Human Resource Customer Service

MOGAKA, VALARIE BUYAKI

Tel no. 079*******

Email: **************@*****.***

PERSONAL PROFILE

Ambitious, focused and goal-oriented individual with strong interpersonal, social and communication skills with proven ability to work on a fast environment. I am a team player, eager to learn through commitment, determination, and hard work in a challenging position in an esteemed organization to enable me enhance my aspiration and career advancement through provision of excellent services to employer and clients while upholding honesty and integrity in my position of work.

CORE QUALIFICATIONS

Excellent written and verbal communication skills.

Attention to details and accuracy

Efficient workflow management and scheduling

Customer service skills

Adaptability and flexibility

Collaboration with diverse groups and stakeholders

WORK EXPERIENCE

February 2024-Date Internship @Independent Policing Oversight Authority

Implementation and drafting correspondences to communication HRM decisions

Processing Human Resource Management documentation and reports on recruitment, appointments, promotions. Leave, training etc

Collecting. Collating, compiling and updating human resource bio data

Implementing human resource policies, rules and regulations

Updating subject and personal files and organizing human resource registry

Updating staff leave inventory and roaster and ensure its up to date

Providing HR administrative support to other departments

May 2022-February 2024 Program Administrator@ Crossway Psychological and Psychometrics Institute

Overseeing the daily operations of psychological programs, ensuring that services are delivered efficiently and meet standards

Maintained accurate records and documentation related to the program activities, including patient data, treatment outcomes and administrative reports

Supervised psychological tests,scored most of them and prepared reports on the findings

Served as the primary point of contact for program related inquiries

Scheduled clients for appointments

Fostered positive relationships with referral sources and other relevant organizations

June 2021-April 2022 Personal shopper, Nairobi shopper, Nairobi.

Provided an elevated customer experience to generate a loyal clientele.

Provided personalized product recommendation based on client preference, style and budget

Worked closely with sales associates, store management and other departments to ensure a cohesive and seamless hopping experience for clients.

Provided timely and accurate information about products, availability and pricing.

Recipient of multiple positive reviews acknowledging dedication to excellent customer services.

Dispense orders to customers in a timely and organized manner.

May-June/2019 Human resource attaché, Kisumu County and Referral Hospital, Kisumu.

Preparing leave forms for staff

Preparing patients’ referral forms

Writing minutes

Arranging files

EDUCATION

Sept 2016-April 2021: Bachelor of Science in Public Management and Development- Jomo Kenyatta University of Agriculture and Technology

Jan 2012- Nov 2015: Bunyore Girls High School

Jan 2003-Nov 2011: Xaverian Primary School

CERTIFICATIONS

December 2024: Certificate of Completion of HR Foundations: Core Human Resources authorized by LinkedIn Learning

August 2023: Certificate of completion of Master of Psychology and Organizational Psychology authorized by

Udemy

July 2022: Certificate of completion of Introduction to Psychology, authorized by University of Toronto through

Coursera.

Feb 2022: Certificate of completion of UNITAR, Sunlight and Absa bank’s Women Empowerment Program on

Entrepreneurship, Financial Literacy, Innovation, and Leadership

HOBBIES AND INTERESTS

Sporting events

Community volunteer work

Reading books

REFEREE

Dr. Joseph Omollo Owade

Director @ Crossway Psychological and Psychometrics Institute

Tel: 072*******

Email: *************@*****.***

Brenda Nyanduko

CEO @Nairobi_Shopper

Tel: 071*******/073*******

Email: ********@*****.***

Mrs Lovena Ogalo

Principal Human Resource Officer @ IPOA

Tel: 072*******

Email: ******.*****@****.**.**

Contact this candidate