United States Customer Service
Resume:
Jayna Christensen
Food Server
San Angelo, Texas, United States
********************@*****.***
www.linkedin.com/in/jayna-christensen-754086110
WORK EXPERIENCE
February 2021-Current
Food Server
Zero One Brewing
San Angelo, Texas, United States
Processed orders and payments efficiently, ensuring accurate and timely service.
Maintained a positive and professional demeanor while providing excellent customer service, exceeding customer expectations with every interaction. Demonstrated strong communication skills by effectively interacting with customers, understanding their needs, and providing recommendations on
menu items.
Collaborated effectively with team members to ensure smooth operations, maintain a clean and organized work environment, and provide a positive dining experience for all guests.
July 2018-February 2021
Manager
Third Eye Botanical
San Angelo, Texas, United States
Manage employees, sales, inventory, cash handling, bank deposits. Managed a team of employees, ensuring efficient operations and maximizing productivity.
Streamlined cash handling processes, ensuring accurate reconciliation and timely bank deposits. Developed and implemented effective sales strategies that improved customer satisfaction and increased sales revenue.
Successfully resolved customer issues, ensuring a positive customer experience and building customer loyalty. Implemented efficient inventory control systems to maintain accurate inventory levels and minimize stockouts.
May 2018-December 2018
Front Desk Agent
Microtel Hotel
San Angelo, Texas, United States
Make reservations, check-in guest, daily cash, manage rate plan, answer the phone, greet guests, clean lobby. Managed guest reservations, ensuring efficient and accurate booking processes.
Processed daily cash transactions with accuracy and attention to detail, balancing cash drawers and adhering to company policies. Answered phones and emails promptly and professionally, providing accurate information and resolving guest inquiries.
Greeted and assisted guests upon arrival, providing a warm and welcoming experience, and offering information about hotel amenities and services. Operated hotel software proficiently, including reservation systems, point-ofsale systems, and guest management software.
Handled guest inquiries effectively, providing clear and concise information and resolving issues promptly and courteously.
February 2018-May 2018
Housekeeping Supervisor
El Patio Hotel
San Angelo, Texas, United States
Managed a team of housekeeping staff to ensure the efficient and thorough cleaning of guest rooms and public areas.
Prioritized guest satisfaction by addressing concerns promptly and ensuring a positive experience for all visitors.
Maintained a strict adherence to hotel cleanliness standards, ensuring a spotless and welcoming environment for guests.
Coordinated and supervised laundry services, ensuring timely and efficient processing of linens and guest laundry.
October 2017-January 2018
Cashier/Cook
McDonald's
United States
Processed customer orders accurately and efficiently while adhering to company standards. Operated cash register with proficiency, managing transactions and providing change.
Utilized the POS system effectively to process payments and track inventory. August 2017-August 2017
Sales Representative
Cleartalk Wireless
San Angelo, Texas, United States
Successfully generated new leads through various outreach methods, exceeding expectations and contributing to the company's overall growth. Consistently met and exceeded sales quotas, demonstrating a strong track record of achieving ambitious targets.
Cultivated strong relationships with clients, building trust and rapport through effective communication and personalized service.
June 2016-September 2016
Direct Care Staff
D S Residential
San Angelo, Texas, United States
Provided compassionate and individualized care to residents, assisting with daily living activities such as bathing, dressing, and toileting.
Maintained a clean and safe environment for residents, adhering to strict hygiene and safety protocols.
Communicated effectively with residents, their families, and colleagues, ensuring clear understanding of individual needs and care plans. Demonstrated patience and empathy while offering support and encouragement to residents, fostering a positive and nurturing atmosphere.
February 2016-June 2016
Head Cook
Courtyard by Marriott
San Angelo, Texas, United States
Prepared and served a wide variety of delicious meals to guests, adhering to high standards of quality and presentation. Maintained the highest standards of sanitation and hygiene in the kitchen, adhering to all food safety regulations.
Controlled inventory and food costs effectively, implementing strategies to minimize waste and maximize profitability. Delivered exceptional customer service, consistently exceeding expectations and ensuring a positive dining experience. December 2015-June 2016
Group Home Manager
ResCare
San Angelo, Texas, United States
Managed a group home for diabetic residents, ensuring their safety and wellbeing. Monitored residents' health conditions, including blood sugar levels and overall well-being.
Collaborated with healthcare professionals to develop and implement individualized care plans for each resident.
Administered medication to diabetic residents as prescribed, ensuring accurate dosage and timing.
Provided compassionate care to diabetic residents, promoting their independence and quality of life.
Organized and coordinated resident activities, fostering social interaction and community involvement. September 2014-February 2015
Assistant Manager
Great American Cookie
San Angelo, Texas, United States
Managed staff, ordered inventory, handled money, daily money count, bank deposits, daily reports, coked and cleaned, greeted guest. Effectively managed staff, ensuring high levels of productivity and customer satisfaction.
Ordered and maintained inventory, ensuring accurate stock levels and efficient store operations.
Accurately handled cash transactions and daily money counts, preparing accurate bank deposits.
Maintained a clean and organized store, creating a positive shopping experience for customers.
Ensured the accuracy of financial records, contributing to the overall financial health of the store.
June 2001-July 2012
Homemaker
Homemaker.
October 2010-August 2011
Footwear Sales Associate
Academy Sports and Outdoors
United States
Provided exceptional customer service by assisting customers with finding the perfect footwear to meet their needs. Maintained a clean and organized sales floor, ensuring a positive shopping experience for customers.
Resolved customer inquiries and concerns in a timely and professional manner, ensuring customer satisfaction.
May 2000-May 2001
Direct Care Staff
San Angelo State School
Carlsbad, Texas, United States
Took care of clients, cleaned, daily reports.
September 1999-May 2000
Sales Associate
Pic n Pac
San Angelo, Texas, United States
Cash handling, Customer service, cooked, cleaned, stocked shelves, inventory count.
February 1998-September 1999
Sales Associate
Town and Country
San Angelo, Texas, United States
Cash handling, Greet guest, customer service, cleaned, cooked, inventory, stocked shelves.
July 1995-June 1996
Secretary/Receptionist
Paul Stewart Construction Company
San Angelo, Texas, United States
Answered phone, filing, cost break downs, account payable, accounts receivable, customer service.
EDUCATION
2021-2023
Associates In Science
Howard Community College
United States
Howard Community College -- Associates In Science
08/2021 to 10/2023
1997-1998
Diploma In Business
American Commercial College
United States
American Commercial College -- Diploma In Business Computer Science
05/1997 to 08/1998
• Business Computer
SKILLS
Customer Support/Service Communication Skills Sales Customer Experience Inventory Control System Sales Strategy Detail Oriented Housekeeping/Cleaning Point of Sale (POS) Systems Diabetes Healthcare Food Safety Regulations Sanitation Customer Satisfaction Accounts Payable Construction Wireless Communications Order Processing Time Management Customer Relations Needs Assessment Organizational Skills People Management Sales Management Productivity Management Team Lead/Manager Operations Management Operational Strategy Reconciliation Revenue Growth Resolve Customer Issues Loyalty Programs Inventory Levels Inventory Management Telephone Skills Transaction Processing/Management Systems Administration/Management Problem Solving Skills Establish Priorities Maintain Compliance Laundry Lead Generation Exceeded Sales Goal Assisted Living Health Plan Safety/Work Safety Medication Administration Prescription Drugs Profit & Loss Inventory Costs Order Management Accounts Receivable LANGUAGES
English - Intermediate
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