Customer Service Representative

Aminah Abdul-haqq

Virginia Beach, VA ***** **********@*****.*** +1-434-***-****

Authorized to work in the US for any employer

Work Experience

Bilingual Spanish Customer Service Representative

Confidential – Virginia VA March 2023 to Feb 2024

Provided outstanding customer service and support. While focusing on customer relations.

•Fostered positive and trusting client's relationship, resulting in excellent customer satisfactory

•Participate in consistency meeting daily sales and monthly goals.

•Recommending better quality products with great details, based on individual requirements.

•Receive calls daily, answering questions and educating customers on our products.

•Aided Spanish -Speaking customers, increasing repeat and loyal customers.

•Developing customized sales techniques to successfully up selling

•Manually entering customers personal information as well as their purchases.

•Helping customers with making payments to their accounts.

Brick force Staffing-New Jersey, United States May 2016 to June 2019

•Responsible for managing large amounts of data and inputting information accurately into system

•Developed new procedures which resulted in less errors.

•Maintained a clean hazard free work environment resulting in less accidents.

•Stocked merchandise and prepared it for shipping.

•Providing appropriate solutions for customers, and follow up to resolve any issues they may have experienced.

Shipping Representative

Guest Packaging-New Jersey, United States

April 2008 to August 2015

•Follow communication procedures, guidelines and policies

•Ability to multitask, prioritize, and manage time effectively

•The ability to adapt to different types of tasks.

•Build sustainable relationships and trust with customer accounts through open and interactive communication

•Manage large amounts of Clients information

Customer Support / Production Assistant

Brooks Brothers-Edison, NJ

September 2003 to October 2007

•Placed International online and phone orders for clothing merchandise

•Entered information into computer database

•Handled credit and check transactions, / Resolved problems and trouble shooting

•Inspecting, monitoring, and controlling safety of work area

•Following closely entire production process of Assembling line

•Controlling manufacturing processes and ensuring no break down

•handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

•Managed shipping and receiving department

•Build sustainable relationships with international Clients.

Education

AAS in Criminal Justice

Berkeley College - Woodbridge, NJ

September 2009 to June 2012 graduated

Skills

•Microsoft Office

•Organizational skills

• Leadership

•Card Processing

•Customer Support

Multitasking

Communication Skills

Microsoft Word

Network Support

Sales Support

Microsoft Windows Operating System Spanish

Language Multilingual Customer Relations Resolve Customer Issues Customer Training

Customer Satisfaction

Shipping/Receiving

Problem Solving Skill

Production Safety/Work Safety

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