hardware, software, and peripheral devices when needed.
Active Directory, File and Print sharing, Application server support, Client-side OS support, Email services, Security and Spyware protection services, Virus protection, Firewall configuration, & Backup and Recovery services
CommVault Simpana 10 Administration.
Kronos System Administration.
Veeam Backup Administrator.
Symantec Endpoint Protection Administration.
Systems Center Data Protection Manager Administration.
Symantec Netbackup Administration.
BlackBerry Enterprise System Administration.
Microsoft ISA/Forefront TMG Admin and Cyblock Web Filtering.
Windows 2003 and 2008 Print server configuration.
Windows Server 2008 VMware/VSphere virtualization configuration.
Windows Server 2003 and 2008 Active Directory Services, DHCP, DNS, FTP.
September 2004 Georgia Department of Transportation, 2 Capitol Sq. SW Atlanta,
To GA 30334
October 2006 Unix Systems Admin I
Assist with the maintenance and monitoring of Georgia Navigator Systems.
Setup, Install, and configure Sun servers running Solaris 9 and 10.
Perform user administration.
Manage local disk devices
Build Solaris 10 zones for deployment of Jrun4 and WebLogic9.1 Server applications.
June 2004 Georgia Department of Transportation, 2 Capitol Sq. SW Atlanta,
To GA 30334
August 2004 Local Systems Support Specialist II
Served as a Group Leader overlooking projects relating to PC support, installation, migration, and configuration.
Setup and install network printers.
Maintained inventory database.
January 2004 Sunplus Data Group, Inc. 3738 Presidential Pkwy Suite 130
To Atlanta, GA 30340
May 2004 Local Systems Support Specialist I
Contractor with the Georgia Department of Transportation
Deployed PCs and Laptops.
Imaged new laptops and PCs.
Installed and Configured hardware and software on new PCs.
Provided network access for PCs and Laptops.
Troubleshot and provided regular maintenance of PCs.
Installed Windows 95-XP
Installed Office 97-Office 2000
Migration of Win98-W2K, WXP
Migration of Office 97-Office 2K
May 2003 Computer Generated Solutions Inc. Sterling Pointe, 301 Perimeter
To Center, North, Atlanta, GA 30346
December 2003 Contractor with IBM
Technical Support Representative
100% Phone support of IBM ThinkPad hardware and software. Basic Windows 98-XP troubleshooting.
February 1998 Ciber Inc. 53 Perimeter Center East Suite 450, Atlanta, GA 30346
To Contractor with the Georgia Department of Corrections
March 2003 Senior Support Technician
Deployed PCs and Laptops.
Imaged new laptops and PCs.
Installed and Configured hardware and software on new PCs.
Provided network access for PCs and Laptops.
Troubleshot and provided regular maintenance of PCs.
Installed Windows 95-XP
Installed Office 97-Office 2000
Migration of Win98-W2K, WXP
Migration of Office 97-Office 2K
June 1997 Ciber Inc. 115 Perimeter Center Place Suite 625 Atlanta, GA
To 30346
February 1998 Consultant with the Department of Administrative Services,
State of Georgia
Helpdesk/Jr. LAN Support Technician
Configured PC's for LAN connectivity.
Installed NICs
Setup local and network printers.
Installed and configured workstation software.
Performed Basic Network Admin of Novell 3.12 & Netware 4
August 1996 GE Capital ITS, 2885 Pacific Drive, Norcross, GA 30071
To Call Center Rep
June 1997 Level 2 Systems Support Analyst
Received inbound/outgoing calls to troubleshoot system
malfunctions and operation problems regarding Windows 3.1 and
Windows 95, using strong resolution skills.
Supported issues with IRQ's, scanners, printers, modems, floppy
drives, CD-ROM, and hard disk drives.
Software Support of Microsoft Office Suite, MS Mail, and
WordPerfect.
December 1996 Q&A Networking Solutions for Business, 1716 Terrell Mill
To Rd. Suite A-27 Marietta, GA 30067
February 1997 Information Systems Technician
Subcontracted with Atlanta Public Schools via Q&A.
Assisted with the installation of LANs.
Installed network cards and configured workstation software.
Created patch cabling for connectivity from Hubs to workstations.
Solved data traffic issues with HUBS and enterprise routers.
Supported Novell 3.12, Windows NT, and Windows 95
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